Ava at the MedSpa is fantastic! I'm so glad I found this place. Ava is extremely knowledgeable about anatomy, products, and placement. She's also very honest and does try to sell you anything. She listens to your concerns and suggests options with no pressure. And they offer a membership with really good pricing. Highly recommended Ava! read more

i def recommend deka lash if you need extensions ! they did so good compared to other places i've been & are very understanding ,they where quick as well !! read more

Deka Lash - lashes in question - Eyelash Service Near Me - McMurray, Pennsylvania

This was my first time doing a lash lift/tint. I got to Deka 10 minutes early and was checked in by three different people, separately, and told that Meghan would be with me shortly. My appointment started 15 minutes late because she was doing an employee's lashes. After she had me taped and started, she told me that I probably wasn't a good candidate for a lift, due to having shorter lashes, but she'd do her best. At one point, I reached up to my face because it was itchy and she said that the right side was sliding down, which probably explains why both eyes have completely different curls in my lashes. While I was getting the tint, I overheard two other employees complaining about a woman who had come back, just then, for a redo. It's very rude to complain about a customer in front of another one. Lastly, I wasn't told of the care, after the treatment, until I asked. I'm terribly disappointed in the lack of professionalism and will not be back, nor recommend this salon to anyone else. read more

I got my lashes done and not even a week later they were already falling out I asked for hybrid lashes and they were all fans they were very short and very thick not my cup of tea would not recommend to anyone especially beginners in the last game please do not come here to get your lashes done I wished I would have been warned I'm extremely disappointed read more

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DO NOT WASTE YOUR TIME AND/OR MONEY!! -Received a full set on Monday 11/15th, waited 48hours before using water and by Wednesday, 80%of lashes fell out of left eye. -Called the first number fir the West Bloomfield location, calls are responded with Text -Requested the complimentary Redo, only appointment time available was Saturday at 4:30, which was iffy for me since I had a prior commitment for that day. -Requested an alternative or an accommodation, company unwilling to do so, for a new client. -BOTTOM LINE, I'm out hundreds, walking around with one full eye and one bare eye!!! AVOID, AVOID, AVOID, AVOID!! I gave one star because the lash person was very friendly. read more

My daughter got her lashes done (lift and tint) and $100 late they look like nothing was done. When she uses an eyelash curler- they look more lifted than what they did. Such a scam read more

I am a travel nurse and in January 2021 was assigned to head to California for work. During check out I informed the associate that I was going to be traveling and that I needed to cancel my service. Today I looked over my last few transactions and noticed that Deka Lash was still charging me so I called customer service to inform them of the mistake. I spoke to Sarah who very rudely told me there was nothing that she could do and that had I looked at my account sooner it wouldn't have gone on for this long. The most recent charge was yesterday and she wasn't even willing to reverse that one. Anyone who is a travel nurse currently during this time knows the physical and emotional strain being put on us. Especially in a different timezone. I work 12 to 16 hour days in ICU's around the country and for me to explain that and for her to say it isn't her problem was extremely unprofessional, inconsiderate and uncalled for. She also very rudely mentioned to me that it was impossible for the tech not to have mentioned it and that clearly I wasn't listening to my lash tech. I reached out to my lash tech who told me that she forgot but no longer works there so there isn't anything she could do besides apologize. I asked to speak with someone over Sarah she said there wasn't anyone over her. It seems like I good idea but for the terrible treatment you get it's not worth it. read more

I wish I could give negative stars also! I understand the reason that if you are more then 10 minutes late they cancel you (I agree with this!) HOWEVER, why can they be more the 20 minutes late getting to you and no one says a word?? My time is just as important! It has happened now 3 times. This is the only location this has happened to me. Shame on me for going back there. read more

