None of their phone numbers answer the phone. I cannot get accurate hours and apparently they are…read moreclosed at 4 instead of 5. Every Quest lab number has the message "You have reached a voicemail that has not been set up yet. What absurd, unprofessional, frustrating garbage operation are they running. Last time I went in person they could not find the order and I had to go to the doctor, have them print it out and walk it back to them because they could not find it. A bunch of unprofessional clowns.

I'm at Mercy hospital today and need to get labs. It's not my favorite thing to do but let me tell…read moreyou (TraShawn) lab tech is every bit a gentleman and genius! Yasaaa! He is a bright light for his profession! He is professional, timely and most important a one time wonder! You know how it is to get somebody that can't find a vein or make yours collapse, not him. He knows how to finesse the veins... my blood work was finished and I didn't even feel the needle prick me. He's amazing I will ask for him from now on. Thanks for making my experience painless!!!!

We waited over an hour. Someone took my husband's name off the check in list but never called him…read moreback. After they took 3 or 4 people back that came in AFTER we arrived, my husband asked the lab tech to check why he wasn't called back yet. She said she'd check. Two more people were taken back before they finally called back. No explanation or apology for why he was missed. Customer service is terrible!

I rarely leave reviews, but after this experience, I feel obligated to warn others…read more I scheduled back-to-back appointments for my husband and myself at this lab. Despite having an earlier appointment, I watched as my husband--and three other patients--were taken back before me. One of those patients even gave my name at check-in, and shockingly, the lab tech didn't verify her identity or check the lab order before calling her back. When I asked what was happening, the tech admitted the mistake but didn't apologize or attempt to fix it promptly. I waited an hour and a half before even being addressed, only to be incorrectly told that the lab didn't carry a test my doctor had specifically ordered. I called my provider myself--turns out the lab DID have the test all along. The lack of communication and accountability was staggering. As if that wasn't enough, while waiting to be seen again, I was verbally attacked and threatened by another patient in the waiting area. This outburst was loud, aggressive, and intimidating enough that my husband had to return from his car to de-escalate the situation. The staff? They said nothing. Did nothing. Not a word--not to the woman who was screaming at me, and certainly not to us. This experience was unprofessional, negligent, and frankly, unsafe. I will never return to this location. I'd rather drive hours out of my way than be subjected to this kind of chaos and disrespect again. Do better.

Our 14 year old daughter had an MRI on her knee today. Appointment was quick, efficient &…read morecomfortable Our daughter couldnt wait to tell us about the music she got to listen to during her scan. Thank you for exceptional service & quality care!

From the owner: Evolution Imaging, LLC was established by five businesswomen with an 18-year history of owning and…read moreoperating multiple healthcare facilities. Their goal is to maximize the patient experience while revolutionizing the imaging industry.

I find the Edmond office my go to facility for MRI'S, X-RAY'S, and now bone density scans.read more

By far the best mammogram experience! Karen was so friendly & informative. My previous experience…read moreat other places was met with people who were cold & uncaring. Karen read through my history & talked to me as we began. She listened to my concerns & then took the time to explain things to me. It makes the experience far less stressful.

I actually think they do a phenomenal job, working for the school district it's a breeze. Very…read morehelpful, and quick service seeing the Dr. The care is top notch!

I visited this location when all other urgent cares were closed for the night as I had just flown…read morehome and couldn't have made it in any earlier. I was 22 weeks pregnant at the time and requested testing for RSV and Covid and it took 2.5 hours from being given a room to being discharged to be told I have Covid. I was told after they swabbed me for a respiratory panel that I was going to be allowed to leave since results take 1.5 hours and they call with results. I then proceeded to wait the ENTIRE time being told I was waiting on discharge paperwork just for the doctor to come in and say " I don't know why they decided to keep you here but there's only 10 min left on the test so we'll just wait it out." I then waited an additional 30 min for those results and another 15 or so before I was actually discharged. Overall, the check in process was exceptionally fast, but everything after that was not. Also seems to be communication troubles seeing as the doctor didn't know why I had been sitting waiting for an hour plus. I'll do my best to find other urgent care availability next time. ** as an insured customer, they billed my insurance for a total of $8,800 for this COVID test and longer than necessary stay.

