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Del Rio Protective Services

5.0 (1 review)
Open • 8:00 am - 5:30 pm

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8 months ago

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Range USA

Range USA

(3 reviews)

The customer service at this particular location is always exttemely poor, and unfortunately that's…read more99% of what the gun sales business is about. They have a pretty decent selection firearms and the range is pretty nice, but their ammo selection is greatly lacking, and they have an extremely limited selection of accessories, cases, less-lethal, and other misc items. Their customer service is absolutely horrendous. They almost never even greet customers coming into the store, and they often flat-out ignore you when you want to look at a gun. I have walked out in frustration numerous times because they've failed to show guns in a timely manner, and they've lost out on sales because of it. I understand that they don't pay their employees very well and it's not exactly the best job, but I still expect them to act professional and courteous. It's honestly pretty ridiculous. There's always like 5× the amount of employees working that there is customers in the store, but yet they still can't be bothered to help you. If it wasn't so close to me, I wouldn't go there, but unfortunately they're one of the closest gun stores around. Their prices are pretty decent on firearms, but that doesn't mean much if they stand there and stare at you rather than actually show you what you wanna look at. As much as I get irritated going to Cleveland Armory down the road due to the dog walking around their store, at least they'll make a sale rather than ignore you. It's really irritating, and I've given them quite a few chances to improve and come back dozens of times, but yet they never seem to get their act together. There's plenty of other gun stores and ranges nearby thst would be happy to have business, and I'd rather shop somewhere that actually values their customers.

My friend and I went into this establishment to purchase a gun. We did not get pass the front…read morelobby before we were accused of "strawing" learned this meant buying a gun for someone else. we went in with a flyer from his store for one of their guns that was on sale he snatched the paper and proceeded to ask us to describe the gun on the paper that we were interested in. we tried to explain that we were not sure which gun would be a fit until she held it to see if she was comfortable, he would let us look at any guns and was very rude about it. If that was not racially profiling us, yes we are black and are women. I was the one who recommended this establishment with deep regret. I asked around and several people also experienced bad behavior towards them. will never go anywhere near this place again.

Premier Self Defense Concepts

Premier Self Defense Concepts

(2 reviews)

Outstanding CCW Class - Highly Recommended…read more I took my CCW class with Premier Self Defense Concepts, and my instructor, Doc, was excellent. He took the time to walk us through every section of the course, adding real-world lessons learned and practical safety tips that made everything click. Nothing felt rushed or glossed over. At the range, Doc worked with us to make sure we understood not just what to do, but just as importantly, what not to do. His approach made the entire experience comfortable, safe, and confidence‑building. This class is perfect for absolute beginners as well as people who already have some experience handling firearms. By the end, we received a certificate of completion--but what really stood out was the emphasis on safety, responsibility, and proper mindset. If you're looking for a solid CCW class taught by someone who genuinely cares about your understanding and safety, this is the one.

Zoom classroom with silent reading, watching YouTube videos, no verbal teacher instruction about…read morethe reading or videos, test with A,B,C,D answers texted to Doc. No discussion about incorrect answers. Details I didn't go to the range because -- without discussing my test answers with me -- Doc said he wanted to teach me and the friend I took the class with by ourselves. My friend had told me and him that watching videos only wasn't enough instruction for her. I thought I'd only need to go to the range because I was fairly certain I'd passed the written test. After I didn't hear from him for two days, I texted him and asked when we'd have the class (I meant at the range). He said he'd contact me later that day. When he didn't, I messaged him the next day -- three days after my class. He texted that he wanted to go over the classroom material with me for one-and-a-half to two hours. I asked if I'd passed the test. He replied "Are you okay?" I said I wanted to know if I passed the test and, if I did, I didn't want more class time. He called. He said I'd gotten four questions wrong. I asked if my score was passing. He said it was but that he wanted me to get more instruction because I'd end up killing someone because I "don't listen." Translation: "You have no right to ask me to do more than I've been getting away with doing, which is to not teach in the classroom; so shut up!" He should have reviewed all wrong answers after we took the test.That's what a teacher does. Reviewing tests is an integral part of instruction. Still on the phone, yelling, he called me "Entitled!" "He told me to "Shut up!" He said "None of the other people in the class liked you because you wouldn't shut up!" What I'd said during the class was that watching videos and reading with no teacher interaction wasn't what I'd paid for. I said it politely but I was clear. I didn't stutter If you just want range time without thorough classroom instruction, this class will be fine for you. Based on reviews, I've no doubt that Doc is an excellent teacher when it comes to handling and shooting a gun. But if learning what you're supposed to learn in the classroom is important to you, this isn't the class for you. Everything we did during the classroom portion could be done at home on your own -- reading and watching videos. This is exactly what we did while Doc did who knows what off screen. I learned more from my son than I did from Doc, including the first rule of gun safety, which we never discussed as a class (it was on a video but not in the material we read and Doc didn't mention it): Treat every gun like it's loaded. In addition, Doc gave us incomplete information about the last rule. He said it's: Always know where your target is and what's behind your target. However, there is third part to that rule: Always know what's between you and your target. On the phone, Doc threatened to report me to the state so that I will never get a CC license because I will "kill somebody" because I "don't listen." Since you can concealed carry in Ohio without a license, a good teacher, one who sincerely cares about public safety, would set his emotions aside and want me to learn as much as possible about how to handle a gun, not try to prevent me from learning because he is mad at me for talking back and wanting the classroom instruction I paid for and that the state requires for a license. My son said videos were used in the CC class he took as a SUPPLEMENT to instruction. His class consisted of verbal instruction from the teacher, discussion, questions and answers, and handling guns. Except for handling guns, which I assume took place at the range, that's is what Doc's class should have consisted of. That's what I paid for. My B.S. is in education. I know how good teachers teach, and for the $100 I paid, Doc was correct, I was "entitled'" to have him be one. Edit: Doc just texted me and told me he reported me to the Sheriff. He told me to "apologize." He called me "irrational" and "weird." He is completely unprofessional. I wanted to support a black business. That's why I went to him. But I'm now going to get my license where my son got his, Workman Firearms.

Del Rio Protective Services - firearmtraining - Updated May 2026

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