First I want to say I do not normally write these types of reviews...however my service was so bad and so painful that I feel I must so that no one else has to go through what I did. I had a lash lift/tint with Shannon-she was overall very pleasant but I quickly realized I was in trouble when she had nothing in her station to actually do the lash lift/tint...she has to keep asking her co-worker for product and at one point she walked away for at least 5 mins with one eye started. When the service was done she attempted to give me a lash back but that obviously did not work...when I opened my eyes I was in so much pain from the burning I really thought she might have done permanent damage to my eyes. She then did another lash bath that using much more of the saline(she should have done that first) and my eyes started to calm down. When I got home I looked at my lashes up close and was horrified. One of them had lashes that obviously did not lift at all the other one looked so messy and so uneven I really could not believe that I had just spent over $100 dollars on this service. I have been a loyal deka-lash customer for many years-unfortunately I am not sure I will be returning. read more

Wish I could give negative stars! Worst place I've ever even heard of, let alone been to. They took my money, but refused to do my lashes! Tina kept lying and lying to get out of doing my lashes. Quite the scam, getting people's credit card to charge it, while refusing to do anything! Made me drive an hour, telling me they were going to do it, even up until I walked around the area trying to find the shop, she was asking if I was still coming!!! I walked in, she said she was going to do it, but her boyfriend must have called, because suddenly she decided she didn't want to do it, and said the lights were going to automatically turn off. LIAR!! read more

I had my first experience at Deka Lash yesterday with my mother in law. The shop was very clean, modern looking, and the staff was very friendly. I came in with a groupon, and was treated no differently than if I had paid full price. My experience in the past with groupon was the staff always appears bothered, but at Deka Lash this was npt the case. They have comfy beds for you to lay on during the application, and soft blankets if needed. Danielle did my lashes and was the perfect technician. She let me sleep and didn't appear to be bothered by the fact that I kept drifting off to sleep( and I'm postive I snored..oops!).My eyelashes came out gorgeous, exactly what I wanted. My mother in law also got hers done in a completely different style, and they turned out beautiful as well. I was concerned I would feel them, since my eyes are very sensitive, but I can feel no difference at all. I'm so impressed and went ahead and prebooked a fill. I recommend this location, and Danielle, if you're considering getting lashes! Totally worth it! read more

I will admit the day I got them done both times looked amazing. So when you spend over 100$ with tip, you are very careful to follow the directions of taking care of your lashes. By the 2nd day not even 24 hours later at least 3 lash sections on each eye had fallen off. Day 3 even more where it just looked uneven and funny. I wasnt sure if that was normal, so switched it up to an independent lash artist. I'm on day 5 and not 1 lash section to my knowledge has fallen off. She told me it sounds like the glue they use is super cheap. No customer should have to pay over 100$ for their lashes to only last and look good on the 1st day. read more

I can not recommend Deka Lash at all! I have not been charged again for second month of which I will not use. I called and cancelled the beginning of May and they charged me again today. I was told that I could cancel anytime and took them at their word. Then when I went to cancel, could not cancel in the store and was given a card to call a number. When I finally got through I was told it was a thirty day notice to cancel. I was absolutely amazed and then upset. They are truly taking advantage of people and their is nothing to be done. The lashes do not last and the employees are not friendly. This has been a costly mistake, please save your money. I should of listened to other people and did not, now I regret it! read more

Beware!!!!! Charge you for second appointment that they set up without your knowledge. If you have to go use cash!!! Don't give them your credit card!!!!! read more

I started going to Deka Lash fairly recently and it has been nothing short of awesome. I purchased a Groupon for a full set. It was my first time so I was skeptical but hopeful. I was shocked when I saw the amazing work Danielle did! She was extremely efficient and very friendly. It's so nice to wake up for work and skip putting makeup on. I have already been back once for a refill and she did a fantastic job with that as well. I have an appointment to see her next week and I can't wait. I cannot say enough amazing things about Deka Lash and Danielle in particular. read more

Deka Lash - Before and after. Danielle, you are amazing! - Eyelash Service Near Me - McMurray, Pennsylvania