Doctors SEND YOUR BUSINESS ELSEWHERE....YOUR CUSTOMERS WILL THANK YOU!…read moreI received notice that my credit score had made a significant drop right as we were about to close on the refinancing of our house(4/12/2021). When I looked into the situation I found that during an oral procedure my daughter had something sent off for pathology at Heartland Pathology in Edmond. The bill was $82. The procedure was 8/2/2020. Around the same time(10/2020), we moved two doors down the road from our former address, and set up mail forwarding and notices were being sent by the postal service for change of address. Heartland had received our old address from the oral surgery facility, as well as a working CURRENT cell phone number to reach us at. Hartland said they sent three bill notices to our old address (9/16/2020; 10/21/2020; & 11/16/2020), which I do not have record of. Heartland claims they never received anything from the postal service stating a change of address or return to sender notice. According to the billing specialist, the last attempted contact from Heartland was 11/16/2020 via mail. On 2/1/2021 our account was received by a collection agency, Americollect, who says they sent a letter to our old address on 2/5/2021 and received notice that we no longer lived there and then updated their system to the new address on 2/10/2021. They however stated that they did not send any more letters to the new address once the new address was updated. THREE THINGS REALLY FRUSTRATE ME with this process. 1. Heartland admitted that they had a CURRENT PHONE NUMBER for us THAT THEY DID NOT CALL. Instead they sent it to collections. They said their policy was to not call. -(Becky in billing, who was very nice and helpful with trying to figure out what was going on today) 2. Heartland maintains that they never received a return to sender or change of address notice from the post-office, even though the collections agency was able to receive that notice after their first attempt at contact. 3. Americollect admittedly didn't send a second notice to us once they were aware of the new address? I mean, why update your system on 2/10/2021 and not send anything out as of 4/12/2021????????? WHYYYYY?????? To all of my friends in any medical practice, I would prefer you use a pathology group who cares enough about the people they serve to pick up the phone and give them a call when they can't get a hold of them. I assume you take my phone number for a reason. I don't know what other reason it would be, if not to call me if you need to get a hold of me. Please consider USEING SOMEONE OR ANYONE ELSE! and make sure they have practical and ethical collection practices instead of causing your patients stress and frustration over a bill that could have easily been paid.

This was a great experience. The Pathologist called my PCP and gave him the report the following…read moreday. What a great independent anatomical pathology group.

Super friendly and quick service today. Phlebotomist was great and tolerant of my sweet toddler…read more The poke didn't hurt one bit. The down side is they are kinda hard to find and their number doesn't work. You can make an appointment somehow I'm sure but you really don't need one.

Top Notch Care the moment you walk through the door. Greeted by a receptionist smiling when I…read morewalked in . I waited a short time & was taken to a room to change my top. Very clean & answered any questions I was going to ask before. Was not uncomfortable & not painful. Will be coming back & telling others how great Breast Health Network is.

Very disappointed with the facility in Edmond. Had a mammogram a week ago and received a message I…read morehad my results available in my portal, which was barely an hour after I left the facility. To my horrible surprise, the report said I had lung cancer detected. I had to read this for myself, alone, 2 hours from home, and totally freaked out. No one called me about this. Called the facility, put on hold forever, told they would 'call me back', couldn't guarantee when and left me hanging. Finally got a call, said the dictation heard the comment wrong and the report would be corrected. No call from the doctor, no apology for stopping my life in its tracks for awhile, nothing. Who has the responsibility for proofing these reports before being sent to a patient? Why are these reports available so quickly? Just how well are they being read? Sent a note to letusknowatouhealth.com and no response (saw 2 doctors actually read my message)!! Not surprised. Be careful about choosing this facility. I have a huge history of breast cancer in my family and cannot take a chance of someone casually looking at my test.