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    Dean Baird Insurance

    4.0 (1 review)
    Open 8:30 am - 5:30 pm

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    Moutray & Associates - Moutray & Associates Insurance Agency Inc

    Moutray & Associates

    (4 reviews)

    This is the people who give away $50, Ask them why? MORE MONEY…read more Home Insurance, Manufacture Homes, Farm and Ranch, Flood, Personal Auto,Investment Property,City and Rural Properties. Looks like Moutray can do about anything when it comes to Insurance.

    I went with Moutray for Homeowners' Insurance when I was young and too uneducated about insurance…read moreto know to shop around. Working with them is a nightmare. They have NO VOICEMAIL and only operate during normal business hours (but you have to guess when their lunch breaks are and what "business hours" are for them... 7-4? 9-5?). This is a NIGHTMARE for any military members who may be TDY, deployed, PCS'd, etc and in a different time zone. I recently needed an update to my flood insurance policy per FEMA and in order to sell my home. I sent the flood elevation certificate to Sheryl there, and received no acknowledgement of receipt. I emailed her and asked if she could confirm that she got it? Which she did. All she said was "we got it." I asked, is there any estimated time frame in which I can expect to receive my updated quote? She said "We'll work on it right away." Well THREE WEEKS went by and long story short I ended up emailing them and having to threaten to let Dyess' base legal office know of their company's poor practice. Then a man named Tyler emailed me back instead of Sheryl. He said he's working right on it. But he wanted to talk on the phone instead of getting our dealings in writing. I said no way, at this point I want EVERYTHING in writing! So as it stands, the flood elevation certificate needs a manual review because my house is barely on the flood line. So he said he has to go back to the surveyor and have them do that. UGH. I asked why that wasn't done 3 weeks ago? Why do I have to follow up with and threaten a business in order for them to realize that more action is needed? More importantly, I've been paying my mortgage out of pocket now for a month longer than necessary, and I have buyers waiting. Bottom line: if you're military, avoid this business like the Plague.

    Dean Baird Insurance - insurance - Updated May 2026

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