I have glaucoma and require more extensive eye exams than average. The front desk was helpful. The staff that conducted the initial testing were courteous and professional. I saw Dr Skinner and she was awesome. Very thorough. She took the time to answer my questions and I was reviewed my test results with me. She also checked the initial test results and completed testing based on those results. I received a copy of my prescription that I can have filled at the optical center of my choice. read more

This clinic is a nightmare. I also put the glasses on the card and they are trying to lie how they aren't abe to figure out how to refund the 700 except for cash payment. First off the selection of glasses consist of maybe 10 pairs. They look like cheaper than something at the dollar store. It takes forever to get someone to even notice you even though its by appointment. I ordered some transition lenses for women. After waiting 2 weeks, or more I received a mens thick librarian glasses. I am guessing they are the most cheap and plain kind wit fingerprints. Of course the prescription is incorrect and they are not shaded. Not only have I not heard of the brand of glasses but the kid at the office was supposed to have written down all of this and I wasted a long time waiting for the computer to catch up. The staff is also rude. When I called every phone number, no one let me into the office. I stood outside and got no reaction from the staff. I came in because other patients were leaving. When I was let in the dude in charge of handing out my glasses announced what a rude person I am to go inside without calling. So now I didn't only lose a few hours and paid for an appointment but Im stuck with hideous trash for glasses. read more

first let me say that I have no problems with Dr. Deer. I have received nothing but excellent eyecare from him, but his office staff sucks.I have received nothing but excellent eyecare from him, but his office staff sucks. Several weeks back I made a 9 AM appointment for Friday, March 17, 2023. When I showed up at 9 AM on March 17 I was informed that I was incorrect and that my appointment was for 10:50 AM .for Monday, March 20, 2023. I called myself getting there early today by arriving at 10:30 AM, 20 minutes before my appointment time. When I checked in at 10:30 AM I was informed that I had missed my appointment which was at 9:50 AM today. They have been wrong on both occasions. I enter my appointments very meticulously in my iPhone calendar. On both occasions I was told that they could try to work me in if I didn't mind waiting. I decided two strikes and they're out. I left, and I never intend to go back to the Deer Eye Clinic again. James Bennett read more

The woman who answered the phone was so rude and uncaring (maybe they're busy but still) I decided to go somewhere else. People call you to get help, not for you to dump all your negativity on. read more

This is the kind of review you hope never to have to write. I was in the market for Lasik, and of the two places that had been recommended to me, this was closer to home, so I figured I would try it first. They were all right at setting up the initial consultation, but when I arrived for my appointment (around 3 on a Friday) they were absolutely slammed. That said, the wait wasn't bad, but service at the front desk was curt and rushed - still passable, just not great. Then I actually got in for my eye exam/consult. The doctor (I believe it was Dr. Penick himself) was clearly tired and stressed, which sucks, but he was also in a hurry. We did the dilation and the usual lens flipping instrument, but he stopped long before we'd gotten to a lens that made my vision clear. He didn't even bother to ask, or to check, just did the "Better one, two... Better three, four..." and stopped. I assumed we'd go back to it, but we didn't. Then we talked about Lasik, and he was knowledgeable and informative, but during the consult he stood up and stuck something on my eye to measure cornea thickness. No "Hey, I'm about to stick something in your eye" or explanation of what he was doing, just POP. It didn't hurt, I barely felt it, but it was a shock, and should *not* have been done without warning. I felt a bit uncertain about the whole appointment, but I powered through, and asked to set up a follow-up appointment to see about doing the Lasik. He said since they were moving to a new location, he wasn't sure when he'd be able to set that up. I went ahead and spoke to the front desk lady, and left. Then I waited. For weeks, then I called them, and they told me they would call me back. But they didn't, so I called back the next week. Same answer. Then I called once every two weeks. Same answer. That first appointment was in June, I gave up on calling them in September. FOUR MONTHS later. And the real kicker? Because I'd met with them for the consult, I was getting advertisements for Lasik in the mail the *whole time.* I have since gotten Lasik at another physicians office, and it was amazing every step of the way, which made the experience at Deer even worse by comparison. read more

Dr Deer III (Phillip) has been both my husband and my eye doctor for over 20 years. He is thorough and very kind. He had done cataract surgery years ago on both of us. I can't say enough about his excellent work and his very responsive friendly staff. He is not surgically aggressive and explores all avenues to find the right diagnosis and treatment for your specific needs. Also, his in house eye glass service goes above and beyond to meet your needs. read more