This company followed through on everything that they said they were going to do which these days, is unusual. They called when they said they would call, arrived when they said they would arrive, and wished me a wonderful day. They were organized, set up my furniture delivery and cleaned up perfectly. read more

Deliveright came on time and the men were very helpful and courteous. They unwrapped and checked the goods and took away the refuse. They helped me move some pieces out of the way which was very kind of them. They did a good job. read more

Very poor customer service! Their priority does not appear to be the party to whom they are delivering. For delivery of my sofas- To begin with, I was only offered one date (Nov 30th) as an option for delivery. I let the customer service rep know I would be working most of that day but I was not given another option. After working until 12am the night before I awoke and immediately realized I forgot to take my phone off of silent. A Deliveright agent left a voicemail letting me kno the drivers would be outside my house until 8:53am. I called Deliveright at 9:01 am..8 MINUTES LATER to find out where the delivery was. I was told delivery would not be made and I would have to wait to be called for redelivery. Today I spoke to a very unprofessional, incompetent Deliveright agent. First, I was surprised with a redelivery fee that I was NEVER INFORMED OF. If I would have been made aware of it I would have not agreed to the Nov 30th delivery, knowing already that my work schedule was a bit hectic that week. Next, she claimed my furniture redelivery was made on Dec 1st. After telling her MULTIPLE times I was not notified of any redelivery, she went to verify the information and realized she was wrong. I explained to her I called Deliveright 8 MINUTES after the drivers were said to have left, I was still within the 8:30am-11:30 am window for delivery and at no point was I made aware of a redelivery fee. I guess u had better be standing at your front door from 8:30am-11:30am waiting! So after a lot of back and forth she solved nothing, told me to call the local hub and talk to the manager Al. I am now waiting for the manager to call me back. read more

Fabulous, timely friendly and efficient service. Reliable, very careful with my furniture and placed everything where I wanted. Highly recommend for reliability! read more

Was given a misquote by email, which to their credit they did own up to and did not charge me the difference. Shipment from Raleigh, NC to NY was scheduled with my client (the recipient) for Dec 21 and Deliveright cancelled the day of - no notice. They rescheduled for three weeks later on Jan 11 and they cancelled the day of delivery, again, no notice. Client was so frustrated he cancelled the order with me; so, I had to refund him $2400. I was told by HR that as it turns out, the item NEVER even left North Carolina - it was still sitting 2 hours from Raleigh in the Lexington facility. I not only lost a sale, but was also out about 5 hours of my time up to this point of trying to resolve this issue (you cannot speak to anyone on the phone who can actually help resolve an issue - I had to finally speak with someone in their HR Team). The return of this item to me is scheduled for March 1 which 6 weeks after I requested this order be cancelled and returned to me. And it's sitting only 2 hours away. I've been selling furniture online for 7 years and I deal with carriers all the time - Deliveright has proved to be completely incompetent in this order. Note: I was also given a misquote on a SECOND client order and had to pay the difference out of my own pocket. Deliveright accepted that order, sat on it for three weeks and then cancelled without explanation. I did receive refund of that payment. But, this left me to scramble to find another carrier as I had now lost three weeks of time and was at risk of losing another sale from a client. Update March 2: The cancelled item (a bed) was finally returned to me on March 1st. 6 weeks from the time the order was cancelled and when I gave a full refund to my client. It took 6 weeks to get the bed back to me and it had never even left NC originally from what I was told. And, the bed arrived with so many dings, knicks and scratches that I stopped looking for all points of damage. This tells me that the items were never blanket wrapped as the order designated. The bed arrived back to me not blanket wrapped. Deliveright's online photos of the item in transit (their documentation of the item) show not one single piece that has been blanket wrapped. The bed cannot be resold - at least not under my brand - it's a damaged item at this point. I am now out $2,100 for the item, $300 I paid for delivery (which has not been credited back to me), and out what I estimate at being about $600 worth of time (the time I spent trying to manage this for the past three months is time I am not working). I emailed multiple people/addresses at Deliveright on March 1st and as of the evening of March 2nd I have heard from no one. I have never adamantly been against a company, but in my experience, I would never be able to recommend this company. Every single step in the process has been an complete failure. read more

The two delivery men were most helpful, careful, professional and personable. They are skilled at assembly and providing white glove service and make great stewards for this company. Much appreciated!!! read more

the product is good but the service is as bad as bad can get. you can't get thru to someone who can help you and in shipping that is a problem. the product is good as long as you can get ahold of someone but the two people that you will speak with are trained to turn the call around into contact us by email, etc. I hate this and I hope they fix it. Having a real customer service person to talk to who can handle your issues is as good as gold. read more

I never leave any reviews in general, even the bad ones, but I had to do it on this one, as this effected health of my family. I called in on Monday 21st of September to reschedule my 2 delivery's because elevator does not work, I spoke with Angel, she said they will reschedule my two orders with no extra charge because of my situation. I only received one email for one order that is rescheduled, I called back On Monday to make sure my second order will be rescheduled too, Christie or some other representative told me that the second order will be rescheduled too, I just have to wait for email. On Tuesday I get a call from the company deliveright at 7 AM when I was still sleeping, they told me my delivery will be delivered in 30 minutes, I told delivery guy that I rescheduled the 2 orders by your representative, after that I received an email that I have to pay $180 extra for delivery fee, which I rescheduled Because of the elevator problem. Now I have been calling every day five times in a row asking for my delivery to be delivered, because my grandmother has serious back problems and she cannot walk, She sleeps on the floor and she doesn't have a bed to sleep. But delivery company doesn't care, because they made a mistake and want Additional money. Friday, September 25 I finally got a hold of Superviser Lakisha, Which told me The girl who works in the billing department who can waive the fee is on vacation, and she's trying to get a hold of another person by email only and they are not getting back to her. Lakisha said the fee should be waived because she said it was glitch in their system, I repeat glitch in their system that's what she said, that is why the order was not rescheduled promptly. I spoke with her around 4 PM, she said she will get the fee waved because it's their mistake in the system. But for me it's almost impossible to wait for the billing department, because someone is on vacation, when my grandmother is suffering in sleeping. This is not fair to me and my family. Now it is Monday the 28th of September 2020c I called the Supervisor Lakisha which does not pick up the phone all day, Spoke with Angel representative, she said billing department will not take off their fee and I have to Pay now and the earliest for my delivery is November 3rd 2020! This is the worst delivery company I used in years, It is literally impossible to reach the billing department, and representatives and supervisors give you false information and expectation every day I speak with them, they make fake promises every day, that it will get fixed because of they error or mistake, until I do not even want my order to be delivered period!! The company should be called DeliverWrong! read more

