Half the kiosks aren't working for check in and there are only 2 people behind the counter. One…read morechecking people in the other receiving bags, clearly understaffed today

Just another typical airline. Nothing stands out more than other airlines. Typical seating and…read moresquished in. Plane gets you where you need to go.

My client and his wife who are in their mid d 70's booked a round trip flight with Delta Airlines…read moreand I accompanied them. One the way to their destination there was no problem. One the Delta flight from Atlanta to Little Rock everything was ok until we landed. My client had wheelchair assistance and the attendee left my client who is disabled and flew first class to clear the plane per his supervisor. Mind you, the other passengers with wheelchair assistance were taken directly to their destinations even though they got off of the plane after us. They fly Delta often and are not pleased with the service they received today.

Best airline ever the cookies are amazing. Oh man those are so good. The flight was so smooth.read more

Had an amazing experience at Southwest checkin on my trip. No line, quick service, friendly smiles…read more Overall excellent.

My daughter and I flew out on southwest airlines to go see my Mom far far away. Checking in was…read morevery easy and simple to understand. You can't do it until you are within 24 hours of your flight. The sooner you check in, the sooner you get to sit in their plane... we did not have assigned seating, so when we boarded, we got to sit wherever. If your traveling with someone, the sooner you can board, the more likely you can sit together. The plane was very clean. Windows, seats, and tables looked wiped down. Seat belts were neatly placed across seats. Pockets in front of you had pamphlets with beverage's they offer, spirits and wine for purchase. The flight attendants were excellent with their communication and with their attendance to our needs. Halfway through the flight, they handed out beverages and snacks. Today, they handed out pretzels and these Maui onion snacks... those were pretty delicious. They came through and cleaned up after. The flight was great, even through we had some turbulence, that was to be expected. The pilot would come in on the speaker and let us know how much he thinks they're is going to be. I felt very safe flying with Southwest Airlines!

Customer service at the airport is horrible they cannot help me reschedule or cancel the flight…read morehere they give me a little piece of paper that they cut off not even a real card to call customer care I call customer care you never speak to a person and then customer care tells me I have to go online to cancel or reschedule for the funeral. Then I get online and it doesn't allow you to cancel or reschedule your trip and they give you another number to call every time you call that number it rings four times then it hangs up and you're calling some number in Las Vegas 702-637-7038 horrible customer service horrible online help and customer support

Checked bag lost/delayed on LAS to XNA. Reimbursement approved but required multiple follow-ups…read morebefore payment was issued.

Airport is very clean and easy to navigate with delicious food and beverage options…read more The numbered rideshare pick up area is just outside the doors of baggage claim. The airport is only 15 minutes from downtown Little Rock .

The departures area out front is under construction, so follow signs for how to get into airport…read more At the American Airlines counter, 2 out of 4 employees were in training and unclear as to how to handle an in cabin pet. It took a while, so I was glad I arrived 2 hours in advance of my flight.

I travel extensively for work, averaging 100-200 flights each year, and I can honestly say this was…read moreone of the worst customer service experiences I've had with an airline. I arrived at the United ticket counter in Little Rock with one simple request: update my recently renewed TSA PreCheck information so it would appear on my boarding pass. The ticket agent, Nakita, printed my boarding passes and then casually informed me that my flight from Little Rock to Charlotte via Houston had been delayed by several hours, as if that was the end of the conversation. When I asked what my options were, I received short, dismissive responses. I asked whether United normally sends delay notifications because I had not received one, and her response was simply, "They should." I then asked if there were any alternate routes that would get me to Charlotte that evening. Again, I was told there were no options, with no effort to explore alternatives, explain the situation, or offer assistance. I asked to cancel my reservation so I could book another airline. I was told my ticket was non-refundable and that my only option was to call United Customer Care. I spent more than 30 minutes on hold trying to resolve the issue myself. During the interaction, the agent also made comments to other customers and United employees suggesting that I "came up with an attitude," which I found completely unprofessional. I was simply asking reasonable questions and trying to understand my options. Fortunately, my experience improved dramatically once I reached the gate. The gate agent listened to my situation and immediately recognized that I should have been able to cancel through the United app. When I explained that the ticket counter agent had already checked me in, preventing me from doing so, she quickly unchecked me, allowing me to cancel the reservation online within minutes. She was professional, knowledgeable, courteous, and solved in less than two minutes what I had spent over half an hour trying to accomplish. She is exactly the kind of employee who represents excellent customer service. After canceling, I booked a Southwest flight that arrived in Charlotte only about an hour later than my original itinerary, and for roughly half the price. Flight delays happen. I understand that. What disappointed me was the lack of empathy, inaccurate information, unwillingness to help, and dismissive attitude at the ticket counter. In contrast, the gate agent demonstrated exactly how customer service should be handled. One employee made an already stressful travel day significantly worse, while another restored some of my confidence by simply listening, understanding the problem, and taking ownership. United should recognize the professionalism of the gate agent and provide coaching to the ticket counter employee. Travelers don't expect perfection during disruptions, we expect honest information, respect, and someone willing to help us find a solution.

