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Dedham Times

1.0 (1 review)

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4 months ago

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Staples

Staples

2.7(29 reviews)
0.2 mi

Big thank you to the customer service rep working printing at 8:30 PM tonight. To store management,…read morethis rep provided tier 1 customer service to me and helped 2 other customers at the same time. Polite, efficient, instructive and clearly knew the print machines and the paying printing process. I greatly appreciate the reps help and kindness. Thank you!!!!!

I visited this location to drop off an Amazon return. I was met with the stores general manager,…read moreMaria. Maria has the nastiest condescending attitude. I'm not sure how someone with her attitude is managing a team. When I arrived, Before I said a word, she mentioned I could not return my pillows because they were too large for the box she has. The pillows are fluffy and feather pillows so clearly they can be pushed down to fit in a box. She didn't attempt to try. I mentioned I'd call Amazon to see what other options are available for me to drop off at this location and she even went on to say "I don't work for Amazon; I do this all day and I don't need to try. It won't fit. " She went on to talk under her breath walking around the store being super unhelpful. When I spoke to Amazon rep she mentioned there's no way Maria should've refused my drop off and they provide them with multiple boxes for larger items. In short, I had to leave with the pillows and she was still being rude and combative as I walked away. This woman is terrible and I now understand why they have the reviews they do.

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Dedham Times - printmedia - Updated May 2026

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