Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

Stay away from this joke of a complex. They wanted to change me increased rent, but Joe Shmoe off…read morethe street could get a cheaper rent than me who's been there 5 years! The pool was down for the majority of last summer. The clubhouse is subpar, with a pathetic computer room. The woman in the office to the right of the receptionist is a bitter hag. She's not old enough to be this bitter! If you want to get high off the devil's lettuce without having to buy any, you've come to the right place! There's so many on their patios smoking a big fat doobie that you'd better hope your job isn't drug testing! I'm glad I'm out of here. Deuces!

great place. reasonable prices. clean apts. manager on site !!!!! works well with occupantread more

We've lived here for over 2 years and we absolutely love it... property is always clean and very…read morenice neighbors

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

I move in this weekend and so far throughout this entire process I have found the staff to be…read moreextremely friendly and helpful. I know one tenant and they are so pleased they are extending their lease. I met another tenant who was friendly and welcoming. I look forward to the quiet neighborhood and friendly family setting.

Terrible management with this company. Trying to get things fixed took several calls each time…read moreand even visits to their office for my neighbor. Our units were modified illegally with substandard wiring and plumbing that was not inspected by city inspector. behind the building the leaves, garbage, and old carpet were left there creating a roach problem and they were coming into two of the units. The fire alarms was disabled by management. There is only on poor light on parking making it unsafe at night. The office staff and manager are disorganized and the woman in the front office is unhelpful. In our opinion this company should be avoided at all costs.

Don't move to this apartment complex. They try to lure you in and take all your money and…read moreconstantly making up fees for you to pay. They do have fruit flies in some of the apartments. The people working in the apartment office don't take anything serious they allow neighbors to be loud and disruptive without doing anything all they care about is money.The walls are made out of paper you can hear people outside talking or the loud neighbors upstairs. This place has multiple noise violations incidents that they do not take seriously, move to another place this is not it!!!!! They have fruit flies and ants in some of their buildings and a lot of people have moved out of the neighborhood. DONT MOVE HERE THESE PEOPLE ARE FAKE ASF

Read this review before thinking about living at Grande Hill Estates, located at 1505 W Grande Blvd…read moreTyler, TX 75703. I've had THREE!! friends who lived here from 2021 to 2023 and their experience was AWFUL!! They'll fake a smile and lure you in, but here's where they get you.... Move out. They'll send you a balance and you'll try to pay it, and they'll REFUSE to take your payment, only so they can send it to collections! THIS HAS HAPPENED TO SEVERAL PEOPLE!! And thanks to GHE, they're having to deal with collections !! WHEN THEY LITERALLY HANDED THEM MONEY IN THEIR FACE and the office refused to take it!!! People working in this apartment office intentionally seek to rip people off and send their accounts to collection. No matter how many years you lived there, no matter if you always paid your rent on time. And to make matters worse, you WILL have lots of ants going into your home, pest control? NOPE, they don't care. Don't have time. You WILL have random neighbors leave trash bags at your door. And don't even think about reaching out to the manager. They literally do not care about residents, just holding their job. Stay AWAY from GHE, trust me you will thank me.