I booked a flight via my united credit card for my wedding and honeymoon. I needed to change the…read morereturn flight to a different airport. Going through the website I was quoted no change in price. After going through the process to change the flight, and changing my fiancé's flight, I was kicked out of the site and when I tried again the price went up. I contacted United and spoke with multiple individuals, each one quoting me a higher price than the previous. Now I am stuck flying back at a different time and flight than my fiancé. All I received from the company was "we are so sorry, now can I charge the higher price?" Absolutely no help at all. It's not surprise at all this airline is in the gutter. I had saved up miles for this flight, after this I will never fly on United again, no matter the price difference. I would rather stay home than give this company a penny.

I travel regularly for business and have rented a lot of vehicles over the years, but this was by…read morefar the worst rental experience I've ever had. Shortly after picking up my vehicle, I noticed a warning light related to the collision avoidance system. I also noticed signs that the vehicle had previously been damaged. Since I was already on my way to a meeting, I called Alamo immediately to report it. After my meeting, things got worse. Multiple warning lights came on and several safety systems shut down. The brakes were also squeaking and pulsating. At that point, I no longer felt comfortable driving the vehicle, especially since I was about to travel across Arkansas into Oklahoma. When I called for assistance, I was directed to an Enterprise location, only to find out they had no vehicles available. I was then told to drive across town to the airport Alamo location. A large portion of the fuel used in the vehicle was a direct result of following Alamo's instructions to exchange a vehicle that should never have been rented in that condition. When I arrived at the airport location, I explained that I needed a safe, reliable vehicle for business travel. The representative could have been much more understanding of the situation. The replacement vehicle I received, a Nissan Rogue, was not much better. It had over 43,000 miles, the seats were dirty, there was a strong odor that smelled like smoke, and there was a noticeable rattle coming from the front driver's side. On top of that, the oil change required message appeared every time the vehicle was started. What surprised me most was the overall condition of both vehicles. They were high-mileage, poorly maintained, and honestly looked and felt worn out. I've rented from many companies over the years and have never been given vehicles in this kind of condition. When I returned the vehicle in Oklahoma City, I was informed there was a charge for a quarter tank of gas from the Little Rock exchange. I explained that I had only used about 50 miles worth of fuel, and most of that mileage came from driving between locations while trying to exchange the original unsafe vehicle. The gentleman assisting me in Oklahoma City was professional, understanding, and immediately agreed that the charge should be removed. He was the only part of this experience that left a positive impression. My biggest concern is that a vehicle with active safety warnings and braking issues was rented to a customer in the first place. That should never happen. This experience cost me time, created unnecessary stress during a business trip, and left me questioning the condition and maintenance of Alamo's fleet. Based on this experience, I do not plan to rent from Alamo, National, or Enterprise again.

Alamo itself was not at the desk and had to use national which was next door/desk away. The…read moreintermediate car i chose was not available so they upgraded me to a minivan which i don't mind at all. However upon receiving it the outside was dirty and both windshield back and front was covered in dirt. I inform alamo on the way back while returning it and they happily gave a 50$ credit. The customer service is the only reason im giving this a 4/5. At least they tried to make up for their mistake and seem apologetic. The car outside of the outer dirtiness had no problems what so ever and return/pick up process was easy

their parking lot is covered in trash. when I picked up the…read morevehicle and was going towards the exit, the employee in the booth started waving me the wrong way into the parking spaces with parked vehicles. he works there but he was so lost. returning was convenient, I parked and an employee came out and received the vehicle and emailed me a receipt within minutes

