1. Delta Air Lines

0

Little Rock, AR

Cancel

Open app

Search

Delta Air Lines

2.0 (7 reviews)

Delta Air Lines Photos

You might also consider

Recommended Reviews - Delta Air Lines

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Delta Air Lines

Verify this business for free

Get access to customer & competitor insights.

Verify this business

West Rock Travel

West Rock Travel

5.0(1 review)
9.4 mi

West Rock Travel is so great to work with for personal or business travel! They are super friendly…read moreand always available. They easily think of things to make your trip easier. I'm pretty good at booking ourselves and checking all airlines Using Expedia and looking at the flights that aren't on that site. So I think I've seen all the options. West Rock is still able to find options or combinations that I wasn't finding. My husband is a professional athlete so he can not afford to even be late to a race, let alone miss a flight and miss a race. West Rock has made sure that never happens!!! I highly recommend them!

From the owner: West Rock Travel is a premier travel agency specializing in both corporate, leisure, and group…read moretravel, offering seamless, customized solutions to meet diverse client needs. Our seasoned corporate consultants provide end-to-end travel management for individuals, businesses and organizations, ensuring that every arrangement aligns with company policies, budgets, and objectives. For discerning travelers, our experienced leisure consultants create bespoke journeys tailored to your unique preferences and aspirations. At West Rock Travel, we turn your travel dreams into unforgettable realities through meticulous planning, expert insights, and personalized service. West Rock Travel handles every detail, letting you focus on enjoying the journey.

Photos
West Rock Travel - Sandals Vacations

Sandals Vacations

West Rock Travel - Fun in the Sun Vacations

Fun in the Sun Vacations

West Rock Travel - Holland America Cruises

See all

Holland America Cruises

United Airlines

United Airlines

1.2(5 reviews)
0.0 mi

I travel extensively for work, averaging 100-200 flights each year, and I can honestly say this was…read moreone of the worst customer service experiences I've had with an airline. I arrived at the United ticket counter in Little Rock with one simple request: update my recently renewed TSA PreCheck information so it would appear on my boarding pass. The ticket agent, Nakita, printed my boarding passes and then casually informed me that my flight from Little Rock to Charlotte via Houston had been delayed by several hours, as if that was the end of the conversation. When I asked what my options were, I received short, dismissive responses. I asked whether United normally sends delay notifications because I had not received one, and her response was simply, "They should." I then asked if there were any alternate routes that would get me to Charlotte that evening. Again, I was told there were no options, with no effort to explore alternatives, explain the situation, or offer assistance. I asked to cancel my reservation so I could book another airline. I was told my ticket was non-refundable and that my only option was to call United Customer Care. I spent more than 30 minutes on hold trying to resolve the issue myself. During the interaction, the agent also made comments to other customers and United employees suggesting that I "came up with an attitude," which I found completely unprofessional. I was simply asking reasonable questions and trying to understand my options. Fortunately, my experience improved dramatically once I reached the gate. The gate agent listened to my situation and immediately recognized that I should have been able to cancel through the United app. When I explained that the ticket counter agent had already checked me in, preventing me from doing so, she quickly unchecked me, allowing me to cancel the reservation online within minutes. She was professional, knowledgeable, courteous, and solved in less than two minutes what I had spent over half an hour trying to accomplish. She is exactly the kind of employee who represents excellent customer service. After canceling, I booked a Southwest flight that arrived in Charlotte only about an hour later than my original itinerary, and for roughly half the price. Flight delays happen. I understand that. What disappointed me was the lack of empathy, inaccurate information, unwillingness to help, and dismissive attitude at the ticket counter. In contrast, the gate agent demonstrated exactly how customer service should be handled. One employee made an already stressful travel day significantly worse, while another restored some of my confidence by simply listening, understanding the problem, and taking ownership. United should recognize the professionalism of the gate agent and provide coaching to the ticket counter employee. Travelers don't expect perfection during disruptions, we expect honest information, respect, and someone willing to help us find a solution.

I booked a flight via my united credit card for my wedding and honeymoon. I needed to change the…read morereturn flight to a different airport. Going through the website I was quoted no change in price. After going through the process to change the flight, and changing my fiancé's flight, I was kicked out of the site and when I tried again the price went up. I contacted United and spoke with multiple individuals, each one quoting me a higher price than the previous. Now I am stuck flying back at a different time and flight than my fiancé. All I received from the company was "we are so sorry, now can I charge the higher price?" Absolutely no help at all. It's not surprise at all this airline is in the gutter. I had saved up miles for this flight, after this I will never fly on United again, no matter the price difference. I would rather stay home than give this company a penny.

Photos
United Airlines

See all

Delta Air Lines - airlines - Updated October 2026

Loading...
Loading...
Loading...