STAY AWAY.. I paid 59.95 thru a Facebook special for true express lashes. I also paid 5.00 more for a master artist. This master artist used so much glue I had a film over the inside of my eyes. They were red for 3 days. When you call the salon you get a recordi g and then automatic texts from people NOT working at the location. I was told this is normal and to deal with the redness and burning. I had scheduled my next appointment with my lash artist in the Salon. They require a credit card to do this. In 3 weeks. I ended up testing positive for Covid. I called 4 days ahead of time to cancel my appt. If you don't cancel they charge the refill amount to your card, for the lashes I wanted it would have been 110.00. Upon multiple texts and request to have this along call me no one ever did and the people texting me told me that they could not locate my appointment even after I specifically said that I had made 1 with my lash artist. I eventually ended up calling my bank and canceling my credit card so I would not be charged. Upon going to a single single proprietor eyelash studio I was shown that my eyelashes were breaking because of the poor application and the excessive amount of glue used add decalash. Save yourself the money and headache. Go somewhere that's not a chain. read more

This place is not what they say they are, my lashes that i got done in the pass was lasting six weeks with only a few missing. started coming to deka and my lashes are damage and falling out on the second day they also told me that i needed to buy lash serum and not to come back do to the damage and lose of lashes. well i trusted this place now i am very disappointed with work that they perform. the lashes are cheep and the glue they are using do not measure up to its advertising. read more

Went to get lashes for an event , many things were not right ... 1) I shoudnt have trusted the lash persons advice... i was told clusters would be better than classic and having no experience in this i agreed 2) after the whole thing was done my eyes were stuck together and it was pretty painful to separate them 3) Once it was done abs my eyes were open again, the lashes were too long so i had to cut them Myself because the lash person didn't feel comfortable doing it 4) after going home i realized multiple of my lashes were stuck together..... i had to use all sorts of remove it yourself treatment to try and remove these and i couldn't 5) ended up cutting my lashes At the end because the lashes near the edge of my eye were all stuck together and were incredibly painful... 6) finally was able to find time to go get them removed and that process was also not done correctly and i still have some lashes left and i was charged for thag service as well .... Terrible experience, i would not recommend. I would suggest do your research and go to a boutique with experienced lash experts. My lashes are now sparse and due to this experience i will Probably never get lashes again. read more

This was my very first experience getting fake lashes and I must say it will be my last. The studio is very modern looking, nice and clean. That is where my good experience ends. The lady doing my lashes was kind, which in my opinion goes a very long way with customers, but she would soon be overshadowed by our neighbors.The neighboring esthetician and her client spent over an hour talking about their complicated relationships, the way they spoke about other people was disgusting and flat out disturbing. I thought I was going in for some pleasant "down time" and unfortunately all I got was a look into the lives of these two incredibly talkative women. Ive had the lashes on for two weeks now, and I'm pretty sure there are only a smattering of lashes left. The upkeep on them, while simple, wasn't very realistic for me. I noticed that A LOT of my makeup and cleansers have oil in them, which is a big no no for lashes. Another issue I had was my lashes kept getting tangled, especially in the AM. I sleep on my belly, so this really did a number on my lashes overnight. By around day four they were a hot mess. I even had to pull some out! The idea of lashes is wonderful, but in practice.. not for me. read more

I was a new client location from Ohio to the McMurray location. I loved the way they looked when I left the salon. 12 hours later about half were gone. They were fine if you were going for the natural look, but I paid for the very expensive mega volume. They don't repond by phone, so I had to explain by text and send a pic. After receiving the pics they said they looked fine to them and offered for me to come in. Why bother when they already think their fine... read more

The first time I went my experience was excellent, the girl doing my lashes and I talked the whole time and she did an amazing job. Just earlier today I went and got them done with a different girl who spoke maybe one or two sentences to me that weren't about my eyelashes, and they turned out very bad. I was supposed to get a lift and tint, and my eyelashes look the exact same as when I first got there. read more

Deka Lash - My great experience results - Eyelash Service Near Me - McMurray, Pennsylvania

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I have been coming here now twice a week since March. But I had been a client of theirs for years since it was called Lash Studio. My technician is Caitlin. She's very good. She's knowledgeable and does a fantastic and thorough job. My lashes always look perfect when I leave. I give her 5 stars but I have to give 4 stars to their computer and on line booking program. They do have glitches from time to time. For instance, once I had to cancel my appointment and it was well before the 24 hour period when they charge for a cancellation. It was days before. They always email with a cancellation notice. But I never saved them before. That visit I was charged for a no show even though I did cancel my appointment. I told my technician what had happened but despite that, I was still charged for no fault of my own. Plus I have always been a loyal and faithful client. I have never not shown up for one of my appointments. From now on when I cancel any appointment, I keep the email as proof that I did cancel it. I will no longer book with her. That's when I started going to Caitlin. I highly recommend her. read more

