TLDR: This is not a professional service. Look elsewhere…read more We had such a bad experience, I don't even know where to begin this story. First, the website to book doesn't work on iPhones, and you should use your computer. We've had two crazy experiences with this company but this last one was a major doozy. Their process is, once the proposed reservation is booked, they accept it and send you confirmations, and even after that, almost everyday you'll get an email confirming your booking. You'd think this was reassuring? We have two people on an account so we both were getting emails and texts confirming the booking. Reassuring. You'd think. The day of our reservation arrives and it's to get to JFK. The time for the car to arrive comes and goes. Reminder: This after actual text conversations back and forth reconfirming the booking as well as all those emails. So we text in that morning and the person says, oh you cancelled 3 weeks ago. I mean, how?! How did we cancel 3 weeks ago when you have been sending daily confirmation reminders as well as having text reconfirmations to confirm the date and time and the booking was made well after June 6th. Again, we have had at least 10 emails and texts confirming conversations since that debacle of our first request for a car back on June 6. Texts and calls back and forth that they are wrong finally got us a driver to the house 2 hours late! Initial flight missed at this point. We had to change flight reservations and make alternate plans for arrival. It was stressful. Beyond stressful. We are still holding out in good faith for them tho. We need to get to get to JFK and really giving them so much benefit of the doubt at this point. 40 mins to arrival promised. An hour later... the driver calls, who is supposed to be a professional driver, and she is somewhere parked who knows where trying to find the house. She's had the address and has CarPlay (as she rolls up finally I see she has her phone, so assumed she's using CarPlay or Google Maps) but parked and waiting at a totally different address. Again, another sign. But we need to get to the airport and are feeling like, beggars can't be choosers, just get us there! However, we really were just questioning this whole experience at this point and how this company is still in business. The driver finally pulls up, and it's obvious she isn't a driver, she's got a sun hat on and not dressed like "car drivers" are typically dressed and put together. I open the trunk and there is a wheelchair back there... I don't even know what to say to this. Except that she is now unable to help with luggage, clearly. And even more so, it has been validated that this is not a professional car service driver and seems to be a friend who has been asked to do a favor for the company. As she's on her phone, I'm assuming, googling a route to JFK, I say to my wife, make sure she doesn't drive off with your luggage when you arrive. The drive to the airport was pretty traumatic too. The driver was not experienced and clearly nervous the whole way, jerking the wheel and braking every time someone passed her. At JFK she didn't know where to pull over and allow for a safe exit and she really did almost drive off with my wife's luggage had my wife not banged on the car for her to stop! She was taking off before my wife even had a chance to get to the trunk. It was insanity. Later that evening, 6:52pm, I kid you not, we both get texts saying, your driver is on the way, with a notice saying, their late policy goes into effect after 15 minutes of waiting. Is this a joke? Then an hour later we get a text saying the trip has ended and they hope we had a pleasant and comfortable ride. Oh, we had a ride...that was insane and we can't recommend this company based on our experience. They need an administrative overhaul. Communication in excess doesn't mean good communication. A website that works on phones. Our driver was NOT a professional driver. They rolled up in their own car and were not dressed professionally, as well as their car not being set up for taking a customer to a busy airport. Not to mention, the driver was unable to provide a basic driver service of placing luggage in the trunk.

I've used Nancy and the Chauffeur Ladies numerous times to drive my son from Newark back to college…read morein Poughkeepsie. Nancy is great to communicate with. Couldn't be easier. And I love that this is a women-owned and operated business!

I booked City Rock Transportation to take me and my husband to JFK and to pick us up from Newark…read more We spoke and everything was worked out nicely; pick up dates and times as well as price. Unfortunately due to circumstances beyond our control I had to cancel the booking as well as our plans. When I called, Mr Clark was understanding and even offered his condolences. Whenever we can go forward with our plans, we will be using City Rock Transportation!

From the owner: When you need reliable transportation services, look no further than Cityrock Transportation LLC…read more We'll pick you up or drop you off at the airport, take you to the doctor's office or coordinate a wedding shuttle service for your special day. We also provide long-distance transportation services outside of Poughkeepsie, NY up to a 200-mile radius. Call now to learn more about our transportation services.

