I just spent 2 and half days here and it was a good experience! I was up in Owego for a multi-day…read morework meeting. I was originally booked for the Best Western right down the road but I usually like to book Hilton for the points so I did a quick internet search and this place popped up. The reviews were way better and overall very good so I booked. I'm so glad I did. Don't base your judgement from the parking lot, which needs some work. This place is very clean and well taken care of. You can see that it was an older place but they have worked to modernize it. Our room and the bathroom was super clean as well as the breakfast area and the lobby. The bathroom had a few spots in the shower that needed some help but the bathroom was very clean and the soap, shampoo, conditioner was full! I love that Hilton provides that in all their spaces. They have snack bar in the lobby with any snack and drinks that can be charged to your room, but there is a few fast food options right within the area and there is a new Aldi at the end of the parking lot. I would definitely take a walk and stock up on some snacks and drinks for your room. We were a little nervous because the area is not really diverse so we didn't want to stand out but the staff was friendly and welcomed us and addressed anything we needed. I needed a late checkout and they accommodated me easily. The pool looked clean and they have a small gym with a Peleton and a few others machines. I didn't go in but it looked clean based on what I saw. My favorite part was the breakfast! It was fully stocked and they had some other extras that I haven't seen in other Hiltons specifically omlettes, sausage/bacon and hash browns/potatoes. The first day they had an egg white frittata with green bell peppers and it was SO good. The next day they had cheese omelettes. I enjoyed the selection for breakfast and again the area was very organized and clean. If you have a choice of where to stay in this area I would choose this one.

We stayed here a year ago. This time only 2 stars. The welcome at the desk was just okay. The 2…read moreladies were fighting with the computer while on the phone with a customer. It took at least 2 minutes to get their attention. We got our room to find out the tv did not respond to the remote. Calling front desk didn't work, because room phone had no dial tone. New remote didn't work either, staff member couldn't fix it either. They gave me an 1-800 number for tech support!!!! Really??? Tried it but after getting questions about what system the hotel had, I gave up and requested a different room. After a very deep sigh, that got resolved. Not the service I am used to at a Hampton.

Staff were very pleasant and the outside of the establishment was nice. However, the room was not…read moregreat, kitchen area a bit out of date and the water in the kitchen sink did not work, bathtub was peeling from a recent glazed work done to it.

Here it goes: Can I…read moregive negative stars? -staff is polite and friendly -the front desk clerk informed me that they do not have a military discount -on the second floor of the hotel, you will be accosted by the smell of glade plugin's -there is a definite animal odor they are trying to mask -eyelashes left on the bathroom floor -tags from clothes purchased on the bathroom floor -cheese it under the bed (where it was really visible if you were actually cleaning the room -limited toilet paper, went to urinate twice (female) and then had to go ask for more toilet paper. -the toilet was not cleaned -the bathroom sink was not clean, still had toothpaste in it. -the kitchenette sink was not cleaned -the bathroom shower does not drain (abundance of hair in the bottom of the shower and in the drain) -2 tissues left in the box -the freezer had food frozen to it with ice buildup -hair and cob webs hanging from light fixtures -dust on every surface beyond what should be expected -the ac/heat only works if there is movement in the room -there were milk duds or some kind of candy under the bed and in the corner of the bottom of the night stand. -the pillows on one bed had a head print in the back one's and clearly were not changed, they smelled like cigars and men's cologne. -chicken piece to the left of one of the beds on the floor -mirrors had not been wiped in a very long time -ac did not ever get below 70 -in the middle of the night, we got knocking and pounding on our door -no syrup for breakfast pancakes -no coffee for breakfast area -crumbs clearly pushed under the chair and ottoman in the room -makeup on the folded towels -yellow spot on the mattress pad -food crumbs left in drawers of the kitchenette -food substance (i hope) left down the cabinets in the kitchenette -used soap left in the shower on a shelf -red substance on the blue chair in the room really hoping it was nail polish..... -peanut on the floor between the bed and nightstand -oh yeah, the tub doesn't drain! -weird food substance down the wall and onto the floor Definitely never staying here again.....

Room smells STRONG of urine, lamps don't work. Random upcharges and forced "room upgrade" with rude…read morecheck in staff. Would never stay here again and wished I'd stayed at the other hotels nearby (best western and Hampton inn right next door) or in our car.

This cockroach was crawling on me in the bed. Now I'm going to have to spend money to bug bomb &…read morewash my belongings!!! Also there wasn't a drop of soap in either dispenser in the men's bathroom.!!! Do not book a room at this hotel!!!

I was here about 9 years ago and just came back for another stay. My experience was just as good as…read morethe first time! Wanda is extremely hospitable and friendly. Our room (the balcony room) was absolutely gorgeous, and breakfasts in the morning were delicious. Great location for everything there is to do in Ithaca.

I am so glad we found this place! the beds were extremely comfortable, and the breakfast was one of…read morethe best ones I have ever had. Wanda and her daughter were extremely helpful and kind. We had amazing restful time. We will certainly be back.