Treat experience. They arrived between the correct hours, set up perfectly, cleaned up. Very pleasant and helpful.

Terrible customer service, unable to tell me where my furniture is after being in transit for nearly a month. shipping estimated 10-12 days, now projected at 45 days, no reason given and apparently no access to determine where item currently is when I contact their customer service. A shipping service that can't provide details as to where the shipment is and why it's taking 45 days to arrive to "last mile" location? Ridiculous. read more

They do not answer calls or respond to messages. If you dont believe me try calling their number (862)279-7332 anytime and they wont answer. There tracking is so vague you can't tell at any time when or where a shipment is located or if it had even been picked up from supplier. It has been more than 4 weeks and I still have not gotten a delivery and all the tracking says if "order in transit" and gives some date when it is expected to be at a local freight location, not to your home. Awful service company. Avoid if possible. read more

the delivery was good but they didnt tighten the legs and had to do it

So far, my experience with deliveright has been awful. Communication is poor! My order was supposed to be delivered yesterday and was not. It was rescheduled to today and is now 1.5 hours beyond the 4 hour delivery time frame window. And, I cannot reach anyone to find out what the alleged issue is today. read more

There is literally no way to communicate with Deliveright. If they leave you a message to tell you a delivery is coming, just hope it's an acceptable time because the return number goes to nowhere. I also tried to complete their post-delivery survey and the link goes to nowhere. The lead delivery guy was great. If there were three of him, I would have been happy. He was careful and attentive. Unfortunately, also sent two new guys that were nice but just weren't careful. They scraped the wall going up the stairs twice and damaged our new home build when they tried to squeeze a piece of furniture through a room doorway. Instead of realizing removing the door would have done the trick, they kept shoving and pushing. I made them stop. They had to back the piece of furniture out and remove the door because it simply wouldn't fit...but this was after the damage had been done. Deliveright should be responsible for the cost of this, but since they're impossible to get ahold of, we'll have to pay to get the door fixed. read more

Beware - AVOID this company! completely unprofessional and unreliable. Even worse - complete disregard towards their customers. After multiple failures and issues, when I finally was scheduled, or so I thought, they made me wait all day, never showed up, never called before or after, and it was impossible to get in touch with them. lousy company from its top all the way down. read more

Absolutely horrible customer service. Scheduled a delivery for a specific date and they changed the date with talking to me first and the date they changed it to I am unavailable. They said their truck canceled. Not my problem. Do not use and do not use 1stopbedrooms.com. Just got off the phone with 1stopbedrooms and all they can say is sorry. That is unacceptable. I am paying for this service due to being in a rural area so the items need to be delivered when originally scheduled. read more

Please read this and take it to heart. I booked this company over a month ago to deliver a table. The quote was $310 with multiple conversations with people there explaining what was being shipped and under what circumstances. I did this so there is no confusion. They were $300 less than the next best quote. "If its too good to be true, it probably is" should have pounded me in the head. A month into them kicking the can, I finally get a regional person on the phone who says "we cant do it for that price". They have had my money for over 3 weeks at this point. This is blatant breach of contract but at this point, I just want my table. They want another $150. I pay it. Its now a week and a half since I paid it. The table was picked up a week ago. It is stilling somewhere in some state that noone can give me an answer on. Folks, IT IS A SCAM!. The only way I am getting my $5k table now is through a lawsuit. Please, for the love of god, dont be fooled like I was. Yelp is here to help, you have been warned. I am only one of these stories. read more

I would give this delivery team a ZERO star if I could!!! HORRIBLE Experience and I haven't even gotten my delivery yet! It has been rescheduled TWICE. First due to computer error. The second time? No explanation! All I got was "Sorry, we only deliver to your area every other wednesday and it was taken off the truck. The trucks have already gone out." RIDICULOUS read more

DO NOT USE THIS DELIVERY SERVICE!! I am extremely disappointed in the service I received. I was only given two delivery day options - one was 16 days and the other 23 days after my order arrived and was "available to schedule delivery" - which is not the 5-7 days that is advertised. When I called to ask why it couldn't be delivered sooner I received a very rude response that they were "skipping the deliveries" for an entire city next week without a real reason why. When I asked if there was a customer service rep or anyone else I could talk to I was told no. So not only was my order effectively held hostage in a warehouse for several weeks but the delivery window I was offered was 5 hours, not 3 hours. On delivery, it was like pulling teeth to get the guys to even take the PLASTIC off of the couch. They didn't even want to assemble to the feet on the couch if my doorman hadn't helped harass them at how ridiculous that was. The couch was a sectional, and they did not even both to assemble the two pieces together they just haphazardly put it in my living room and left it unassembled (I have pictures). Given that this is advertised as a "concierge" delivery service (that is quite expensive), this is the absolute worst quality delivery I have ever experienced. read more