I contracted Deck Specialists 6 years ago to replace my deck and build a screened porch on the deck. Last weekend (weekend of 6/7) when I returned home I noticed that 1/2 of the vinyl ceiling they had installed to cover the roof and the 2 X 4s had let go exposing both with the vinyl hanging down inside of the porch. I called deck specialist, spoke to the office manager (Julie) and explained my dilemma and my anxiousness to have it fixed since we are now entering the summer season; I also sent photos and a brief video so that they could see what occurred, I don't believe its anything major to repair but it is beyond my experience. After sending photos,video I called to be sure they had received them, I was assured they had and that they would be in touch. After waiting 2 days with no return call, I called again this time getting the answering machine I left a message and still have not been called back. Rather then begging for them to provide the service and customer care they tout on their website (not even the simple courtesy of a return call...), today I contacted a different tradesman to correct the problem that probably should never have occurred in the first place had the ceiling been properly fastened.. This type of service, or lack there of, is totally unacceptable and under not circumstances would I recommend dealing with this company. Do so at your own risk. read more