This residence is terrible. My MIL's unit had a leak that they refused to fix. The food is greasy…read moreand inedible. They charge you if your toilet is clogged. They charge you for everything with no warning and then lecture you about "ripping off the system." They don't even have a fee schedule. They make it up as they go along. The decor is dirty and depressing. Any classes are supposed to be organized and all the work done by the seniors. They had a doctor at the residence which was supposed to be a selling point but they fired him because it cost too much. Bait and switch. Notice that shareholder dividends didn't go down during the pandemic which should tell you everything. Chartwell sucks. Never use them. (It takes a lot of garbage to have an 80+ woman want to move but she's moving. Don't make the same mistake)

My mother is in independent living at the Chartwell-Grenadier residence. This residence is attached…read moreto a long-term care facility. So, when lockdown hit, even the perfectly competent and independent seniors were forcibly confined to their rooms. Wanna go for a socially distanced walk in nearby High Park? Maybe pick up groceries? Sorry. No walking outside allowed. Imagine paying ~$5000 a month with no activities, and your "landlord" locks you in. When the 1st lockdown ended my mother was confined to her room for another week because the elevator was in disrepair. No rent adjustments were offered.

My mom is a resident at this home and after visiting many other homes before being accepted at…read moreKensington Gardens, I must tell you that I can attest that this is an amazing place. The staff is very friendly and caring and due to the language barrier, whenever they dont know what is bothering my mom they will call us so that we can talk with her and find out if there is anything that they can do to make her feel better. They always engage the residents in different activities, for instance, they decorate the Christmas tree together, draw, plant vegetables, hold music shows, paint vases, etc.... Hope Kensington Gardens continues to offer the quality care with the dignity our senior family members deserve to have, for many years!

Overall a good and reputable LTC in Toronto Staff for the…read moremost part listen to the residents and take care of them If You can get accepted in the Home- I recommended it

My parents moved into Dunfield about nine years ago. They were hesitant initially, and within the…read morefirst week, they were thrilled with their decision. They had wonderful fun and experiences there, and made some very special friendships with the staff and other residents. My Dad passed away last year, and he always said how thankful he was that they had moved to Dunfield, and he was at peace knowing that my Mom would be well looked after. The staff are incredible, and the amazing activities and delicious food make it even better. I am also so thankful and impressed with how well they managed throughout the pandemic. The residents were kept safe, and incredibly well looked after, and the communication updates were fantastic. i can't say enough good things about Dunfield. I am forever thankful that my parents made the decision to move there when they did. The staff and many of the residents became like a second family for them. Though my Mom is now alone in her unit since my Dad died, she has a huge network of friends there, and the staff look out for her with great kindness and respect. Thank you Dunfield. You are awesome. Claire

Beauty is skin deep…read more This is a review for all the sons and daughters with parents looking for a retirement home. We all obviously would like to see our parents happy in their last years and while on the surface the Dunfield appears very nice (even with a Star article on how exciting the activities are at the home) I'm here to tell that my personal experience I would discourage having your folks moving into this home. If you do move into this home you'd better make sure that you are nearby at all times, because this home will not be there for you when your parent faces a health crisis. My mother has a history of strokes and she had an episode. I do not live in Toronto and could not be available. When I talked with the director of care during this event she started to tell me that they are not a assisted living facility and could not provide anyone to travel with my mother to the hospital. Now my mother was disorientated and I've spend enough time in Canadian hospitals to realized that if there isn't someone there fighting to get the patient looked at you might not even get treated for a day. In the end, I yelled at the director of care and she finally relented and sent a nurse with my mom. However, I can tell you the stress was extreme and I can assure you don't want to be in that position. I also get the feeling that the home was taking advantage of folks. It is so expensive and yet they don't really take care of everything one might need. For example, they supply one assisted shower per week, and of course if you need the assistance then you are likely going to need additional showers. The Dunfield charges $40 extra for every shower, so be sure to ask for all potential charges. Frankly, I think the home is in a bit of trouble. The last I check they have a large construction project next door (be sure to visit during the week to hear the noise) which will block all views on the north side and they are also blocked on the south side. My mother was never really that happy at the home. Again on the surface things look good, the food is well prepared, and the setting very nice but it was never a particularly friendly environment. She is at a new home now and is very happy so you probably should really feel out the environment. Check out how often people talk in the hallways and in the lobby. In my mother's new home there is a very friendly environment where people talk to each other much more than they did at the dunfield. and that helps keep my your parents happier and I believe healthier. In the end I'd encourage you to have your folks look around and discuss with them what happens during a crisis, this is particularly an issue when you parent is a widow/widower. Make sure you get all the charges and talk through multiple outcomes. Finally, I'd consider a home like the Amica at Villa Da Vinci where they are very focus on taking genuine care of you parents.

