Deer Lake Resort,
First of all I want to thank you for the use of your facility to commence our beautiful day. When I first saw the wedding photos the resort had posted on Facebook, I fell in love. I knew immediately that is where Jeff and I were meant to join our lives together. We came to visit on a chilly late fall evening, fell even more in love. We booked the venue! We planned for almost a year to facilitate our I DO day. The days ticked away and as the event grew closer, the the invitations went out and my family all booked rooms/cabins to join in on this beautiful celebration.
As the event neared I was informed of an extreme level of unprofessionalism from friends and family, reservation phone calls not being returned, and inconsistent information being given out. I assured them it was the perfect location for our day and I promised them once they saw it, they would agree.
Well It literally breaks my heart to say that I was wrong. My wedding weekend was beautiful, because we chose to make it beautiful. However I am HIGHLY dissatisfied with the quality of our stay and rental at your facility.
EAGLES NEST
For starters, when we arrived, we never got to check in. Never once. Just handed a key to the house, and NOT the venue. We were even locked out of the venue at one point, as well as not having the ability to lock the building after we finished decorating. To boot, it was filthy. Dead flies in the windows and smudges all over the glass. After spending several thousand dollars for this location, I would expect to at least have a clean slate to work with, not be running to the store for windex and Clorox wipes and then scrubbing it to get it in decent shape.
In addition, 5 days before my wedding, the deck was stained, while we were decorating. I informed Jamie I would be up to decorate on Tuesday before the wedding and was told that would be ok. I arrived to the front doors taped shut. Not to mention ALL of the individuals with ruined clothes from the railing not being dry before the wedding day. Including mine and my sons wedding clothes. In addition none of the trash cans or rugs were returned to the original pre-painting location. When I inquired about that I got a sour attitude and trash bags thrown onto my decorations from resort staff. I should also mention that Friday afternoon, less than 24 hours til I had guests arriving I was approached by Jamie and informed they would be painting the doors and we weren't to touch them. When I asked if she was serious her response was "well he's here" I expressed that we already had several people, with pictures of ruined clothes to prove it, and I didn't think it was the right time. She agreed and said she didn't want to overwhelm me. They knew our event was coming for almost an entire year. My question is why would they wait til the RAINY week before my wedding to paint the facility?!
COWBOY RENTAL
My mother stayed in one of the places above the store. Upon checking in and unloading into her PAID FOR room, someone walked directly in to her room, without knocking or announcing themselves at all! She explained she was "Dave's Mom" and when my mom asked who Dave was she said "Dave's my son, I own this place, I'll go where I want." That is a terrible way to do business and I hope this woman understands how unprofessional and creepy that is. We then overheard Dave and this woman arguing down below spewing profanity every other word, even with kids running all over the campground. My cousin stayed in the room right next to the cowboy. When he went to use his oven, it had a tray of forgotten tater tots from who knows how long ago still inside the oven!!! We also received several complaints from other members staying on the grounds. Safety lights burnt out, and the bbq included in the rental not working!
WILD ROSE RENTAL
My husband and I rented the Wild Rose for our stay. Once we got settled in and I went to plug my phone charger into and outlet, a hair riddled brush was found laying down there under my nightstand. A nightstand next to a bed I am supposed to be sharing with my husband on our wedding weekend!!!!! It was so disgusting. By the way, It's still there if you are wanting to check! Also we had to strip the sheets as I am fairly certain the sheets were not cleaned, as the beds weren't made and looked slept in.
Deer Lake Resort will always hold a special place in my heart for the beauty and tranquility it holds, and how I felt that first visit, and now memories of our wedding day. I had to make the choice to look past the unprofessional demeanor and disgust and make it what I envisioned. I only hope that your resort will realize how much better it can do! So much potential but we felt little effort.
I only share this to hopefully shed some insight on this location and potentially save another bride the exhaustion and heartbreak. read more