Well I'll start with valet. Most of the time good but once in awhile you'll get that one person ;m(or group of one time) that obviously doesn't want to be there. But like I said, 8 out of 10x, it's great.
Front desk are mostly "okay" (for the lack of better words). They're never rude but I'm pretty sure I can never remember seeing them smile either.
The gift shop staff is always great. Always polite, friendly and willing to to help you find something with a genuine smile even if they're busy. Great choices with additions added once in awhile that keep you wanting to go check it out every time. (By the way, I bought a carry on suitcase and it still looks great after a year of using it quite frequently, so their products are a great quality)
Now, here's my biggest problem with this trip. When we left the casino and came up to our room, I put a sign on the door that says "Do Not Disturb" so we could sleep in. That was around 4am. By 7am, someone starts banging on the door hollering for "Fred". (Obviously Fred was tired of his wife's gambling and went to the room and left her down there) Before I have a chance to react, housekeeping unlocked our door to let her in. This is NOT okay. Every hotel I've been to makes you go down to the front desk and show ID to get a spare key, and housekeeping just unlocks doors ands lets people in random rooms. Not cool.
THEN
A few hours after that incident... housekeeping knocks on my door until I get up and answer it. What she says to me blew my mind... she hands me a clipboard and a pen and says "can you sign this right here saying you didn't want to be disturbed?" ... Really? Wow. read more