DEL got a quote of $28,500 to replace the window blinds in my Condo !!. They obviously know nothing about property management !

DelRental is my agent/landlord to rent out my property. For two months now I have not received my full rent. They claimed there is a computer issues. I need the cash to pay my bills. Is anyone else having the same problem? Who can help me, a 77 year old seniors? I am so sad and helpless! read more

Awful Staff. Christie Kieth is a huge clown. You should be factoring in that you will interact with staff about something as the buildings are built so poorly. The staff is biggest issue. Don't risk bringing these people into your life. Awful buildings! read more

terrible service. false assurance. poor communication. we started our application on the 11th of july and we were told that we were the first one to have started the application process for the property. we were assured(false assurance) that their properties are on a first come first serve basis and will not accept any bids. we trusted their word. we were given a schedule for the visit and i waited for more than an hour only to find out that it was a group visit. i also tried to reach out to their department and their representative but they never responded back to my calls, emails and text messages. our guarantor also never received a form from them to begin with. i am extremely disappointed with their service. wasted so much time and energy because of them. read more

Customer service is horrible, the amount of follow ups I had to send to get things resolved was ridiculous. Also when moving out, they will try to squeeze out as much money from you as possible. Moved out 2 months ago and I have yet to get my key deposit back. The only nice thing I have to say is that of Irene Luna! She was always very prompt, polite and super helpful. The star is really just for her! read more

If you are a tenant in one of their rental condos, don't expect timely service nor communication when submitting a repair request.

Laurie Cellupica was amazing! She helped get us into our dream Condo in our dream area! we appreciated her patience with us and her going the extra mile with all our questions. We would recommend her to anyone looking for an agent, our experience was above and beyond a 10/10! read more

I have 2 condos that I have had no choice but to have Del Rentals manage. I'm pretty surprised that their service has been so poor. Their leasing representatives are unresponsive, they posted the wrong layout when advertising our unit, and they absolutely refused to post on MLS until we pushed. We have had to engage two realtors and advertise our units ourselves. We are paying them to do absolutely nothing. If you have options, I would strongly suggest avoid engaging Del Rentals. They are a nightmare to deal with. read more

Excellent rental management company in Toronto.

Ash assisted me with securing a beautiful 1+1 condo and was so helpful. Very professional and willing to go out of his way to assist in a smooth move in. So appreciative of his assistance. read more

I have 2 condos that Del Rentals manage. I absolutely love their service. Fast communication, prompt responses and excellent legal advice. This is a great property management company. I would recommend them any day. read more

My experience as a landlord with Del Condominium Rentals has been very negative at the beginning of the year. I wanted to find a tenant for my condo. After they took pictures of my condo, it took quite a few days for them to post the pictures online. They also misled me about where the condo listing will be posted, they said it will be advertised everywhere, but they did it only on their website, so the exposure was quite limited. For months they were not able to find me a tenant, and when i terminated the contract with them because of the lockdown, they didn't return the original keys of my condo. Unbelievable. I don't recommend the agency to any landlord. read more

I have been a dell renter for 2 years plus. The cleaners keep the building spotless. The one lovely cleaner, works 7 days a week. The management staff is non productive. They never address the problems in person to the offender of noise, etc. They send out a general posting, placed in the elevators, mail room, which is unacceptable. This method is totally useless. Many suites are funded by off shore money. They place their children in the units, I guess to learn English, and the adults eventually pay off the mortgage. Most of these kids are ok, but ..whew the other ones are uncontrollable. One country only allows 50k out of country per year. I initially sold my house (due to health), then bought a condo in Thorn Hill, did heavy duty renos on both, I initially was planing on moving out in the boonies, but got caught in between of selling and buying, price wise. Dell has these condos everywhere. It seems to be he future, as they are building them downtown, condo apartments. Tridel is either high end or low end. The condos that I have seen, including this one, for renters are low end. The units are all the same, cheap particle board. If they break and they do, glue has to be used, obviously nails don't work. The residence doors lacks door closers which is a fire hazard. I was also advised by a professional that the doors are not fire doors. But, the lobbies are planned (for some) to look very high end, marble and fireplaces. They also have full gyms. In essence it is a fool's game, and some people like this glitz and glamour. The front desk security has changed over a few times......I wonder why!! read more

