For over 3 years now I've had severe deep wounds on my legs due to a colonized staph infection…read moreacquired during a hospital stay. The pain is absolutely mind blowing to the point where I have considered ending it all. My doctor has tried everything to treat my condition and has referred me to many specialists. Although some progress has been made I'm not anywhere near healed. As we all know and have experienced as patients in the health care system after a visit with a provider more often than not we leave feeling like another name and number on a chart hoping that the next prescription or specialist will help. I went from being a middle aged man able to work to now being in a wheelchair. Recently I was referred to Professional Home Healthcare Services. I was assigned a RN named Jasmine who is a wound care specialist. I have had several such nurses in the past but they don't even compare to Jasmine. She is a utterly fantastic nurse. By this I mean that she is truly professional, compassionate, genuinely concerned and caring too. She takes the time to talk to you, educate and offer advice and discuss treatment options. She has done everything possible to protect me from any kind of exposure and cross contamination during her visits with me as she treats my wounds and dresses them. She really loves what she does and it shows. She is the only health care provider that has been able to make significant progress with treating my condition and my wounds are slowly beginning to heal and close to the point now where I am able to stand up and walk short distances with a walker. No body has been able to do that for me! Jasmine has been a God send to me. She takes the time to call me during her time off just to check up on me. When is the last time a provider called you on their on time off just to see if you are ok?? Professional Home Healthcare Services is so lucky to have such a incredible RN and wonderful woman working for them. It's not often that you find a RN provider like Jasmine. Her professionalism, compassion, concern, ability to truly connect with her patients and instill hope in their healing process is remarkable. Her positive attitude and understanding of what I've been through has given me a new outlook and seeing the remarkable improvements in my health and wounds is directly because of her. If you need a RN for your own Healthcare needs I highly recommend that you get a referral to "Professional Home Healthcare Services."

They started out very good First gal was a regular at the…read more fe county jail from there it deteriorated after Mary Alice died After that it got worse One caregiver yelled at me and refused to go shopping or to the bank They wanted cash only cause of their welfare restrictions and I was in a wheelchair and could not go to the bank Very bad news some of these people are They will hire any one that walks in from the street and says they wan-to be a care-giver One tripped over my oxygen lines and ripped my glasses off, had no idea what the phone number was to where they work and I feared for my safety Spilled soda all over my carpet Sets leaky lotaburger cups on expensive furniture Spilled lotaburger juice on my carpet Let my dogs loose the twice Another abandoned me in the street and left me to die without oxygen and quit second day when I went to catch my dogs had no clue how to read oxygen levels in oxygen tanks This one gal , Jessica , I said you can smoke out on the porch Next thing, she is in my living room ( mind you, I'm on oxygen), was smoking something I asked what are you smoking, she said Maui Wowie' I said you cannot smoke weed at work She said ' I have PTSD' I said I done care I can fake PTSD but I don't need to , I have rheumatoid arthritis So next day, she takes 2 milligram Xanax before work Jeeze

Our family was so happy with Sierra Vista's care for our Mother. We brought Mom to Sierra Vista in…read moreearly Feb 2019 and she passed away in Dec 2020 just before Christmas. Since I live in Santa Fe, I was able to visit Mom on a regular basis. The staff was always so accommodating. I learned the routine for best time blocks to visit - but would always call 1st. And they would always cheerfully welcome my visit. Sometimes I would linger in the hallway just to watch my Mother with the staff person who was assisting her - always my Mother and the Staff person would be eyeball to eyeball, smiling at each other. I know my Mother responded to that loving energy she felt from ALL the staff. They were very kind to our family and I always felt welcomed and reassured that my Mother was receiving the very highest level of care. Because the kitchen prep area was visible from the dining area and my visits were in the afternoon as the kitchen staff was preparing the evening meal - I could see the fresh vegetables and how the meal was being made from scratch - and the aromas were so delicious. We got to know the other residents and their families and join in various celebrations. We celebrated my Mother's 96th BD! Very Fun! It was always like a big family get together. I know my Mother enjoyed it. In her last year Covi d emerged. For a long while, the staff wasn't having family visits but when I would call they would give me daily reports and put a phone to Mom's ear so she could hear my voice. They then afterwards described to me my Mother's expressions as we were on the phone together. The staff was so generous and gracious with Mom and our family at that time. Midway in that 1st Covid year my Mother's energy level began to wane. In the late Fall for several weeks they offered to allow me in, had me dress in PPS gowns, mask & gloves so I could see Mom and sit with her as she had become non-communicative. She liked having me rub lotion on her arms and I could see in her eyes she was responding. As concern about Covid elevated, in-person visits had to end. Later as our Mother was approaching her time for passing, the staff would daily update me/us on her condition. On what turned out to be Mom's last day, I had scheduled a phone call, but she passed before then. The staff told me my 1st Cousin had called in earlier while Mom was still with us, so I was able to speak with him later and was comforted by what he had said to our Mother that must have been very comforting to her. I want this very long piece to demonstrate the abundance of sensitivity and competence the entire staff showed to our Mother and to the other residents I observed when I would be visiting there. BTW, "Their Love Energy" was the only language that mattered to my English-only speaking Mother.