Deka Lash - Waiting area - Eyelash Service Near Me - McMurray, Pennsylvania

Gave one star as zero is not an option. I paid $130 for a refill with mega volume. The lashes on one eye were thinner and shorter than the other eye. By the next morning they were literally falling off in chunks and what remainEd on my eyes was clumps of black clue. Called to ask for a refund and they told me I had to do what they call a redo. They put me with the same lash technician which was quite awkward considering I was complaining about the first time. I was informed by customer service that if I wasn't happy after the redo that I could be issued a refund. The redo took 20 minutes and I've never gone for a refill that takes less than an hour. I had the same issues the next day with them falling out. I called back to get the refund and three different customer service representatives informed me they wouldn't do that. Nicole, a condescending and horribly rude girl, I talked to told me, when I asked her exactly what mega volume was she said it's volume that's mega in a smart ass tone. Incredibly rude and disrespectful. Horrible horrible service and the most expensive place I've been. And I reiterate, Nicole at their customer service is incredibly rude, condescending and unprofessional. read more

I really like the lady who did my lashes I forgot her name, the studio was very clean and quiet. I got the Truexpress full set Done i Really liked how it only took a little over an hour. I like how they turned out as well they looked good. But my left Eye has all almost completely have falllen out and it has only been 10 days. This is my third time getting lashes first time at Dekalash. I will not be returning This has never happened to me. They have Lasted me the full 3 weeks The last 2 times so I'm. It sure why they have fell Out so soon this time. read more

Terrible. I sent two emails to see if they would fix their mistakes, and they ignored me. The first time I went in a month and a half ago, Morgan glued my eye shut. I thought I was allergic to the lashes because they ITCHED for weeks. Even when I used the $25 dollar foam they offered. The second time (I had a Groupon) I figured I'd try again with a different person. Well Jeniffer gave me hardly any lashes, it looks like I have mascara on. Why did I pay $80+ dollars to look like I'm just wearing mascara? They were nice. But terrible service. And horrible business management. Fuck ya'll. I tried giving you the benefit of the doubt. read more

Great service! Booked a last minute appointment with Lynelle and she was great! Lashes look just as I asked

I got lash extensions for the first time ever here a few weeks ago. I'm not sure if my service was not up to par because I used a groupon, but I was not happy. The tech was nice and the salon looked clean. However, a few minutes after sitting down, the eye lash glue was burning my eyes, I'm not sure if they used expired glue or what. The texh just sprayed a little water on me which made it worse! The eyelashes looked good the first few hours after, but started coming out the same day. A week later and basically all of the lashes were off. My eyes burned every single day. I got them removed the next week and my natural lashes are so damaged from this shabby job done on them. read more

I decided to get The True Express Lash Extensions back in July as I was going to Nashville on a Bachelorette and wanted to wear minimal make up. I then fell in love with my lashes and ended up getting a membership! The past few months I have been seeing Elizabeth as my artist in Hoboken for months and she is fantastic. She is efficient, knowledgeable, and friendly. I would definitely recommend going to Deka Lash in Hoboken. read more

A+ . Love my lashes. Rutvi and Taylor are awesome! Thank you so much ladies! If your looking to have your lashes done I would definitely recommend Deka Lash in Anaheim Hills. read more

Hidden fees and inconspicuous membership rules really tarnished my experience of 3-4 years here, despite being an early patron to the business. Extremely disappointed and plan to support small local businesses instead of this money hungry chain. read more

I have been getting my eyelashes down for about a year now with Demi. She is absolutely fabulous. Not only does she do a great job, she is very professional and personable. I would highly recommend this location and the staff that work there. read more

