Delma's left me scrambling to clean for my inspection at the last minute... This would have been a much higher review because they did a good job inside it appears, but unfortunately at twice the charge of some competitors this cleaning service left me needing to frantically run out last minute before my inspection to buy cleaning supplies from my base hotel with a two year old in tow because they failed to tell me they won't clean the house's garbage cans (on the list they agreed to take care of) and failed to mention this to me until I went to the property to see if they had finished yet and saw it myself. For a company that claims to have experience with military inspections, I think is it unacceptable that they failed to warn me about this upfront before I hired them and turned down their competition! When asked about it, they curtly said I could have gone with their competition (who does it) and chose not to, but they could do it at an extra charge. I have half a mind to go to the dept of licensing and see if they even own a business license with business practices as poor and irresponsible as this. For military moves, a time when the military family is stressed to the max, I would have hoped to hire a company that actually cared and understood about why we hire them. It's not for the cleaning, it's for the relief of stress in a stressful time. If they create even more stress as a result of their service and react coldly instead of wanting to make it right, it's pretty much a waste of money and feels rotten. In closing, I hired Delma's Cleaning Service with the understanding they would do all the cleaning required to make my house pass inspection, she even guaranteed it and I left her the military cleaning list. I found out the day before inspection she failed to hold up her end of the bargain and didn't bother to tell me there were things on the list she didn't do, and had to supplement her work myself in a highly inconvenient stressful time. She was not apologetic or at all willing to fix it, and didn't take responsibility for not warning me beforehand. She did a good job inside, but because of this move of unprofessionalism and irresponsibility I will not in good conscience recommend her to other military families. read more

They took down my curtains and I couldn't find them anywhere so I called and the lady said that the cleaners had left them in a trash bag in the room but that wasn't the case. So I looked in the dumpster while on the phone with the lady and found my curtains with the vacuum bag and my plunger and toilet scrubbers all in one bag. I told the lady they should not have taken them down and she just kept saying "uh-huh" and I said they shouldn't have thrown them away and she said "uh-huh". Went on like this until I gave up. Horrible place read more

I would like to give this zero stars but I guess I have to give at least one to do this post. When I called to make an appointment whoever I spoke to sounded very irritated. She said that she would call me back later in the day right before she would come out to my house to give me a quote. She never called back or stopped by. Typical Clovis substandard business practices and terrible customer service. read more

My experience with this company was all negative. I am disabled so I was looking for services that could be done with me being home and occasionally having to be in bed. A woman came out and walked through the house with me and gave me an estimate for a deep cleaning followed by weekly service. The day came for my deep cleaning. 3 women showed up and none of them spoke any English. Additionally, they were all afraid of dogs and we have 3 service dogs. So I had to take the dogs out in the backyard and stay with them. The next thing I know, a different woman was asking me to come in and show her what it is that I wanted them to clean. Seriously?? After I went back outside, one of the ladies had a question. So I came back in and there were women everywhere. It was very overwhelming. I don't even know how many were here. I do know only the one spoke English. Then I asked when they were going to wash the windows (which I had specifically asked to be done inside and out during the estimate process). Everyone looked at me like I was nuts. Then the English speaking one said they are all afraid of the dogs so she guessed she's stuck with that job. What in the world kind of customer service is that? She made me feel bad for asking for the services I paid for. When they were ready to do the floor, she asked me if I had a vacuum cleaner. I said it was broken and asked didn't they have one. She said they did but they're not supposed to use it unless they have to. After 4 miserable and painful hours of being outside, they were finally done. After they left I found 2 things they broke and tried to make them look like they weren't broken. One was the wheel under our coffee table. Another was the plastic rod on one of our mini-blinds. Then I started looking at the cleaning job. The bathroom mirrors were clearly done by a short person because they were only cleaned 3/4 of the way up. Half of the china cabinet shelves were cleaned and the other half weren't even touched. The floors weren't mopped. Things were dusted around and not moved. The dining chairs weren't dusted. The list goes on. This was a very upsetting experience to me. I'm afraid to try someone else. I gave them one star just because I couldn't post this review unless I did that. read more

The first time Delma's crew cleaned my home, they did an okay job. I was impressed with how many people they had come out to do the job, and they did a thorough job with the blinds, etc. However, it seemed they got hurried at the last minute, and my kitchen floor didn't look too great. i could tell they did it as they walked out the door...it just wasn't a thorough job. We decided to try them again to see if it got better. This time when I walked home, my silk curtains were thrown on my bed, the entire curtain rod knocked off the wall. It was clear someone had tried to fix it as our ladder was not in its usual place, but the fact that my curtains were thrown on my bed, no note was left, and no call was made really bothered me. I then went into the kitchen and saw that the plug in oil air freshener we had was plugged in UPSIDE down, thus the entire bottle of oil had emptied out on the floor, staining our grout. My husband called Delma to discuss and left a message. She never got a hold of him. He called her back a week later, and this time she answered. She said she had intended to call but didn't. He said that was unprofessional, and she hung up on him. He called back, and she wouldn't answer. Based on that, I wouldn't recommend her to anyone. read more