My husband and I traveled to France recently, and after a couple of poor experiences with another…read morelocal ride service in years past, I contacted Nancy at The Chauffeur Ladies as I'd heard good things. We will definitely be using this service again! What makes it so remarkable? Nancy is extremely prompt and professional. She contacted me immediately when I messaged her for information about her service. Everything was discussed and set up ahead of time. Our pick-up time was confirmed, and Nancy was right on time when the day came. We had a night flight to Roissy so we had to be at JFK at 830, three hours before the 1130 departure time. Nancy got us to the correct gate on time, and that is a major plus when coming down from the Hudson Valley! Upon our return, Nancy texted me to make certain she had our correct flight arrival details. She updated me with her ETA, her vehicle description and even the license plate number and was, again, extremely prompt. I told her the gate and pick up area, and there she was at the appointed time! Anyone who's traversed the highways from the Hudson Valley down to Long Island and back knows the traffic can be unpredictable and, most of the time, quite awful. Nancy is a very safe and conscientious driver. In fact, she used to be a driving instructor, so we always felt we were in capable hands. Lastly, Nancy is friendly and kind and remains calm as she navigates the uncertainties of the traffic and road conditions. International flights and travel nowadays can be fraught with more tension and stress than years past but this is one company that provides a seamless, worry-free service. I would give ten stars, if I could.

TLDR: This is not a professional service. Look elsewhere…read more We had such a bad experience, I don't even know where to begin this story. First, the website to book doesn't work on iPhones, and you should use your computer. We've had two crazy experiences with this company but this last one was a major doozy. Their process is, once the proposed reservation is booked, they accept it and send you confirmations, and even after that, almost everyday you'll get an email confirming your booking. You'd think this was reassuring? We have two people on an account so we both were getting emails and texts confirming the booking. Reassuring. You'd think. The day of our reservation arrives and it's to get to JFK. The time for the car to arrive comes and goes. Reminder: This after actual text conversations back and forth reconfirming the booking as well as all those emails. So we text in that morning and the person says, oh you cancelled 3 weeks ago. I mean, how?! How did we cancel 3 weeks ago when you have been sending daily confirmation reminders as well as having text reconfirmations to confirm the date and time and the booking was made well after June 6th. Again, we have had at least 10 emails and texts confirming conversations since that debacle of our first request for a car back on June 6. Texts and calls back and forth that they are wrong finally got us a driver to the house 2 hours late! Initial flight missed at this point. We had to change flight reservations and make alternate plans for arrival. It was stressful. Beyond stressful. We are still holding out in good faith for them tho. We need to get to get to JFK and really giving them so much benefit of the doubt at this point. 40 mins to arrival promised. An hour later... the driver calls, who is supposed to be a professional driver, and she is somewhere parked who knows where trying to find the house. She's had the address and has CarPlay (as she rolls up finally I see she has her phone, so assumed she's using CarPlay or Google Maps) but parked and waiting at a totally different address. Again, another sign. But we need to get to the airport and are feeling like, beggars can't be choosers, just get us there! However, we really were just questioning this whole experience at this point and how this company is still in business. The driver finally pulls up, and it's obvious she isn't a driver, she's got a sun hat on and not dressed like "car drivers" are typically dressed and put together. I open the trunk and there is a wheelchair back there... I don't even know what to say to this. Except that she is now unable to help with luggage, clearly. And even more so, it has been validated that this is not a professional car service driver and seems to be a friend who has been asked to do a favor for the company. As she's on her phone, I'm assuming, googling a route to JFK, I say to my wife, make sure she doesn't drive off with your luggage when you arrive. The drive to the airport was pretty traumatic too. The driver was not experienced and clearly nervous the whole way, jerking the wheel and braking every time someone passed her. At JFK she didn't know where to pull over and allow for a safe exit and she really did almost drive off with my wife's luggage had my wife not banged on the car for her to stop! She was taking off before my wife even had a chance to get to the trunk. It was insanity. Later that evening, 6:52pm, I kid you not, we both get texts saying, your driver is on the way, with a notice saying, their late policy goes into effect after 15 minutes of waiting. Is this a joke? Then an hour later we get a text saying the trip has ended and they hope we had a pleasant and comfortable ride. Oh, we had a ride...that was insane and we can't recommend this company based on our experience. They need an administrative overhaul. Communication in excess doesn't mean good communication. A website that works on phones. Our driver was NOT a professional driver. They rolled up in their own car and were not dressed professionally, as well as their car not being set up for taking a customer to a busy airport. Not to mention, the driver was unable to provide a basic driver service of placing luggage in the trunk.

I have used this service several times for round trips to and from tri state airports. Even with…read moreearly pick up and late departure returns, these guys are on time. Fast, efficient and clean well maintained vehicles. There dependability allows your transportation needs to be taken care of so you can focus on other itineraries. Polite and helpful also with handling luggage. I will definitely use them again. Highly Recommend. Thank you guys.

