I have had Del Mesa Property Management manage one of my rental homes for two years, and I feel I now have enough experience to give a fair and honest review. During that time, I worked primarily with Debbie and Sarah. While things ran smoothly on autopilot, whenever issues arose their communication and professionalism fell short.
One example: Debbie scheduled AC and refrigerator repairs without ever seeking my approval, even though she was required to do so. These repairs totaled over 500 dollars, and I only discovered the charges on my statement the following month. That lack of communication is unacceptable. Property owners should not be surprised with significant expenses.
Another serious issue happened when the last tenants moved out. Debbie did an inspection and said everything looked great, but I was skeptical and asked to perform my own. She agreed and told me to pick up the keys to do so. While I was inspecting, the toilet flooded and I needed an emergency plumber immediately. When I called Del Mesa, Sarah refused to help, claiming that once I picked up the keys, I had taken possession and they were no longer responsible. That was never true. I was told to pick up the keys solely to do my own inspection. I felt intentionally misled and left to deal with a disaster on my own, even though the issue clearly stemmed from tenant damage under their management.
I had to pay out of pocket for an emergency plumber, then file an insurance claim for flood mitigation, which required tearing apart the downstairs and rebuilding. This cost me 2500 dollars through my deductible, plus at least a month of lost rent. According to Mr. Rooter, the toilet issue should never have passed Debbie's inspection in the first place.
The inspection itself was far too lenient. The house was left dirty, with dead bugs, grime, and a yard in terrible condition with fallen trees, overgrown weeds, and general neglect. Debbie offered no help in getting the property cleaned or the yard restored in time for the next tenants, who were moving in just seven days later. I had to urgently hire and pay for cleaners and landscapers myself. She also missed smaller but important issues, like a broken bidet, which I had to point out.
Throughout all of this, Debbie and Sarah showed zero accountability. Instead of owning mistakes and helping resolve issues, Debbie often responded to my emails with curt one word answers, as if I was bothering her.
Overall, Del Mesa's handling of my property has been extremely poor and unprofessional. They left me with major problems that arose entirely under their management, and provided little to no support when it mattered most. I would strongly advise looking elsewhere for a property management company. read more