What I asked for vs what I got for $330 5.5 hours in the…read morechair expensive lesson learned never again

Heather was friendly and professional. I have received a lot of compliments on my cutread more

No one answers the phone or returns your call to schedule you on the calendar. The stylists cancel…read moreto reschedule your appointment constantly. Simply unreliable and not worth the hassle.

Super friendly staff and cute salon! Lots of space to work with!…read more I "followed" my stylist, Beth, here. She's great with colors and cuts alike! She's done everything from highlights to ombré on me, each time making sure that colors compliment my skin tone and normal styling routines. She's open to ideas and shares potential options that might better suit your desired look. She's super chatty and far from shy! Go check her out!

I have been going to QNails for 12 years. since this new management they have completely lost my…read moreBusiness. I went a week ago saw Lin & all was good. Today I returned with an appointment & Helen (Owner) tells me to sit in a chair not Lin's. Then proceeded to tell another client to sit in Lin's chair. Again I had an appointment! Helen says "wait a little bit". I said No, My time is Valuable too. Clients dont want to make an appointment & have to wait because Helen can't manage time. Very Unhappy!!

This salon is absolutely disgusting. They don't disinfect anything properly--files, clippers, foot…read moretubs--nothing. The whole setup is unsanitary and careless. After getting my nails done here, I developed a fungal infection on my hand. The skin started peeling and cracking, and it was painful and embarrassing. My doctor said it was caused by exposure to dirty tools. The place looked unclean, and the nail tech rushed through everything without even wiping down surfaces. They touch other people's feet and then touch your hand without washing. I've been to many salons. This is by far the filthiest one. Do NOT go here. If you care about your health, stay far away. This place should be investigated and shut down.

I went in and asked the lady to cute 1 inch off she washed my hair and blow dried it. After I got…read morehome i measured how much hair was taken off it was about 4 and a half inches. Then when i looked at my hair in the mirror half off it was chopped off. I went home crying because of how shower my hair was. My hair also felt like straw. The vibes were ok after the mistaked me for someone else. I was going to ask for curls but i didn't want her to mess anymore up.

Jenna did amazing job with peek-a-boo blonde for my daughter. My daughter showed a couple pictures…read moreand Jenna did amazing! She was so cautious to ensure it was exactly what my daughter wanted.

This place was pretty good. Has a nice atmosphere and looks nice. The staff was very friendly…read more Im giving only 4 stars because it was a bit expensive for the haircut i got. It was a $39 charge for what i would say was a standard haircut and mediocre stylying. However, I'd go back since stabdard/mediocre is better than terrible (ive had some bad experiences in the past at other places).

Very nice people and very helpful as always! Eliza is a great hair stylist! who for the first time…read moreI could remember cut my hair exactly how i wanted it! Highly recommend this ulta location! Will be coming back!

I try to avoid coming to this location (even though it's only 4 minutes from my house) and would…read moremuch rather drive 35 minutes to the Owings Mills store. Every time I come here, I have the same experience: no greeting, no friendliness, and a clear difference in how I'm treated compared to customers who don't look like me. Today, I stopped in because I was coming from work and only needed two items. I walked in and, as usual, wasn't greeted at all. One of the products I needed was right near the entrance, so I stood there briefly checking on my phone to make sure it was the correct item. No one acknowledged me or asked if I needed help. I then went to look for the second item. I checked the section where I thought it would be, then went to the back of the store, and kept going back and forth between areas trying to find it. At this point, I had been in the store for about 15-20 minutes. There were about five employees on the floor, I was the only customer, and not a single person spoke to me even after making eye contact with multiple employees while I was clearly searching. Frustrated, I asked an employee to speak to a manager. She pointed to two associates and said a manager was over there no offer to walk me over or call someone, and her tone came off as annoyed. One of the managers she pointed out was someone who had already seen me and didn't offer help. I asked if there was another manager, and she said there was one in the back. Instead of respecting my request, she went to the same manager I didn't want to speak to and told her I wanted a manager "but not her," which was uncomfortable and unprofessional. Eventually, the manager from the back came out. As I began explaining my concerns specifically the number of employees on the floor and the lack of assistance--she interrupted me before I could finish, immediately offering excuses about employees working on a floor set/stocking. That was the first red flag. Rather than listening, she was already trying to justify the situation. I pointed out that she had cut me off, and while she apologized for interrupting, she never once apologized for the actual experience I had as a customer. As I continued speaking, she interrupted me again to ask if I had approached anyone for help. I shouldn't have to especially when I'm visibly searching and making eye contact with employees. She then claimed the staff was so focused on stocking that they didn't see me, which didn't make sense given the multiple instances of eye contact. When I mentioned that some employees were standing around and not assisting customers, she cut me off again and said she wasn't going to stop her employees from "enjoying their job." That was the most passionate she was during the entire conversation and it wasn't about customer service, accountability, or addressing repeated concerns. I also made it clear that this wasn't a one-time issue this has happened multiple times, and I had never spoken up before. Still, there was no real acknowledgment or concern. At that point, I realized the conversation wasn't going anywhere. I was honestly shocked by her response. As I decided to leave, I asked for her manager's information, and she continued following me out of the store while talking, even though I was clearly trying to disengage. Overall, this was an extremely frustrating and disappointing experience, especially because it reflects a consistent pattern at this location. Customer service should not feel selective, and concerns should be met with accountability not excuses. **Edit:** After reading through other reviews on Google for this location, I noticed several people mention that employees are overly attentive constantly checking in, offering help, and even handing out bags repeatedly. That only reinforces my concern. During my visit, I was the only customer in the store with five employees present, yet I received no assistance at all. It's hard to ignore the clear inconsistency in customer service, and it confirms that my experience wasn't just in my head.

I've been getting my hair colored for over ten years. I haven't loved the end result until I met…read moreCaitlin. I would drive hours just to see her as I only trust her with my hair. She pays special attention to detail and listens patiently to what the customer wants while also offering her own suggestions on how to accomplish what I am asking for. Caitlin is incredibly talented and I'm so grateful to have found her. Please go see her as you will absolutely love the end result.

From the owner: At Simply Refined, I specialize in beautiful lived in natural hair color. I specialize in various…read moretechniques including balayage and foilyage to give that perfect natural beachy look.