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DECO Hotel Canberra

4.0 (1 review)
Open • Open 24 hours

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5 years ago

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Novotel Hotel

Novotel Hotel

(6 reviews)

$$

Hotel was okay. If I had not been attending a conference at this location, I would have chosen…read moresomething a little more upscale. Meeting rooms are very nice and the staff was excellent that attended to our conference. Front desk staff are very friendly and helpful as well. I had stayed at this Novotel for 6 days and only requested room service twice during my stay. I had noticed the first night that the mini bar was not full and notified the front desk about this issue. I had never used any of the items and room service never refilled the missing items, but yet after checking out I was still charge about $50 AUD for the missing items. It took about a week, but I was refunded the money so no worries on that. Room overall was clean, but the carpet was stained and needed some deep cleaning. Also one of the windows was not closed all the way so air and a lot of noise could get it. Location wise this is a good stop to stay if in the Canberra area and there are plenty of restaurants nearby for dining and Canberra Centre is within walking.

Hotel was fairly disappointing. There were no huge issues, but enough small issues to leave me…read moredissatisfied. There was a hair ball on my carpet when I arrived, the mirrors and lighting are awkward, as is the bathroom. The hotel staff didn't know if the pool was heated, although their brochure says it is (I heard someone ask and I heard them say they didn't know... maybe she was new). They claim to have umbrellas available for guests, but they didn't have one available for me. The room service I got, their home made curry, was pretty bad, and didn't come with the side salad as described. Again, a bunch of small things turned me off. The hotel staff was very nice. I would stay here again if I was on a budget and this was the only place that fit.

DECO Hotel Canberra - hotels - Updated May 2026

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