Update - seems like they are paying for ppl to write fake reviews. I can't trust a business that…read morecan't be honest...think twice ppl.
-----------------------------------------
I think a majority of people don't like being at the dentist or matter of fact any Doctors. We think we will be treated with care, respect, honesty and compassion when something comes up. Am i wrong?
[TL;DR ---- cavity turned into root canal within 1.5 wks. wanted credit to root canal (about 45 bucks). office refused in a shady way]
Alafaya Dental Care was recommended by a friend of mine. ACTUALLY, it was more like 4 friends. If 4 for your friends go to see the same dental office, you would think, "Wow, I guess they are doing a great job!". Well, maybe I'm the outlier but hear me out.
I confess. I was one of those that didn't have insurance for awhile so I didn't have the opportunity to see the dentist a lot and thus, I got some work to do on my teeth. I understood I would be spending a pretty penny on my teeth after neglecting for awhile .
My first visit here -- I got my treatment plan for cavities and some deep cleaning. Cool Cool. Schedule me.
My second visit -- Alright one side of the teeth was scaled and planed and a cavity was filled. A deep one, I was told.
My third visit -- (about 1.5 wk after my 2nd visit) more cleaning and hey Doc, my tooth hurts on the cavity that was a deep filling. Doc says, okay *taptap*, it look likes it needs a root canal. I'm thinking over here, wow, ok, I'll bite the bullet since it hurts like a mutherferrrr. Then I was thinking wait a minute, I DID PAY for the cavity which she filled a week and a half ago (out of pocket, maybe 40-50 bucks at the most, rest was by insurance). I kindly asked the front desk lady, would it be possible to have my cavity payment applied to my root canal since I had just got it done? Literally.
She's wavering and not knowing what to tell me, but says something to the effect like, it seems reasonable but let me ask the doctor. She goes back there and says the Dentist can't be reached WHILE the Dental Assistant that was in the same room, comes out and scribbles "no discount" on the my treatment paper, and slides it back to the front desk lady, WITHOUT acknowledging me. The front desk lady flips over the paper but never tells me if they were able to apply the credit. OKAY....
That was a Tuesday.
Thursday comes around and I called the office. Another front desk lady answers the phone, I explained to her the exact situation of how I needed a root canal after 1.5 wks of filling and I just want a credit of what I paid for it. She didn't think like I was crazy or psychotic for asking and said it sounds logical but let me ask.
I call again that same day to get the answer and the lady that checked me out last time and schedules me all the time gives me the answer. The answer was No. She says the discount cannot be given and in her exact words, "the work was performed". She assured me she had ask the dentist and that was the dentists choice.
After that phone call, I contemplated of getting the work done by them further but I REFUSE to go back there. I no longer want work to be done on my teeth by people that cares more about 45 dollars than a patient that they want to see further and really care about.
To quote what I said earlier, I am looking for a doctor that treats patients with, "care, respect, honesty and compassion when something comes up". This dental practice did not follow the personal qualities I'm looking for. They made me feel dumb and was not being honest when they already decided what they were going to do.
The 1 star was for the hygenist because she seem genuinely nice and cared. The office was also clean, 2nd star.
[TL;DR ---- cavity turned into root canal within 1.5 wks. wanted credit to root canal (about 45 bucks). office refused in a shady way. Office clean. Hygienist nice. 2 stars]