A great experience, we booked the day of, mere hours before, and the driver was available and…read moreready. He was there right on time and we had such a smooth ride. Thank you so much!

company previously had contracts with medicare/medicaid for transportation which they discontinued…read morewithout notifying the MAS which is allowing them to book rides for people who are trying to get to doctors appointments. my FIL was left without a ride today because they refuse to correct the issue; when I called the dispatcher was rude and hung up on me.

Sam showed up right on time to take me to the airport, which was a relief. Good price. Sometimes…read moreit's hard to find reliable cab service in the Hudson Valley, so I would highly recommend Eagle Express.

First, let me start by saying Poughkeepsie cab companies are working on their own time frames; they…read moreare the worst! They have no concern whatsoever in helping people reach their destination - even if you tell them you are trying to catch a train. They don't care! I tried calling the Alpha Cab and B&B Taxi and they both gave me a time frame of 30 minutes pick up times, but never-ever showed up. This cab company was the ONLY one that did what is said. I can't think of the guys name, but he was really nice. He seem to be the only that's about make money and providing a service. I honestly think a good dose of UBER invasion would make them get off their butts, but there's no UBER. I felt like I was in an alternate universe.

Prompt, courteous, all-around great. This is my go-to for airport service in the Hudson Valley.read more

We contracted Hudson Valley Airporter to bring us to LaGuardia airport and pick us up from…read moreLaGuardia and bring us home. We were scheduled to be picked up at 10:30 pm on August 6th, how ever our flight got delayed and we were not going to arrive until 1:30 am on the 7th. The driver sent me a text and said he would not be able to pick us up so we were stranded at the airport. We had to take an Uber home which cost $500. Never use this company because if your flight is delayed you will be stranded at the airport. It took me 24 hours to get a hold of them and ask for a credit. The owner is not at all concerned about his customers and is a very bad and inexperienced buisness man.

You only need a car service to do two things - pick you up on time and get you where you need to be…read moreon time. Mike from Mahogany Ridge did that and, as a bonus, at a reasonable cost. He also offered tips on how to get picked up quickly at JFK, which we greatly appreciated after a long flight from LA. Thanks , Mike. This service is highly recommended. Jack and Carole

This is a company you can depend on. I have been a customer of Mahogany Ridge for years and they…read morehave never disappointed me. The vehicles are immaculate and well cared for and the skilled and careful drivers are courteous and genial. Mahogany Ridge always arrives a little early (with no pressure on me to leave early, although if I'm ready I'm happy to hit the road a bit ahead of schedule). This is a well-run, professional company that appreciates its customers and delivers excellent service.

Was going to get one star. We waited almost 30 minutes and were going to miss our train. But the…read moreowner/dispatcher/someone showed up because no cars were available and drove through the backstreets and we made our train by a minute. Old school cab driving at its finest. None of this face in your app driving Uber millennial thing. These guys can drive!!!!

Called for a cab from the Quality Inn in Hyde Park to Darby O'Gills. Per google maps, it's a 0.9…read moremile distance between the two. We were told no problem, they would send someone over. We hop in the cab about 10 minutes later. On the way over, the cabbie calls dispatch and asks how much the cab would be. $16. No joke. $16. For less than one mile. The rationale we got when we called dispatch ourselves was that they could charge us the distance from the cab dispatch to the pickup location. Probably the most ridiculous thing ever. And talking inside with the bouncers, we were told that this company is notorius for pulling stuff like this. Bottom line, DON'T use this company.

Thank you for the constant communication I never had to wonder if you were going to be on time !…read moreMuch appreciated

Jimmy has been extraordinary his career is immaculately clean. He is always very professionally…read moredressed and a pure gentleman. He has become my regular driver to the airport. Highly recommend him.

Needed a cab to the train station on short notice after another company cancelled on me. Driver got…read moreme there in time for my train. Would definitely use this service again!

Do to a horrible car accident. I needed a ride home from the Poughkeepsie train Station. Upon my…read morearrival at the Station 12:15 am Monday I called VIP he promptly picked me up so I wouldn't be stranded in the Freezing Cold I shred the ride. Everyone followed CDC guidelines and Jimmy got me home in a flash at a great price. What a awesome service VIP taxi provides our community. Dont drink and drive don't get stranded call VIP Taxi. He will get you home safely.