only giving 1 star because you cannot give 0 stars---
i ordered a 1/4 keg of coors lite beer from delmar beverage that was to be prepared for saturday, september 17th, 2016, for a birthday party at my home. the keg was loaded into the backseat of my vehicle around 2pm on 9/17/16. the keg was kept cold all night by way of 20 bags of ice and a large tin bin. the keg was tapped promptly after it arrived at my home and the only thing the keg poured was constant foam.
i have been in the bar industry for 10 years and have never seen a keg do this, that was prepared correctly and non - defective. i have tapped hundreds and hundreds of kegs in my lifetime and never have this happened to a keg that was kept cold before tapping and not dropped or thrown around. the keg proceeded to foam for hours and we continued to try to use it during the party but ended up getting frustrated because we were just waiting for foam to settle for what felt like forever. most of the beer from the keg was poured onto the ground. the next day the keg was still tapped and i checked it and it continued to pour straight foam.
i called the beverage center on monday and told that they would have their rep check the keg and see if keg was defective. i was called by someone from beverage center today telling me nothing was wrong with the keg according to their beer reps and i will not be getting any type of refund or gift card for my troubles. i repeatedly explained to the woman that i am a long time customer of this business and will be happy to take my business elsewhere as this is poor customer service practice to not even try to resolve an issue. i returned the keg more than half full 4 days after ordering it, why on earth would i return a keg that i already paid for days later with beer in it, if there was no defect or issue with it?
i personally believe that defective or was thrown around at the store or by the distributor. the store employee who called was incredibly rude and after requesting that i at least be issued some type of credit for the failure of the keg i was told nothing was wrong. i took my complaint to the bbb and the woman replied with a we will give you a $25 gift card instead of the $100 refund that i requested for the amount of the keg. she continued to tell me that all of the reps poured and tapped the keg just fine days later. which i was not there to witness so of course they would say this. terrible business i will never be going back. i used my gift card immediately and will not recommend anyone buy anything there. i will drive the extra 5-10 miles to go to olivers brew crew for specialty beers. read more