3 years later I still grieve the way Sierra Vista handled my mother's death. When she was clearly…read moresick they still insisted that we leave by the end of visiting hours at 5, which when you work full-time is extremely restrictive. The director insisted that Mom was not dying, and that "she is never wrong." Finally the night Mom passed, the director admitted that she is going into transition and said a few of us at a time could stay with her! Minutes after my 3 sisters left, Mom went into high fever and erratic pulse. There was no medial staff to assist. Moments later she died. Mom had been gurgling with her breathing due to fluid in the lungs. The staff insisted that she was better off staying there and the hospital wouldn't be able to do much about the fluid (which isn't true!) Clearly it was causing Mom distress. I deeply regret that I listened to their urging and didn't take Mom to the hospital, where she would have been made comfortable and we could have had unlimited visitation. St. Vincent hospital now has beautiful private rooms, I so wish we had taken her there! Also, they really skimped on the Hospice team. Instead of getting the full treatment of doctor, nurse, and several other support staff, we had ONE nurse, who could barely walk and was hardly available. I missed the last week with my mom, and she missed a chance for a peaceful, comfortable passing. Other issues: for the price you pay, the food is HORRIBLE! It is a lot like a school cafeteria, even worse, with things like chicken nuggets and canned corn. The Montecito has gourmet food made by a Europe-trained chef. As there are so few pleasures left to these elders with dementia, how can you shortchange them on food? It should be healthy and tasty! Not full of inflammatory ingredients (Alzheimer's is an inflammation disease and the recommended diet is anti-inflammatory food). In addition, most of the year and a half my mom was there there was NO ACTIVITY person. People were hired every few months and then soon left. One really good person who the residents loved was fired because he challenged the management's attitude of warehousing unto death. The place is pretty, the animals are nice (though abused!), and the aides very nice. However, most didn't speak English, so the confused elders had even more confusion and loneliness. STAY AWAY FROM THIS PLACE if you want to have a quality life for your loved one and all the time with them you need.

My review is based on relying on Egis and, especially the founder - Jeff Pine - when I lived out of…read morestate and on the other side of the country . . . and my Mother was elderly in Santa Fe. This was a few years ago, but Egis has continued to provide care for those who need it and their families are not nearby, Since i was unable to get home quickly, if needed, I was so grateful that I could call Mr. Pine and Egis . . . and he would immediately let me know what I needed to do to take additional care of my Mother. Or if I needed to come home. Since I was not able to jump on a plane and come home easily, it was a comfort to know when it was necessary to do so and when it wasn't. Having Egis on our side was like having reliable family members to be there with my Mother, when I couldn't. I truly felt she was getting the best professional home care possible from truly caring humans and not just another institution. I hope, if I am in Santa Fe again and need care, to have the ethical & professional care that Egis can provide.

After we discovered our home health aide had a previous client to care for during a trip we…read morecontacted Mario at Egis for what we call a "unicorn" - a male home health aide for my father who was on hospice. Mario called me within a day to fill the day slot with Cesar. We were so impressed by the personalized care Cesar brought to my dying father. Little did we know we would only need Cesar for a week. During this time my father was given the more wonderful care we could have ever dreamt of. With only a few words exchanged Cesar would stay by my dad's side during some painful moments. In addition Cesar was able to teach us how to care for my dad with the same knowledge he exhibited. We are so thankful to Egis, Mario and especially Cesar.