Don't waste your money. Very misleading. Told at the beginning all the great things this place…read moreoffers. Got nothing. Had to hire personal care workers from an agency to take care of my friend. Go to a government run home. May not be as "fancy". But the care is amazing!!

Looks can be deceiving! Looks beautiful but clients who are sick should go somewhere else.read more

I cannot say enough good things about this exceptional long-term care home. The care and patience…read morethe staff showed toward my mother were truly a blessing I will forever treasure. It's evident that the caregivers are deeply passionate about their work, and their dedication shines through in everything they do. The Islington floor staff became like a second family to my mother. Whenever I had a question, they would stop whatever they were doing to assist me right away. Truly impressive!

From the owner: Village of Humber Heights offers a full Range Of Living & Care Options All On One Campus. Providing…read moreHolistic Health Care In A Home Like Setting Located Within An Internal Neighbourhood Design That Promotes A Caring Community.

My mother has lived at Chartwell Avondale for 3 years and just loves it. The staff are warm and…read morethoughtful. They make her feel like family. That is very important to me since I live out of the country. Knowing our special circumstances, the staff at Chartwell have often gone over and above to be helpful. For example my mum has been in the hospital for a few days and Spinola and Kyle were extremely helpful in making sure she had everything she needed brought to her.My Mom said "It felt good to know they cared" If you are thinking of moving here yourself I would not hesitate.It is a smaller facility than most which is part of the reason it feels so comfortable and like you are at home.

My Grandmother has been living at Avondale for over 2 years. I can not say enough nice things about…read morethe staff. Chandrani, Ophelia, Julia and Agnes have always gone that extra step for her and me for that matter...Everyone knows everyone at the residence and they all look out for each other. Warm and friendly what more could you ask for?

Happy staffs, happy residents!! All team - nursing, dining,…read morehousekeeping, concierge and management show genuine concern and service to their seniors. If you are looking for a home away from home for your loved ones, this is the place.

I'll start by saying there were a couple of staff members that were very good. However, the extent…read moreof disappointing experiences that I encountered are concerning enough that I feel compelled to share this review. My hope is that the information will help others - be it those who live in this establishment or have loved ones there, and help the organization to make improvements. I sure wish I knew some of this information when selecting my mother's new home. Note that these experiences took place during the pandemic, in 2021 and 2022. Intake: Unfortunately, my mother had to be moved 3 times in a 14-month duration, with each move causing my mom great distress, anxiety, and depression. Their intake process did not seem to capture the extent of her cognitive problems and the level of support she required. This led to hiring extra Chartwell PSW's to address this need while she was in the 'independent living' section of the home. That takes me to the next issue... Over-charging: The extra PSW time was not properly tracked by staff, and consequently mom was over-charged hundreds of dollars. This is just what I was able to find with minimal effort on my part. I am grateful that the organization eventually credited these funds. Ongoing need for extra, private PSW's: Even while mom was in the 'memory care' section of the home, staff routinely requested additional, private PSW hours. At one point they suggested 12 hours a day of private PSW time. I want what's best for my mom, but we simply did not expect this extra cost at the level of 'memory care.' The combined monthly cost of 'memory care' plus extra private PSWs, at the suggested 12 hours/day, would have made it more economical for mom to stay at her original house with a 24-hour, private PSW care. If we had followed their advice, mom would have been paying over $20,000/month (including the regular monthly fee). Extra costs: Despite the monthly fees, there are extra costs you can expect - shower curtains; garbage bin; laundry hamper; tissue/toilet paper; etc. Pricier extras included bed and chair alarms, and bed rails. Disorganized mail tracking: Mom was not getting all of her mail. Christmas cards were not always getting to her, and in one case was returned to sender. On her last day before being moved to 'long term care,' I asked if there was any mail for mom. What I got was a bundle of mail, including important mail, that was several months old, in addition to mail belonging to the previous occupant. This leads to my final point... Hair salon: Since mail was not properly tracked, I found out that mom owed over $800 in hair care costs with the third-party salon, Forever Young Hair Care Group, that operates on the ground floor. The hair care costs covered a 6-month period, which included getting 'shampoo set' 3 to 4 times per month at $38/visit. This service was provided while mom was a resident of 'memory care,' and well after she was diagnosed with dementia. The POA's were not consulted, and thus no POA consent was provided. I am grateful that the retirement home eventually covered this cost, although I first had to endure unpleasant and threatening calls and e-mails from this hair care company. On a final note, a big 'thank you' to Kerry Stewart, the General Manager at Scarlett Heights. She did a stellar job investigating these issues and keeping me updated. I wish I encountered her sooner in this experience!

We had a family member stay here for two years, and despite paying $10,000 a month, they were…read morealways having us purchase everything extra on top of this. Did you know you also have to supply all of your own toilet paper, paper towels, shower curtains, Kleenex... The list goes on and on. Unless you have endless funds, I definitely would not recommend this place. Care was adequate at best.