Incredibly unprofessional--do not recommend. I used Mike's…read moreservice for a ride to JFK this past Saturday. While the trip itself was okay, his driving left a lot to be desired--he changed lanes constantly and stopped short multiple times. During the ride, we explicitly discussed my return trip, and he confirmed he could pick me up. The real reason for the 1-star review, however, is the complete lack of reliability. On Monday night while I was in London--just hours before my early Tuesday morning flight home--Mike texted me to cancel my pickup. Because it was after business hours, I couldn't find any alternative car services available on such short notice. My daughter had to call out and take a day off from work just to pick me up from the airport. Leaving a client stranded abroad with zero notice is completely unacceptable. I will never use this service again.

I booked City Rock Transportation to take me and my husband to JFK and to pick us up from Newark…read more We spoke and everything was worked out nicely; pick up dates and times as well as price. Unfortunately due to circumstances beyond our control I had to cancel the booking as well as our plans. When I called, Mr Clark was understanding and even offered his condolences. Whenever we can go forward with our plans, we will be using City Rock Transportation!

From the owner: When you need reliable transportation services, look no further than Cityrock Transportation LLC…read more We'll pick you up or drop you off at the airport, take you to the doctor's office or coordinate a wedding shuttle service for your special day. We also provide long-distance transportation services outside of Poughkeepsie, NY up to a 200-mile radius. Call now to learn more about our transportation services.

A great experience, we booked the day of, mere hours before, and the driver was available and…read moreready. He was there right on time and we had such a smooth ride. Thank you so much!

company previously had contracts with medicare/medicaid for transportation which they discontinued…read morewithout notifying the MAS which is allowing them to book rides for people who are trying to get to doctors appointments. my FIL was left without a ride today because they refuse to correct the issue; when I called the dispatcher was rude and hung up on me.

Prompt, courteous, all-around great. This is my go-to for airport service in the Hudson Valley.read more

We contracted Hudson Valley Airporter to bring us to LaGuardia airport and pick us up from…read moreLaGuardia and bring us home. We were scheduled to be picked up at 10:30 pm on August 6th, how ever our flight got delayed and we were not going to arrive until 1:30 am on the 7th. The driver sent me a text and said he would not be able to pick us up so we were stranded at the airport. We had to take an Uber home which cost $500. Never use this company because if your flight is delayed you will be stranded at the airport. It took me 24 hours to get a hold of them and ask for a credit. The owner is not at all concerned about his customers and is a very bad and inexperienced buisness man.

Sam showed up right on time to take me to the airport, which was a relief. Good price. Sometimes…read moreit's hard to find reliable cab service in the Hudson Valley, so I would highly recommend Eagle Express.

First, let me start by saying Poughkeepsie cab companies are working on their own time frames; they…read moreare the worst! They have no concern whatsoever in helping people reach their destination - even if you tell them you are trying to catch a train. They don't care! I tried calling the Alpha Cab and B&B Taxi and they both gave me a time frame of 30 minutes pick up times, but never-ever showed up. This cab company was the ONLY one that did what is said. I can't think of the guys name, but he was really nice. He seem to be the only that's about make money and providing a service. I honestly think a good dose of UBER invasion would make them get off their butts, but there's no UBER. I felt like I was in an alternate universe.

This is a company you can depend on. I have been a customer of Mahogany Ridge for years and they…read morehave never disappointed me. The vehicles are immaculate and well cared for and the skilled and careful drivers are courteous and genial. Mahogany Ridge always arrives a little early (with no pressure on me to leave early, although if I'm ready I'm happy to hit the road a bit ahead of schedule). This is a well-run, professional company that appreciates its customers and delivers excellent service.

You only need a car service to do two things - pick you up on time and get you where you need to be…read moreon time. Mike from Mahogany Ridge did that and, as a bonus, at a reasonable cost. He also offered tips on how to get picked up quickly at JFK, which we greatly appreciated after a long flight from LA. Thanks , Mike. This service is highly recommended. Jack and Carole

Thomas provided a great service picking me up at jFK airport and depositing me at my front door…read more After a long day of travel he made the trip home seem effortless. Thomas was great at communicating and let me know that he was on top of everything. He found me quickly after I let him know that I was at the curb and we were in our way in no time. The car was immaculate and the drive was smooth. There was water provided and Thomas made sure that the temperature was to my liking. He even was happy to let me doze off as the jet lag made me very tired. Thomas quoted me a reasonable rate with no hidden costs I would highly recommend this car service and the next time I need to go or be picked up from the airport I know who I will be calling! Thanks for a great end to s great vacation!

Great experience! Knows the area well, safe car, good conversation. Would recommend anyone…read moretraveling up state! Was flexible with me and the train delays. Definitely book here. Lots of Uber service is unavailable. Better than an Uber!

Been getting rides from Abdel and Atlas every time I come to New York (usually once a year). He is…read morepunctual, clean, and not only friendly but feels like a friend. Can't recommend this service enough.

From the owner: Airport Car Service for Ulster County NY & Dutchess County NY to major airports in NY state and NJ…read more(JFK, Laguardia, Newark, Stewart, Albany etc). We are a private airport transportation service. #AirportPickUp #AirportDropOff #LocalRide #Taxi #Cab