Now here is an interesting one and I have to give Debenhams 5 stars for their response.
I had also completed an online survey feedback on my shopping experience and I have just received a call from a manager from Debenhams in Blackrock asking me more questions and also to apologise for my negative experience.
He did say the layout was always the same and that they had never changed it so I pointed out perhaps if they did change the layout they might have more shoppers.
I also pointed out how would he like it if he was looking for a blue shirt and they were all in different places.
Anyway 5 stars for getting back to me so quickly. read more