I am extremely disappointed with my experience…read more
I booked a digital perm after a consultation where I specifically requested very loose curls. I paid approximately CAD 400 (inc tips) for the service and followed all of the aftercare instructions, including waiting 48 hours before washing.
Unfortunately, after my first wash and once my hair was completely dry, the result was largely straight with significant frizz and very little visible curl. It did not resemble the result I had discussed during my consultation or what I would reasonably expect from a professional digital perm.
I returned to the salon to give them the opportunity to assess my hair in person. During the assessment, they dampened my hair and pointed out that a curl pattern was visible when the hair was wet, particularly at the back, and concluded that the perm had been successful. However, my concern was never how my hair looked while wet--it was how it looked once dry, which is how I have to wear it every day. The front of my hair had little to no visible curl when wet, and once dry the overall result remained mostly straight and frizzy.
The salon acknowledged in writing that the final dry result did not fully meet my expectations, but maintained that the chemical process had technically worked and therefore refused to consider it a failed service. Their final offer was a 30% goodwill refund, which I did not feel fairly reflected the outcome.
I appreciate that they took the time to see me again and assess my hair. However, I am disappointed that the focus was on whether the chemical process technically "took" rather than whether the service actually delivered the result that was discussed and paid for.
I am sharing my experience so that future clients understand that, if the final result does not match what was agreed upon, the salon may still consider the service successful if the hair shows a curl pattern while wet.
