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    Delta Air Lines

    2.2 (6 reviews)
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    Legendary Journeys

    Legendary Journeys

    1.3(20 reviews)
    3.8 mi

    I would NEVER recommend this company. I booked July 2016 to go with them to Cuba in November 2016…read more The trip fell through. They provided no communication along the way. Each person you would speak with would give a different reason for 1 - airfare, 2 - visa requirements, 3 - mandatory health insurance. The point was they never had their sh$t together and it ended up costing us our trip. They did refund the money but their customer service is the worst I have ever experienced. I travel the world and have used multiple travel companies - in addition to independent travel. LJ is unorganized and will nickle and dime the traveler with added fees. You get what you pay for, right? Take my advice, spend a little more money and go with a better company. NEVER AGAIN! Top it off, unlike other companies with a FB page, LJ blocks their page so you can't share a review - wonder why?!?

    My partner and I booked a cruise last year for a cruise earlier this year leaving out of San Juan…read more Unfortunately, we didn't make the cruise because of severe snow storm however we did try to make our best effort having to go through 6 cancellations and re-booking through the 2 two airlines (where the average hold time on the phone at the time was 1.5 hours), going through 4 airports and being stranded in New York without winter clothes (as we were expecting to be in a place with tropical weather). The next flight back to where we came from was three days away so we decided to take the bus. All that effort and expenses for the most expensive non-vacation we've ever had. I called the travel agencies after-hours number and they immediately said we can't refund but can try to put us on the next port of call. We tried too however due to the severity of the weather, that flight got cancelled for 7 hours so we wouldn't be able to make it to the port to board in time anyway. I called my travel agent and she said she can't do anything, we can get anything back. She said the only way to get the money back is if we bought the travel insurance. Through them, there is no way to get anything back, not even credit towards another vacation nor will they send a request to the cruise. I think this company is lacking a lot of customer service and compassion given that we clearly gave it our best effort and had been frustrated the past couple of days. They didn't care about keeping us as customers and would rather keep the quick buck that they got from us. I do not recommend this business at all. CHECK REVIEWS ONLINE. You will find that this business have a lot sales/customer services related complaints. You're better off with more established travel agencies out there who clearly care about customer experience.

    Delta Air Lines - airlines - Updated October 2026

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