To start, if it was possible I would give Del Rentals a negative star. Del Rentals has been an absolute nightmare to work with. We were in the process of moving out so we did out due diligence and found tenants to replace us. The potential "new tenants" reached out to Del Rentals on numerous occasions to inquire about taking over the lease. However, they did not respond. They did not pick up any phone calls, they did not respond back to any emails. We left so many voicemails but no one called back. However, they had the nerve to do a credit check on the potential tenants that were supposed to take over the lease. Funny, how they have time to do a credit check but not even reply back to any emails or answer any calls. I DO NOT RECOMMEND ANYONE TO USE DEL RENTALS - you will have a hard time getting a hold of anyone. I come to wonder what they get paid for or if there are any employees at all. read more

I am retired and own two investment condo in Toronto and North York Toronto, I cannot express how fortunate I feel by hiring Delrentals for managing my rental property. The customer service is responsive and very knowledgeable. Good job Del. read more

Del Condominium Rental has truly been a nightmare experience. I caution everyone out there, DO NOT SIGN WITH THEM. Very briefly I will outline what they have done to my elderly parents in the running of their property. My parents rely on the rental income from the one unit I hired Del Condo to manage. After a slew of tentants breaking leases, damaging the unit, and not paying on time, I decided to entrust "professional" to manage the property for my parents. When I reached out to them their rep assured me of the management fee and one month rent as a "start up fee". I, trusting agreed. Long story short, my rep left the company and I was never informed. My condo remained unshown and vacant until I called TWO months later to ask why on earth I hadn't even heard of any offers. They THEN informed my that my rep was gone. It took another 2 weeks to rent the unit. It is now my 5th month since I signed on with these unethical shysters and my elderly, disabled parents have yet to see a penny of rental income. Among the outrageous excuses we have heard: "the tenant has not paid yet" when I spoke to the tenant and they confirmed they had paid with postdated cheques for four months, "we had to deduct for expenses and fees such as cleanings, repairs, insurance etc". We had the unit professionally cleaned ourselves, we had provided proof of insurance for the condo, and we were NEVER consulted about the so called repairs. They simply kept deducting from the rent. These people have no conscience, morals, ethics, or simple professional conduct. They do not respond to emails, calls or any concerns in a timely manner and in fact make sure to stall you till Friday at 5pm so they can avoid returning your message. Specifically, dealing with their "CSM" Giuliana Naccarato proved to be my breaking point due to her laughable approach to conflict resolution and obvious lack of interest to do anything to help. I have already consulted a lawyer, I will expose this company for the scammers and outright thieves they are. I reiterate...no matter how difficult it is to manage your own tenants and properties, NOTHING has compared to the violations I have endured at this companies hands. read more

Heys just announced for you, that I don't recommend to deal with the guys from Dell at Selene building, we deal with them, and the guy called Arsh, lied to us, he did a contract with a unit and he told us that the unit has blinds, and 1 day before moving the owner just came and put colores court aims that doesn't cover our privacy, and also there is no more beautiful at this place, it is the worst deal that I ever had on my life, unfortunately I already paid for it, and now I have to spend money with blinds because the owner just put the cheapest courtains with different collars and we still don't have privacy because you can see the other side and also the front building. So disgusting negotiation, from this guy from Dell, so upset with them and the worst customer service, doesn't give enough support! I really want to regret, because I was moving to be happy and now Iam so upset to living at this new place called "SELENE" please be careful when deal with this kind of people, they just wanna sell and doesn't give good support and now we expect to meet the blinds that he confirmed and now we have the worst courtains as a rainbows. ‍‍‍‍ SO frustrating, And also a lot of repairs to do it, even still a new unit, nobody leaved there before, but there are a lot of issues in that place. ‍‍ read more

