Rude owner.... Beware. He did an estimate on 4/13/26 at 6 pm. he sent me a quote at 7:24 pm which…read moreI did not review. He then sent me a nasty text at 8:30 am on 4/14/26. See the photo inserted below. He owns Same Day Garage Door Installers and Ohio Garage Door Guru Good Luck to your business.

James helped me out on a snowy Sunday. Minor issue with garage door. Fixed in 10 minutes. He wasn't…read moreeven going to charge me. I would not let him leave until I gave him some cash. His time is money and I appreciate that the issue has been resolved. Thanks James!

Our garage door twisted in rails on saturday of memorial day weekend so had to wait until Tuesday…read moreto find anyone open to fix door and when I called they said at first that they wouldn't be able to get to us until wednesday, which I totally understood. I eplained that I work third shift and am asleep all day and they asked that I leave back door to garage unlocked and I did that right then even though I wasn't expecting anyone to come till the next day. I am so glad that I did because they were done early with other jobs and came over and fixed door on Tuesday while I was sleeping. I went out to garage at 730pm to move some things for them to do work next day to find my sons car in the garage and the door was fixed, I was amazed. They are great and the bill was even better, they are extremely reasonable for having two crew for an hour repairing our door. I will definitely be using them for all future garage door needs and recommend to anyone I know that needs their garage door fixed.

Called Monday morning about an issue I had with my garage door and was originally told by Bill they…read moremost likely could come out this week. 2 days go by and no call back, called Wednesday morning and Bill tells me they have so many people that have doors that are not working (which is exactly what my issue is) that it will be next week at best. I told him I work an hour away and I need to plan ahead to be there, he says "We will call when we are on our way, that is the best I can do." Completely unprofessional, I wasted 2 days waiting for nothing when I could've called a better and more professional company. I called Quality Overhead Door and I will never call Wagner Overhead again!

Of all the company's I thought I could trust this has been the worst experience. After waiting 2…read moremonths for new garage doors which were suppose to take 5 weeks. I was told they would arrive Friday morning to install our new doors. I waited all morning and eventually had to leave. They arrived while I was gone. They began working in the garage after 1. I went out to my garage to set some trash out and was told there was a BIG problem with the doors. One of the men working on the doors showed me the outside panels were incorrect and I said I am sure it's ok just install and Randy and I can talk next week and see how we can fix the arch. He's response was to completely refuse to continue working and was going to leave my house with one double door installed and leave the single door the old aluminum. I told him to please install both as planned and tried to remain calm while he clearly about to lose his temper ... and he did. I went inside and my husband and I were in the room above the garage at which point we could here him yelling on the phone the craziest, profane laced utterly unhinged rant about the project and us. I texted randy and he would not respond so we continued to listen as you couldn't help but here him from almost everywhere in our home. Finally randy calls and tells me obviously they are going to install both doors and fixing the arches won't be a big deal that he talked to his CEO. And I told him exactly I wasn't upset at all that the design was slightly flawed and I simply asked the hot headed employee to finish install. I told them I wasn't worried I nee they would fix it next week and I trusted them. Now here's the part where it doesn't add up - Randy calls and says they are missing a spring or something - I am driving my kid around at this point - and that they are going to now take the new doors down and put up the old. At that point I lost all belief that the CEO and the rest where being honest. How does Overhead Door not have replacement parts stocked ????? While i was gone they took my new doors away and when I returned hours later I pulled into the garage and they had left one door open while my kids has been inside our home. I would never do business with them again and it was so uncomfortable having someone in your home with just complete rage over installing a garage door. This should have been like a nothing project and it's been a total nightmare. Complete incompetence, scary service men and untruthful CEO.

AVOID THIS COMPANY LIKE THE PLAGUE! 1 star because I can't…read moreleave ZERO. We hired Best Door & Window on October 18, 2024, to replace one broken window in our home for $2,749.47. We paid half upfront, with installation scheduled between November 25 and December 6, 2024. Reasonable enough--except we heard nothing after signing the contract. On November 26, 2024, I reached out to the sales rep I had been in contact with (unaware he was let go) to ask for an update, since winter was approaching and this was a broken window in our son's room. On December 3, 2024, they finally called to inform me the window hadn't even arrived yet and blamed the lack of communication on the fired rep--despite claiming they had access to his emails the entire time. Apparently, keeping a paying customer informed was just too much effort. Fast forward to December 23, 2024--installation day. The workmanship? Wow. We ended up with: -Broken solid wood trim -Cracked siding -A damaged window sill -Caulking that looked like a toddler applied it with a glue stick We emailed Alan, the owner, on December 26, 2024, to raise our concerns. His "solution"? Pass it off to his employees, offer a laughable $374 discount, or send his crew back to "fix" the disaster. Spoiler alert: $374 wouldn't even cover hiring a real contractor to fix this mess. But since the contract required us to give them a chance to make it right, we reluctantly agreed. After ongoing communication a repair was scheduled for January 15, 2025, but postponed to January 17 due to weather. Dan, an employee, showed up with another worker. Dan was professional and actually the only one to apologize throughout this ordeal. He addressed the exterior issues as best he could (except for the cracked siding), but the interior was another story. The result? -Sloppy caulking was scraped off, taking a layer of wood with it. -The broken trim was not replaced--just pushed closer to "hide" the gap. -The window sill remained damaged. -Caulking was still uneven and messy. We contacted Alan again on January 18, 2025, to express our continued disappointment. On January 20, 2025, Alan responded by denying responsibility for the broken trim, claiming it was already damaged before their work, and insisting the matter was "concluded." He demanded we pay the remaining balance and threatened late fees and collections, ending his email with: "We consider this matter closed and will not be responding to any further communication from you." If that wasn't bad enough--we sent a certified letter on January 22, 2025, formally notifying them of the unresolved defects and that we would not pay the balance until the issues were fixed. It was delivered on February 5, 2025. No response. But guess what? Alan wasted no time putting a frivolous lien on our home the next day for non-payment. And the cherry on top? The window itself isn't even functional! Our kids, including the one whose room it's in, can barely open it past 8 inches--and that requires all their strength. I can barely budge it myself using my full body weight. Of course, Alan was informed of this too. And surprise, surprise--radio silence. It's truly a masterpiece of crap craftsmanship. Do yourself a favor: RUN, don't walk, away from Best Door & Window. If you enjoy paying top dollar for poor service, damaged property, and a side of arrogance, go ahead and give them a call. Otherwise, save yourself the headache and money go literally ANYWHERE else. If you still feel so inclined to go with this company take 300 before photos of your windows inside and out.

Most businesses stand behind their work and products they install. I wanted to share this in this…read moretown bc we all have some wind here. I don't like posting about companies but I don't want this happening to anyone else. I purchased windows from Best Door and Window in Huntsville. The windows are supposedly one of their best rated for wind. At 18 mph + west winds, the wind coming through these windows is horrendous. Home Guard Innovations Double Hung vinyl windows. Alan Ocheltree promised my husband and I these windows will not give us any problems. They have been here multiple times. They have been unable to determine why wind is coming in. They also contacted the manufacturer. This was the END of Alan's (Best Door)email to me this morning. In the meantime the wind is still a serious problem with west winds. Just wanted to make those in windy areas, aware of this. I posted this in Belle center, Kenton and Logan also. This company has several people stating the same thing I am. Buyer beware unfortunately. Several in these groups have had similar issues. Attorney General and BBB informed. "Our involvement with this matter has concluded and I won't be responding to any further communications." Per Alan Ocheltree. The below pictures are how I had to remedy the wind coming into the bedrooms. I used mortite caulk cord to stop the wind.