I have been bringing my children here for over 15 years. I was mailed a letter dismissing us from…read morethe practice. My son was in the middle of having a number of cavities cared for and had one appointment left in the series. They said we missed an appointment that I called 48 hours in advance and moved due to a camp conflict and they told me I did not do that. Years of working with this practice and just dismissed and accused of lying. It is a shame because the dentist is great with kids but the office staff is rude and dismissive.

Warning: Don't Let Your Kids Suffer Like Mine Did!…read more I have been taking my kids to Charm Dentistry in Blue Bell since 2023, but my experience has been extremely disappointing and frustrating. Every time I called the front office, I encountered rude and unprofessional staff. My daughter experienced persistent temporomandibular joint (TMJ) discomfort and jaw pain for nearly two years. Despite follow-up visits, X-rays, and consultations, the dentist dismissed my concerns, advising us to "keep an eye on her." We saw an oral surgeon who ridiculed my worries, laughing and asserting that this was not their scope of practice. The dentist at Charm Dentistry simply attributed her symptoms to normal growth and development, which was completely inaccurate. Despite maintaining regular recall appointments, performing intraoral exams, and taking radiographs over the years, they suddenly stated that my daughter needed orthodontic treatment--specifically braces--without any prior mention or recommendation. The in-house orthodontist suggested that it might be too late for braces since her permanent dentition had not fully erupted, and they proposed extracting multiple (6 to be exact) primary teeth and charging me for clear radiographs that they already possessed--an obvious attempt at overcharging and unnecessary procedures. Deciding to seek a second opinion, I consulted an orthodontist who confirmed that she should have been evaluated for interceptive orthodontics as early as age seven. He explained that the orthodontic window of opportunity had been missed, leading to more complex and prolonged treatment down the line, which could have been avoided. When I called to schedule the extraction, per my second orthodontist, "Abby," she naively claimed not to have received my messages and was incredibly dismissive and disrespectful. When I asked to speak with the office manager or owner, she said no one was available. Despite confirming that the orthodontist had emailed paperwork directly to the office, they denied receiving any documents, which is both unprofessional and concerning. The entire ordeal was draining and unacceptable. I am extremely disappointed with the lack of professionalism, patient-centered care, and transparency from this practice. I know my rights and will be sharing my negative experience with others to prevent them from going through the same ordeal. I strongly advise against bringing your children to this office to avoid unnecessary suffering and mismanagement. If there were a minus 20, I would definitely put that.

Best medical front staff ever! Patient, courteous, respectful. This office & staff are such a…read morepleasure!! And Dr. Angel is the best. We are so glad we found her.

Dr Dobbins is my primary dentist and has been absolutely amazing. I needed a lot of work and…read moreeverything was completed to my utmost satisfaction. He took great care to make sure all work done was perfect, everything fit perfectly and my "smile" is the best it has ever been. I have always been apprehensive about going to the dentist, but not here. They always make sure you are comfortable. The technicians are very professional and explain the procedure being performed. The clerical staff and finance staff are ready with any help you may need with insurance, appointments, etc. They are all extremely efficient. Appointments are always on time. I love this place. I have found my dentist for life.

I would definitely recommend Dr. Smith. who has been taking care of all my dental needs for over 20…read moreyears. Her work is outstanding and she alters the treatment provided according to the needs and situations of her patients. For example she considers both long term solutions and short term ones by giving the patient all the necessary information on the options and respects their decisions while providing them with expert care.

Dr Smith is absolutely amazing, she gives top notch care and was able to fix a capped tooth that…read morehad broken off at the gum line which saved me from additional procedures that I didn't even want to entertain. Her work is exemplary and I recommend her to everyone without reservation at all.

Dr. Allison Rose is, in a word, magical!…read more We were referred to her by a friend, after we had a bad experience with our family dentist, who had been unsuccessful doing fillings for my 7yo... Dr. Ali met with us for an initial consult, patiently answered all questions, made some recommendations, and actually took the time to review the prior dentist's x-rays with me. She has a pleasant demeanor and good sense of humor, and she seems to make all the kids feel comfortable. We returned shortly after for the actual visit. My daughter has anxiety and started crying as soon as they called her back. But whatever she said or did worked like a charm, my daughter was in and out, and she said she actually enjoyed her visit. Imagine that! We will definitely be back, and will be sending our other daughter to her as well. She gives out some pretty sweet prizes, too! The office's receptionist is also extremely nice and helpful -- felt warmly welcomed and not rushed. As a bonus, the office shares the space with an orthodontic practice (on the other half of the suite), which we will be using soon -- and scheduling our first consult for that couldn't have been easier, as they were able to immediately share our file (with my consent, of course). Thankful to have found this practice!