Dealing with a loved one's passing is crushing ! Hospice is comforting. My mother has been…read morereceiving the best hospice care from Anvoi for over eight months. Not once have we felt the care was anything but superb. The stress relief provided by Anvoi makes the process a bit more tolerable. We have only praise for the Anvoi staff for their professional dedication, training, caring, and empathy not only for the patient but for the family care givers as well. Their compassion and understanding is evident in each visit. The dedicated nursing assistant, nurse, social worker,and chaplin constantly offer words of encouragement, offer progress analysis with each three times a week bath, carry on a conversation with the patient, get an occasional laugh from her, ordering her medications, provide supplies even before we may need them. The service goes well beyond our expectations. Our nursing assistant assigned to our mother 0 far exceeds what we expected. She is exceptional. Our nurse is outstanding. When the end comes we will kneel on bended knee and thank Almighty God for the care they have given to my mother. Margarita Boule May, 2025

I did the 16 week outpatient program twice. I used yesterday and lost my clean time. But I picked…read moremyself back up, and started a fresh day today. My last review was a little jaded, and I was looking for a reason to blame for relapsing. So I apologize. You guys do good work and I do miss you Chastity and Bridget! U guys are the best counselors I tried others!

You are supposed to be helping people who are dealing with life threatening conditions and can't…read morepick up the phone ALL DAY for a potential patient that needs treatment? Also, once the phone call goes directly to a man's voicemail, you don't even have the option to leave a message because his mailbox is full. Tried calling your detox center, too. No answer their either. You just lost a client who really needed your help. 0/5 stars.

Attention Caroline Kingston, Carlos Trucco…read more I recently received a highly inappropriate letter from Mr. Trucco to which I am responding and notifying my legal counsel. I had an appointment on April 11 with Ryan Brison to review labs. An abnormality was detected in the urinalysis for which Ryan wrote a script for an antibiotic to be picked up at my local pharmacy in Taos. He also had me provide another sample, which I did. Not receiving any results or a call , I called and was told by the receptionist that the "manager" would review the results and have Ryan call me. No call . I called once again , and spoke to Trucco, who was quite unhelpful and in fact was "rude" himself. He denied that there was a second sample taken. His listening skills are far from a professional standard needed in a medical practice. I received a letter from him today, claiming that I was "again" rude and threaten to terminate me from the practice. There was no previous interaction. Rather then offering an apology, i was presented with denial and offered to return to Sante Fe for another sample. He never even considered suggesting that a referral could be made to Holy Cross hospital and easily obtained by your practice. I highly resent his unprofessional conduct, while also noticing no CC. to the DR. Kingston. I would recommend a disciplinary action. I wish to make it clear that this is not directed to Ryan, just Mr. Trucco's conduct

Even though I have never seen or met Dr. Kingston, this is my PCP. I understand that she has not…read morebeen seeing new patients for many years. I see nurse practitioners and don't get to see the same one twice, but I like coming here because they have much shorter wait times to get an appointment than any other practice I have sought care at. All of my other doctors are usually booked for two to three months in advance.

Carolyn Moore and her staff are simply very smart at what they do for our seniors. They are the…read moremost caring & kind folks I know. They have provided services to many of our local seniors in their homes and in local senior care living facilities. Carolyn is also an active member of the SF Rotary Club and on several non-profit boards. I hightly recommend Nurses With Heart Home Care!

I cared for an elderly friend of mine who needed 24/7 assistance. I hired Nurses with Heart to…read morecare for her, so I knew she would have someone constantly with her to feed, bathe, clothe, and take care of all her needs. She was in her 90's, and had dementia. Not only was Nurses with Heart there to make sure she lived her best life during her final years, they were there until the end, and I do mean end. I got the call at 3am in the morning that my friend had passed. Not only did the owner of Nurses with Heart meet me there, she let her caregiver go home, and stayed with me until the funeral home assistants arrived. Carolyn Moore the owner, myself, and the two funeral assistants carried my friend down to the stretcher because the elevator to her apartment in the assisted living facility was too small to accomodate the stretcher. No one at the assisted living facility could be found to help. It was quite a journey, believe me from beginning to end, and Carolyn was there all the way. If you are looking for a company that truly cares, has compassion, great caregivers, and does exactly what they say they will do, you will want Nurses with Heart to care for your loved ones. Carolyn and co-owner Alise are fantastic! Santa Fe and Los Alamos are fortunate to have them in their communities.

Pam Burks was almost intuitive diagnosing my diabetic neuropathy pain. She put me on a trial run…read moreof new meds and that "trial run" turned out to be what I needed. Thank you Pam!!!

Everything is good from booking appointments to the friendliness of the staff on the phone and in…read moreperson. The procedure went smoothly and the nurses were very nice and informative.Dr Bronner is competent and skilled. The only negative is he works in Rodeo Park Hospital and you have a pretty stiff copay for it. I'm happy with the result,just wish I could have had both procedures at once