I would highly recommend you steer clear of this dealership. The prices they advertise and provide…read morevia quote are incredibly misleading. The vehicle we were interested in was listed with a ~$9300 dealer discount prior to any Ford rebates. When we inquired about the OTD price, the dealer discount was reduced to ~$6800 because we were told a trade-in was required. Nowhere is this caveat listed on their website. We then had them apply a number of Ford rebates that we qualified for. This resulted in the dealer discount reducing to ~$5300. So just like that $4000 in dealer discount disappeared! I have purchased enough vehicles to know the dealer discount is typically fixed and prior to any manufacturer rebates. In this case it appears they are benefiting themselves from the manufacturer rebates. In my personal opinion I would categorize this as fraud, would you?

Traveling to DeSoto State Park in Fort Payne AL, the A/C went out on our F350 super duty. Went to…read moreLanders Mcclarty Ford and met service advisor Melissa (Missy) Beasley and dealership Director Carlos Loya. These team members immediately welcomed us and ask what they could do for us. The reception was friendly and professional. F350 was checked and necessary parts ordered. Parts were received as promised and service completed as scheduled. Simply can't say enough about this team. Thanks so much for a job well done. Highly recommend Landers Mcclarty Ford and these two employees.

Cody helped me and my husband get a Raptor R. We flew in from California to get this beautiful…read morevehicle and it was the smoothest transaction. Customer service was incredible. I highly recommend working with this dealership.

I am usually not the one to complain but I think I should share my experience so maybe you can…read moreavoid the same situation. We purchased an Expedition here August 17,2024 everything was great until we noticed a coolant leak. I call get an appointment to drop it off and have it fixed. (Appointment was on Monday 10/21) Monday at 10:48 am they called and told me it had a bad heater hose and it was not covered under warranty so it was going to cost $575 to fix. They said if the hose wasn't in stock would it be ok to stay overnight. I said yes under the impression it would probably be Tuesday when it was fixed. Tuesday I didn't get a call. Wednesday I didn't get a call. Thursday morning I decided to call. They told me they didn't know if the part was there or if the vehicle was fixed or anything but they would call me back. I had still not heard anything at 4 so I called and was told it wouldn't be done that day. I was told they would need an hour and a half Friday morning to finish. I call at 4 Friday evening and was told it was on the rack being worked on and it would be done by 5. I had left work early to get it as I had plans that evening and couldn't wait until 5 to pick it up. Only after expressing my frustration and asking to speak with the manager was anything done. The only positive thing that came from this was them waiving the bill after my vehicle sitting for almost a week for a job that should take an hour and a half. I am not bashing--I am only sharing my experience so maybe someone else can avoid what we have been through. As for me and my family we will not be back.

I had a great experience with the service center. Donahoo did not sell me the Blazer, but when I…read morecalled to ask for maintenance, they penciled me in no questions asked. On the day of my appointment, they took my car in immediately for service. They told me it would take about an hour and a half and they completed timely. When I went out to pick up my car, they had run it through the wash for me which I thought was super awesome! My service rep had a smile on his face and was super kind. So, I highly recommend Donahoo for service needs.

I booked a service appointment online.. the day of the appointment they called me and said don't…read morecome because their online booking doesn't "catch up on the computer".. some weird excuse.. what's the point of even having booking availability online if it doesn't work at all.. don't book service online because it doesn't work.. better yet, don't go here at all.. They just lost a customer for service and I was in the market to buy a new 70 thousand truck in the next year.. bye bye