Trash he really messed up my downstairs floors. Garage floors was supposed to be smooth and polished they cracked up next day. Installed floors he did not know how to cut quater round wood filler everywhere his team walked out on him with the job unfinished. He had no idea what he was doing floor falling apart. I swear he needs to be sued for this BS. I tried to work with him but after all the correction I have to make. Don't let him in your house read more

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Unreliable business. Did not show up to my scheduled appointment twice. I moved things around to make the times work but they couldn't even show up read more

Merari (owner) was very responsive with quoting, scheduling, and then detailing our car via mobile service. We had just completed a long road trip and the car was in need of more TLC than I was willing to provide - inside and out. It looks great today after the service so I would recommend Definitive for auto detailing and gladly use them again. Thanks for the great work! read more

Beware. Not professional. Left job unfinished. I think he bit off more then he can chew!

Extremely professional and is a man of his word. I was very pleased with the service he provided - releveling my driveway.

After driving 2000 miles from Phoenix to Charlotte with two cats, a dog, a bird, a bearded dragon, and a trunk full of stuff, my SUV was filthy. I was able to get these guys to detail my car on fairly short notice and I'm very happy with how it turned out. My car looked practically new. I will definitely use their services again. read more

I had a confirmed appt scheduled for Sunday and no one showed up or bothered to call. I would have given this zero stars but not an option. Completely unprofessional and not exemplary customer service. read more

Very pleased with the work done by this business. They are very easy to work with and their work is high quality. I will definitely rebook them in the future. My porch looks great. read more

I messaged a bunch of other retailers and he's the only one who messaged me back almost instantly and with a fair price and immediate scheduling. VERY VERY quality service and a very nice young man. I would highly recommend his service to anyone who need mobile or home detailing, as he did my Tesla (which was in bad shape) and had it looking almost brand new again. Thanks!! read more

I had the detailing done at my home. Very polite young man and very meticulous. Great job and would definitely recommend.

I can't rate the quality of the work because they never showed for an estimate. I had one scheduled and waited an hour to call them. The person who answered the phone said they were busy. I explained I understood getting busy but not communicating is not acceptable. A simple phone call to me would have made all the difference. But just blowing me off does not work. I then explained the rest of the day for me was booked but said I would be available over the next hour, which would have been between noon and 1. He said ok, I can have someone there at 4:30. So if you are willing to work with a contractor who doesn't keep appointments and doesn't know how to communicate I guess you could give them a call. But for me there are way to many landscape contractors in Charlotte for me to take the chance. read more

Quick response, decent price range for full detail services. Perhaps I missed the memo, but I thought this was a mobile detailing service that would come to me. While I did receive a quick response with a quote range and follow-up to confirm whether cash or card was accepted, no one called beforehand or showed up at the agreed upon scheduled time to perform the service. I was extremely disappointed and will have to look elsewhere for a detail. I had high hopes for this vendor but should have suspected that things wouldn't pan out when I did not receive a confirmation e-mail that they were coming the day before the appointment. I would have understood if something came up and the party couldn't make it, but the professional thing to do would be call the customer or at the very least send a message. There are too many ways to communicate and this should not have happened. 9/8/20 - I was contacted by the owner in writing as well as by phone pursuant to post. Unfortunately, it was communicated that there was an emergency that occurred soon before my job, which prohibited the work being done on my vehicle. The owner was very polite, gracious and wanted to see if I got the help I needed. He took the time to fully explain what happened. I am big on customer service whether the vendor is small or large. Service is extremely important, especially during challenging times such as now where resources are not as readily available as they were in the past. I appreciate the follow/up correspondence, although I ended up locating another vendor earlier yesterday evening. As luck would have it, I was rear-ended on the route while trying to get to the other vendor - which is a whole different story! I am glad the owner reached out to me and it made a difference. I wish much success for this business. If the photos posted are any indication of the quality of work, the future is promising. My review is based on the initial and post communication; however, I did not receive services. read more

Great mobile detailing business. He was very prompt with responses, professional, and covered every inch of my interior. Very friendly and arrived with a mask on, as he is taking Covid precautions into consideration for everyone. Good price for the quality work he puts in. Will definitely use again. read more

I had confirmed an appointment with the guy, who had been very responsive and keen to make one. On the day of, I had a window between 4-6. I heard nothing. I called him after 6 and he said he was stuck at another appointment. Unreliable and unprofessional. read more

Although he got stuck in my yard he was an amazing sport about it. He also cleaned my vehicle soooooooo good.

Loved that he showed up in a mask as another person noted in a review. He was running late and let me know his ETA and stayed in touch. Very satisfied with his quick response to my price quote or estimate as well via Yelp!. Very reasonable price and plan to hire him for home detailing too. Excellent job on the car and when I noticed something missed, he immediately addressed it without question. read more

Arrived in mask, completely professional & I also appreciate that they arrived early. would definitely recommend to friends/Family

They never showed up in the scheduled day. I kept reaching out and they said they were coming and never showed. Then I was told they would come the next day and still did not show. I hired someone else. This company did not value my time or business and i would NOT recommend them read more

On time. Very professional and cost effective. I recommend this company. It's hard to find good people lately. I appreciate his dedication to the job. Thank you again. read more