Yuck. From the check in that was pretty drab and lacking any type of welcome to the smokey smelling…read moreroom--solid NO. The photos look nice online but it wrecked of cigarette smoke in my room. There were stains on my sheets! So gross. The carpet was worn out and looked decades old. I was only there was one night but one night too many.

One of the worst hotels ive ever been to. Old and outdated with no care in the world to update…read more Vending machines don't even work and everyone's room keys also don't work to get into our own rooms! The new owners should sell it back to the original ones. Absolutely disgusting.

We met some family here for a weekend stay. We are not skiers so we came mostly for the water park…read more We booked rooms side by side with a joining door, 8 total in our group. The room was pretty much what we expected. The kitchen amenities were nice, bathrooms clean, beds comfortable enough. We enjoyed the water park. (Separate review left on Cascades page) I do think it's a little misleading on the website and when you talk to the desk to schedule. It sounds like the lodge has a pool and hot tub. It does not have a separate one, guests use the one in the water park. So the day of arrival, we thought it would be relaxing to use the hot tub but it was way overcrowded. The hallways are LOUD. I know this is not due to anything the lodge staff are doing but more the other guests. Every night we were there we had kids running up and down the halls yelling late into night. I'm all for kids having fun but not waking up other sleeping littles past midnight. We even were "ding dong ditched" more than once each night. My other somewhat negative is we had a family stay package which included a pizza dinner and hot cocoa. The pizza was better than expected but we got the run around when trying to get the hot cocoa. We were told you had to get it at the Starbucks or the restaurant. The Starbucks was closed when the kids went to get it (8pm) and the restaurant refused, even though that's what the front desk said to do. Overall, if there was more clarity with what you were booking and receiving, someone enforcing some rules in the halls, and maybe longer restaurant and bar hours, this would have been a really great stay. We had a lot of fun. Just a lot of road bumps too.

Charming lodge/resort in Greek Peak resort. First time staying here. We have a suite. With a pull…read moreout couch. Near Suny cortland. Very convenient. However the beds are small with a mattress that sinks, and air conditioning isn't working in room.

Property and facility were very well managed and it looks like management and staff care. Arrived a…read moreSaturday afternoon for two nights. Room was sufficient, clean, tidy, but furniture a little worn. King bed duvet was pilled from over washing, and bathtub needed resurfacing. Fridge was replaced and did not fit in credenza, leaving a large open space with cords and an opening on the back. Only three hangers in closet and mini safe did not work. Plenty of parking, but not much around hotel. A few fast food joints, a Lowes and a Walmart and Aldi nearby. No sit down restaurant other than an Applebees. Breakfast was standard hotel breakfast, only pork sausage and powdered eggs, waffles or pancakes. No oatmeal, just cereal, and an instant Folgers coffee machine, first time i have seen one. Coffee not bad. Unlikely i will stay here again, but for the area and price it was okay.

I was charged $30.00 for damages and without an explanation or evidence…read more I had to call to find out that this was for purported damages. A property representative defined the damages as coffee and blood on one towel and one washcloth. I emailed the property requesting to see pictures. Property representative, Brandy Breese, replied with, "I do not feel you need the pictures." While a property representative did eventually post an adjustment to my credit card, the involved property representatives charged me before they provided an explanation or proof. A schedule of fees should be provided prior to booking.

Ausome place clean great people had bad ac in our room called front desk sent maintenance right up…read moreand when didn't fix gave us a beautiful room for inconvenience. They are great and take care of any problems. Not to mention those cookies

We had a lovely stay for a couple of nights while in NY visiting our grandsons. On our second…read morenight, the grands, ages 5 and 3, decided they wanted to spend the night with us and go swimming and to the hotel restaurant. We enjoyed all that the DoubleTree offered. The restaurant was great. My husband had a steak he loved, the boys had chicken strips and fries, and macaroni and cheese, (although I do recommend to the hotel to get rid of the black bowls that you serve Mac and cheese to kids in, it's weird to them....looks like a witches brew) and I ordered the portobello ravioli, but I didn't get to eat it hot due to the kids. Looked delish though! We went to the pool, which was nice and clean, and they had plenty of extra towels. This was the only part of our stay. The lady asking us to sign in, was extremely bossy, and pissy towards everyone there. She walked through the pool several times yelling at people about where they were allowed to sit, or what floats they were allowed to use. Slamming containers as she put them away and putting the lock on it. Everyone in the pool was talking about it, all 8 or 9 of us she was trying to treat like Privates. My high ranking husband in the military, nor I, appreciated her superiority complex. She needs to be in another department that doesn't deal with people, but I'd bet my last dollar she's organized and on time. We had an extra cot brought up for the grands, and the man that brought it up treated the kids like royalty. They've not been to many nice hotels anyway, so this was an adventure in their hometown. So special to this Mama Lu that they slept like angels. I choose DoubleTree every time it's available to me because the pillows and bed are a guaranteed great night sleep, every single time, no matter the location.