I would give them zero stars If it was an option I went to a Deka Lash in Monroeville to have a fill done on my lashes I've been getting lashes for a while now and never have had any issues like I did a Deka Lash the girl Lex First try to tell me my lash line was infected which was not the case I've been seeing a dermatologist and have not had any issues with my Lash fills anywhere else So she proceeded to ask me did I want to remove the lashes or get the fill that I scheduled I told her to get ahead and do the fill So she does the fill and I literally Was done in 15 minutes I know for a fact I fill takes an hour and at the end she tells me I did what I could so I leave it and look in the mirror and I look the same as when I walked in I was disgusted that she had just taken $135 from me and did nothing so I called customer service the next day they contact the salon then call me back and tell me there's nothing they can do because the salon said that they told me there was buildup on my lashes and that she would do what she could if I still wanted the fill which is a total lie she never said once that she wouldn't be able to give me what I paid for believe the reviews and the F business bureau rating because this company is absolutely ridiculous and will take your money and not give u the service that u paid for do not waste your time or money with the company u will absolutely regret it! read more

absolutely love the service, amazing ladies. great results and get just what I asked for, always enjoy stopping by.

All three times I've gone to Deka in Washington, PA, they have glued my eyes shut. Horrible experience. I've went to multiple stylists and the issue still happens. Last time, my eyes hurt so bad after leaving and they were very red and not so attractive. I even woke up the next morning with red eyes. Very disappointed read more

I'm very DISAPPOINTED!! The first day I step foot in this place I over heard a client very upset about an over charge dekalash had charged but I didn't want to believe so I got my lashes done an got my membership. After a couple of months I had to cancel my membership due to me moving out of state so I had credit from months back cause I had covid an they stated in an email that my credits would be available till March. I went in today (February 20) to get my lashes done me thinking I still have credit till March since both my account and email state i do and when I get home they charged my card without my consent or a warning that I "no longer" have a credit, not a word till I called an complained for nothing cause they will not return the money the took. They are super unprofessional for not letting the client know before charging instead they keep giving appointments and keep charging your card without consent. They are thefts be aware!!! Because they sure don't tell you anything just so they can keep charging!!!!! read more

After five years as a client, I have cancelled my membership at Deka Lash, McMurray. (It is important to indicate the exact salon as Deka Lash is now a franchise and I am confident other salons are far better managed.) This cancellation follows a call to the corporate office to complain about technicians not cleansing their hands before applying lashes. I witnessed techs using the desktop iPad to register or complete a client transaction and immediately go and begin applying lashes. My former lash artist, Bonnie, was extremely professional and meticulous. Once she resigned, I bounced from one tech to another in search of a "professional." After a few months of asking the tech to cleanse her hands and having appointments switched without notice, I have given up. One would think that upon filing a complaint with customer service followed by cancelling my subscription, I would hear from the owner. Not the case!! read more

I have had lash extensions in the past and am very familiar with the recommended care instructions (which I follow to the letter) The same day they were applied I began losing lashes. Not the 1 or 2 as expected but A LOT. I got them on Tuesday and by Thursday I had such few left that I pulled them off because it looked ridiculous. The person who applied them was friendly but extremely distracted. Also, I came from work and my eye area was not cleaned...perhaps that is why the glue did not adhere?This service was not worth my time and most definitely not worth my money. read more

I can't say enough nice things about the people or the Deka Lash salon. They are wonderful and the salon is lovely. This was my first experience with eyelash extensions and will probably be the last. I specifically asked if my real eyelashes would fall out I was told just the normal shedding. That was not the case. They fell out in less than 2-weeks both the extensions and my real lashes. I followed the instructions as best as I could. I do workout and run so that may have caused them to fall out. Some of the things I was not told prior to my appointment which would have been helpful to know beforehand. No bathing or showering, no wearing makeup of any kind for 24-hours. No cleansers or body products that contain oil. I had to go to work the next day had I known I would have made a weekend appointment. I also didn't notice that big of a difference in my own lashes and the extensions. read more

I have been going here for several years it is an excellent place always clean the customer service person Alexa is always helpful there are several great technicians there including kim and Dana and I would recommend going for eyelashes read more

My friend and I each purchased Groupon from here from the recommendation of a friend whose lashes are spectacular. Wow!! What a great job! Our lashes turned our beautiful! Can't wait to see how long they last! Everyone in the shop was so professional and friendly read more