When I travel on my own money, as opposed to work money, I tend to make slightly different choices…read more Today, for instance. National wanted $140 for a two day rental from LIT. Avis wanted $80. And Dollar? Only $40 including tax. Easy choice. At the rental counter, late on Friday night, it took close to 20 minutes to process the customer in front of me and then get me a set of car keys. The car was the class that I reserved and was acceptable. It was mostly clean, everything worked and it drove well. Returning the car was easy. I parked it in the line, took pictures of all ends of it including the fuel gauge and mileage, then handed to keys to the clerk inside. I was then on my way to the airline counter. Quick. Dollar was what they said they would be. Cheap. That's what I paid for. A-OK.

I typically don't rent a car when I travel, but decided to on my quick weekend trip to Little Rock…read more I made a reservation through Southwest Airlines so I could earn Rapid Rewards points. The line at the rental counter was extremely long. I thought maybe it was because Avis and Budget are both at the same counter, but it seems that the line is always long. The wait was about 30 minutes. During that time, I started looking up rental rates for the other companies because the line was moving slow. Multiple people left the line to go to other counters to inquire about rentals. Though there were two employees working, it seemed that one of them was training so it was basically one employee behind the counter. After about 20 minutes, another employee came out to help. The staff members were very nice and patient, so I commend them for that. There were times when the delays were due to customers (one customer couldn't find their confirmation number when they got to the counter). They ran out of mid size vehicles, so the employee offered an upgrade to the next size. I was able to rent a Mazda CX-50 which coincidentally was the same rental car I had a few months ago when I rented from Budget in the Houston area. The employee gave me the key and told me what space the car was located in. Unfortunately when I got to the space, a different vehicle was there. I walked around for about 10 minutes when a different employee noticed I needed help. After triggering the alarm to find the car, we discovered that it was parked in B37, not B7 (which was written on the paper). When I got into the car, there was an empty water bottle in the cup holder. I also realized that it was a hybrid vehicle which the employee failed to mention. Luckily it was fully charged and the gas tank was on full. I actually restarted the vehicle a couple of times not realizing it was hybrid because it didn't sound like the engine turned on. The car itself was really nice and easy to drive. Returning the car the next day was easy. There was an employee there who directed everyone where to park. He wrote down the info from the dashboard and instructed me to leave the key in the car. The car was nice as were the employees, but unfortunately, there were just too many issues with the rental process to give them a higher rating.

Though I had a good experience at this Budget outpost I think it's only fair to alert folks that my…read more(much delayed) plane still landed in Little Rock during Budget's hours of operation. Little Rock's airport is small and many of the businesses therein were already closed at that time. Budget's counter was open and staffed (2 people) but they're not a 24-hour operation. I don't know what your options are should you have booked a car rental here and arrived after closure. Still, that didn't happen to me. My advance reservation was honored, paperwork was signed, and the car awaited, a very short distance from where all this happened. When it came time to return the car, this did occur before Budget was staffed for the day but the self drop-off was a cinch: park the car and pop keys and paperwork in a secure dropbox nearby. I don't actually know if there's other rental car options at this airport but I do know, as long as you arrive when they're staffed, they operate efficiently.

Man I love this place. It's on the pricey side, and the very definition of frivolous (I mean, I…read moredidn't *need* a giant tea strainer...) but there's no better place for DIY cooking kits, gifts for foodies, or obscure cooking tools/utensils. It seemed like time for a review update, since I'm in Eggshells all the time! They also have cooking classes, and are the single best place to stop on the Heights Sip & Shop (Third Thursdays). You never know what they'll have, last time I was in it was andouille sausage hot off the grill with cheese and a cup of hot buttered rum. Yum! My favorite purchases from here are my Mulling spices (the spices, and that giant tea strainer) and our wine glass charms that look like tiny cats trying to climb into the glasses. Useful AND adorable!

As a gift for Christmas, we took a recent class (demonstration) for making sauces. It was more of…read morea demonstration than a class. There was very little participation. We watched a Chef prepare the sauces while we sat as a group. A couple of students did some stirring but that was it. We were served the sauces over chicken and noodles at the end The shop was cute, the staff were great, but I would not spend this amount of money for a cooking demonstration.