SUPER SHADY BUSINESS PRACTICES! Avoid at all costs! I don't know where to begin. Dr Allison and her…read morestaff have always been friendly, until I had an issue. Then they become cold and short. They make you pay upfront before they bill your insurance. If you overpay, which you probably will, good luck getting your money back. They accept your insurance and say you are in-network, but then find out you are out of network. They only do composite fillings. They DO NOT do amalgam. Most insurance companies will not cover composite. My son had a filling done in a molar in August of 2022. By Christmas, that filling fell out. He had it replaced on January 4th, 2023. THEY SAID THEY WOULD NOT BILL MY INSURANCE. They billed my insurance for an "exam", even though they re-filled the tooth. Technically they couldn't bill for the filling because of the short amount of time it lasted, but their shady business practices needed money somehow. So they pulled one over on me, hoping I wouldn't notice. My insurance company has been notified of this fraudulent claim. Then 3 WEEKS after that filling, it fell out AGAIN. She blames my son for grinding at night. He's now had it filled a third time. He's petrified of the dentist because of this. He was afraid to tell me when it fell out again because he doesn't want to go back. We are switching providers, but when this filling falls out AGAIN, which I'm guessing sure it will, I will have to pay out of pocket once again for a simple filling that should have been done correctly the first time. This filling cost me almost $300 out of pocket the first time and I have good insurance! That is $300 I should get back because of their terrible quality. They are shady, money hungry, and their service is poor quality. There is no reason why a simple filling in a 5 year old child, if done correctly, would last 3 months and then only 3 weeks. Miss Tammie is the ONLY good thing I can say about this office. She is kind and caring.

I have used this location for years. I do want to point out that the experience greatly depends on…read morethe provider. We have seen Drs. Alex and Scott for years and they are an absolute JOY to work with. I took my daughter for a cleaning today and saw Dr Jenny. This was my first experience with her and the experience was terrible. She was borderline rude and clearly is the type of person that is argumentative as she has to have the last word. I have never had a dentist come in on a power trip before and would advise to ALWAYS ask for Drs Alex or Scott. I know she was filling in today, but wow I would rather wait longer for a kind and respectful provider then ever see her again.

My child was seen the same day I called in her minor emergency to the Jenkintown office. She was…read moretaken straight to the back. The problem was identified and resolved. Great service. Her mouth feels so much better.

From the moment you walk in the door to the moment you leave staff is extremely friendly and…read morehelpful. The Ambler office which is the only office I've been to is very clean, they have a small area that is like an arcade for children, they also have a coffee machine for parents which is an extra perk for early morning appointments. After your child's appointment the consultation with the dentist is always very informational and they will take all the time needed to answer any questions or concerns you may have. Also a great place if your child fears getting braces. And an extra extra plus is they do have a pediatric dentist in the same building directly across the hall so it's a one stop shop.

I was so impressed with this place. I have a17 year old foster daughter so it's important to use…read moreher health insurance. The doctor was so helpful, talked me through everything and was very nice. Gave me referrals for other work and copies of her xrays. I'm hoping the issuance works here because I really would like to use this office.

Every staff member had a large welcoming smile. Very short…read morewait times. Interactive games to keep patients busy during the short wait times. Care for all - Special Needs and Typical.

My daughter loves them. Their staff was very professional and definitely kids friendly. They work…read morewith the kids to make them as comfortable as possible. My daughter always get stickers from them and a goody bag with toothbrush, travel size toothpaste, and this time with a 2 mins sand timer to encourage her to remember to brush your teeth for 2mins. Love the dentist that works with her for sure. Very polite and nice and thorough with answering any questions or concerns you may have. Never regret choosing them so far. And my daughter has been seen by them for over 2yrs for routine check ups; started at around 2.5yo.

Extremely disappointed with the lack of communication here. We waited for 40 minutes past my…read moredaughter's appointment time without a single update. When she was finally seen, the nurse provided no explanation for the delay and didn't apologize. our time is valuable, and we expected better patient care and professional courtesy

This used to be a decent dental place. Recently a new management company has taken over and it has…read morenot been good. They had issues confirming my insurance(which hasn't changed in 3 years) and texted me a bill for $200 for a cleaning a very brief exam by the dentist. I had to call, be put on hold and then ask if my insurance was actually billed. I didn't get an answer but was told I could ignore the ridiculous bill that was texted to me. If this continues, I'm going to look for a new dentist.