Life insurance serms okay, but it is impossible to talk to a live person about an existing AD&D…read morepolicy. Ruth the Virtual Assistant doesn't know where to connect me.

I had a 10 year term life insurance policy with Transamerica. For 9 years I paid an annual premium…read moreprior to the due date. I submitted my final payment by check on April 14, 2026 using Transamerica payment forms. The actual premium due was May 12, 2026. Upon returning from a trip in mid-June 2026, I reviewed my bank statement and discovered my April 14, 2026 check had not been cashed. I immediately contacted Transamerica Corporate in Iowa. I was informed the check had not been processed. Four days earlier to my trip return in June, 2026 I was informed my policy had been terminated. I was instructed to reapply by the Transamerica help desk. I never received any notice by Transamerica that my check was not received (no email, text, nor written statement) until early in July. It is my suspicion that Transamerica purposefully did not acknowledge or cash my final payment to avoid paying out the term policy if I died before May 2027. I want reinstatement ASAP.

Very informative keeps me informed helped me pick a plan that was right for us returns calls very…read morepromptly answers all my questions all in all very helpful. Calls when something changes or to just check in for all our needs Richard C

Got information I wanted from courteous employees and Adam. Agents gave reliable and quick…read moreresponses. I would reccomend to anyone needing insurance.

Great company - great rates and incredible customer service! Everyone goes above and beyond to make…read moresure I feel valued and appreciated.

This is a HORRIBLE company! I am not a policy holder, however, I was in an automobile accident…read morewith someone who hit my car and is a policy holder. The claims reps are EXTREMELY rude and not helpful at all. They want you to work around their time schedule, not yours. I am extremely busy and told them they would have to work around my schedule to which they told me that was not going to happen. I am sure I will be fighting tooth and nail to be reimbursed from my damages.

Insurance Gurus saved me a ton of cash on my insurance! Ed was great to work with and made the…read moreprocess simple and did all of the shopping for me. Highly recommend!

I came to United States approx. 3 years ago and it did not took me long understand that as bad you…read moreneed oxygen you need insurance to survive with peace. Accidentally I came across Shelters Insurance Company where I met Ed Faber. I inquired about a quotation, and there he was like a thorough professional, explained me the products. I was convinced as the insurance product which he offered was best in my findings. Not only that, he also took all the pain in visiting me personally to make sure all the required formalities are done. I was at peace.... After some time I was again in need of different insurance product because this time I was buying new home.....I called Ed .....There he was, like a sincere advisor, explaining me all about home insurance. By that time he had started his own company "Insurance Gurus". To my surprise he never asked me to change my policy, but the kind of person and knowledgeable professional he is I followed him there. He not only educated me on the home insurance but also was present when I was signing my deed with the bank to advise me DOES & DON'T. Last winter there was some serious wind storm and I lost some of my roof shingles. The complete roof was damaged. Ed took complete care of me & my family by not only getting me insurance help but by also by calling on the roof repairing company and getting me the required assistance. Then came the real incident, where my Wife met with an accident, thank GOD no injury to her but my car was totaled. By now Ed was family...I called him and again there He was........ I am writing this to let you all know about Ed Faber, as not only he is a knowledgeable insurance advisor, but a kind hearted person. I am a foreigner to this country but he always treated me and my family as his own..... I will always refer everyone I know & is in need of insurance to approach Ed & Insurance Gurus...as I assure that you will not only get and best insurance product but will get a friend for life.... Ed....Thank you very much for everything....I wish & pray all the very best to you.... Sandeep Rathod Director-Operations

Had a question about an important policy upgrade via a phone call. Lucky for me Julia answered the…read morephone and then went the extra mile digging into some specifics we needed to make our decision both informed and easy - plus she was delightful and very friendly. Really good customer service!

Called last week to request insurance for new vehicle. Our agent was busy so Ashley was able to…read moretake care of everything we needed to do over the phone! Excellent customer service...Thank you!

Walked in with no idea what I was doing and the nice lady at the front desk (she told me her name…read morebut I'm terrible with names so I forgot it) greeted me and was extremely helpful in searching for what I needed and made sure I was all set before I left. I downloaded Yelp just to leave this review. Exceptional service.

We have worked with this insurance agency for our home and auto, as well as life insurance for many…read moreyears. We always get a quick and accurate response when asking questions or making changes. Highly recommend.

Jim Humphreys office has always been so helpful explaining the offers they have and answering…read morequestions I have as well as informing me of ways to get more out of my insurance. Very patience and friendly, not a pushy insurance office at all.

They have been very helpful with and questions I have had about my insurance. Annually, they meet…read morewith you to look over your policy.

i had a wonderful encounter with Mayela from this office and wanted to share my comments about it…read moreas I do appreciate great customer service: "Hey Mayela- Wanted you to know we're keeping our Murano through winter so no changes to our insurance at this time. Also, thank you for your great help with my questions! I really appreciate your positive energy - a true pleasure working with you." Denise Z

sammi was AWSOME!!!!! so easy to talk to and work with made it so simple! i usally hate dealing…read morewith this stuff cus its usally just annoying but sammi made it so easy even helped me save money in harder times. very satisfied!!!

Willie Caldwell and his team are the best of the best. He is consistently helpful and kind and has…read moreALWAYS been there when we needed him. We have both our auto and homeowner coverage with him. My friends and family who I refer to him are equally as happy with his service.

I've been a customer for at least 25 years. Willie is a good guy and I trust him to handle our…read moreinsurance needs. Even though there are a lot of commercials with a little lizard, a slinky redhead named Flo, as well as a cartoon military general, nobody comes close to the excellent rates and customer service that I get through State Farm. To me insurance is something where you want to be able to trust your agent. Willie Caldwell is the guy you want on your side. I appreciate how his agency consistently goes the extra mile to help protect our family's well being. Willie IS a "good neighbor".