I've had nothing but delays and excuses when trying to see units that I'm interested in. Del Rentals On Site Administrators will ONLY show you the units that they are trying to get rid of, not the ones that you actually are interested in. And if you happen to find something that you are interested in, well sorry, you're out of luck: it's too late, it's already taken. Half the time the on-site administrators don't even know what's available, based on their website. I've been told MANY times that the places I'm interested in are already taken, even though they were just posted the day of on their website! If you actually want to be able to rent a place with Del Rentals, be prepared to apply for a unit that you've never actually seen, because that's how fast you have to jump on it. That is, if you can even get information on the unit and the suite number. The administrators pretend like they're trying to be helpful but really they just hold back information. Hope this helps someone not waste their time and be bullshited around. read more

A Warning for Renters..... I have had nothing but frustration and disappointment as a renter with Del Rentals from day one....and I work at their sister company. I have been renting for two years now and I dont even know why I'm still surprised by their lack of care and professionalism. The only clients that have anything positive to say are the investors that hire Del Rentals to keep their suites occupied. Those who rent certainly get the sub-par service. Shortly after moving in I gave a list of areas that needed to be addressed, and to this day there are still things left yet to be handled. They never followed up and I gave up feeling utterly hopeless like my concerns fell on deaf ears. My biggest issue was the poor state of the cleanliness and the fact that the condo was not freshly painted. I spent and entire weekend cleaning the condo myself despite that I was told that Del Rentals would have someone clean before we moved in. And we were told that the condo would get a fresh coat of the standard paint but it was more than obvious it had not been done. After I painted the bedroom and washroom myself I requested that they have painters come in simply to paint the main room which connects through the small kitchen to the door. That was the part that left a bad taste in my mouth because I was shocked to see paint flecks on my TV and electronics, on the couch and even on my dogs food in his food bowl - I asked two nights before the painters were to come if I needed to prep anything or move furniture and I was told that it would all be taken care of. And upon further investigation I noticed they didn't even paint entire walls, they simply covered up spots so there are these reflective spots all over my walls to date. I'm sure there are some clients that are satisfied with Del Rentals service but considering I can walk from my desk to their reception in a minute flat and still get terrible service should be noted. My recommendation is look at all possibilities if you're like me and have to rent. I have friends who rented places listed on Kijiji or went privately who are far happier. read more

A condo in Mississauga has been WITHOUT HOT WATER FOR OVER ONE WEEK; today ALL WATER AND HEAT supply have been TURNED off and we've been advised that it won't be turned on until 2:00am in the middle of WINTER. read more

I have just moved to Toronto and had heard nothing but good things about Del Rentals, and therefore decided to be a tenant with them. Since the day I moved in 1 week ago I have been regretting this decision. The AC in the unit has be broken since the day we moved in. The suite is currently sitting at 33 degrees which is above the legal allowable limit of 26 by Toronto Bylaw. I am frustrated as I have received no assistance. The customer care is absolutely terrible. I would not recommend renting with Del. Renters beware. read more

blamed me for an entrance to underground controlled panel rubber being pried loose. it was loose before and nailed in place. my device malfunctioned and the panel smashed my windshield. i got batteries for device to no avail. management alleged changing batteries and i knew device was repaired. they decided to put a strip of aluminum with rubber and sent a bill for 1,700. they decided to upgrade panel and wanted a bank in human form. read more

I just helped my daughters move in at Avani on the hottest weekend of the summer and their AC was not working and is still not working! Their condo has been sitting between 30 to 33 degrees C, which is very unsafe! Lots of phone calls and emails made and to no avail. They do not seem to be taking this seriously at all. I find it shameful that Del management only responds to positive reviews but no comments or responses to legitimate complaints. Shouldn't all customers be heard and responded to, especially those with valid complaints? They advised that a plumber will be looking at the AC in the unit today, I am hopeful this will be resolved today. read more