I go to Goldsboro because this group is very thorough and they put my car back together properly. I…read morealso want to say they don't push you for services that you don't need. I do a lot of maintenance on my car by myself oil changes and things like that, and they do not argue with me. I also took my car to get the spark plugs changed somewhere else and they just noted that on my car records. They're very nice to work with.

Amazing team and service. If there are any questions or concerns after my visit all you have to do…read moreis call them and they will fix the problem.

I couldn't be more positively impressed with the service crew at Toyota of Goldsboro…read more All my Toyotas all have over 300k. New to the area, I am so pleased knowing there's competent mechanizatics nearby capable of servicing my vehicles when the work needed is beyond my ability. I give six stars if possible!

Toyota of Goldsboro…read more BUYER BEWARE: THEY WILL DAMAGE YOUR CAR AND HOPE YOU DON'T NOTICE UNTIL ITS LEFT THE LOT!!! After an initial test drive, the crew cleaning the windshield damaged it leaving several major scratches front and center directly in view of the drivers seat. I noticed it on my ride home and tried immediately contacting the dealership. My salesman did not return my calls. I then called back for the general sales manager after getting ahold of him, I was told the matter would be resolved. This is the follow up correspondence I received from my salesperson. I would also double check that their vehicle description is accurate. After putting down the nonrefundable deposit down, I realized that I in fact did not have heated seats. Despite its listing in 2 spots. DO NOT LEAVE THE LOT WITHOUT LOOKING IT OVER AGAIN, EVEN AFTER THE TEST DRIVE.

My husband and I had a great experience buying from Deacon Jones Ford in Goldsboro. Bergin Hartzog…read morewas very knowledgeable about the vehicle that we were looking to purchase and went out of her way to find the vehicle we wanted. She even introduced me to the gentleman who would be driving it to Goldsboro for the dealer swap when I expressed that I wasn't especially excited about someone else driving it and that helped ease my mind on the matter. Zan was very honest and we did not feel pressured to purchase anything which was nice. Kirstin Parrott is the first finance person that I have ever bought an extended warranty from when purchasing a new car. Kudos to her, she did a great job as well considering I told her we were not interested in the warranty when we originally sat down with her. I also wanted to mention that I'm typically very hesitant to bring a vehicle in for any kind of service to a shop that I am unfamiliar with. I am currently attending the WCC automotive program in pursuit of a hobby. Keevin is in my class. Knowing that you employ people like him in your service department makes me 100% comfortable bringing our new car there for service or repair in the future. Your people are representing you well and I'd absolutely recommend Deacon Jones Ford to my friends. The car was initially delivered with significant scratches but Jesus Diaz did a great job at restoring the car to nearly perfect. He saved the day with his detailing skills. The only thing left was a spoiler with cracked paint but Robby (the GM) committed to having it repainted/repaired as soon as I would be willing to bring it in for repairs. Kind Regards, Catherine

The service rep was not very friendly (Frank). He really needs to work on his customer service…read moreskills. I spent over 1700 dollars in repairs. What I initially brought the vehicle in for was not actually looked at. He called me and gave limited explanations on why the repairs were needed and what caused the problem. Once my car was finished it wasn't washed or cleaned. The previous time I had my oil changed at that location and not sure they did the oil change because my oil mileage indicator was not reset. Called them to ask and they were very short and said "just bring it back" in a bit of a condescending tone. Will not return. W

great people great service - I t experience was seamless…read moreand I bring my car back to get service also

Wanted to get something looked at on my vehicle while it was still under warranty. The first time…read morewe called we were told that appointments were a week out. Called a few days later to ask about scheduling a time and day, was then told that they were scheduling two months out. We explained to this person what we were originally told and she told us they couldn't do it at all and to take our business somewhere else. Never again will we ever do business with this specific dealership. I understand my vehicle is about to his 36K miles but she could've been a little nicer about it. I understand the miscommunication but no need to be so rude about it! We only mentioned what we were originally told. I guess they don't under what customer service is! If I could zero stars I would most definitely do it!

I bought a used car here about 2 weeks ago - overall experience was not good & I would NOT…read morerecommend this location. I normally NEVER write reviews like this but I received a call a few days after my purchase from someone at the dealer asking about my experience. I went into great detail with her, she sounded very concerned and assured me she would be speaking to her manager & get back to me. I've not heard from her since - so much for customer service. I was asked to setup an appointment to see the car I was interested in, so they could be "mindful of my time". When I arrived nobody knew who I was, what car I was interested in or even that I was coming. After waiting over 4 hours in a small sales trailer with anywhere from 12-15 people at a time, we finally had to threaten to leave if we couldn't get an answer about the financing. Then with having nearly perfect credit - the rate was a joke. Thankfully the finance manager was able to get it lowered after I let them know I was already approved elsewhere at a lower rate. Finally all the paperwork was signed we were ready to go. BUT not so fast - my car was getting 2 new tires which weren't in stock, so we needed to take a dealer car. During all this wait time that car should have been prepared to go - plate put on, gas filled up - NOPE - we had to wait more for all that to happen. After about 5.5 hours we then were able to leave. My car was supposed to be ready the following afternoon for pickup. My salesman called Friday afternoon letting me know the car would not be ready for pickup until Monday. I let him know I was not able to pickup the car on Monday, the dealership is 45 minutes away, he agreed at that time the car could be delivered to me Monday without a problem. I received another call Saturday afternoon asking me if I could stop what I was doing & bring the dealer car back right away - apparently someone had made an appointment to see it but couldn't since it was given to me. I advised that was not convenient for me - but they were more than welcome to come get it & leave another car for me. About an 1.5 hours later someone showed up from the dealership, with no notice, to swap out the cars. This entire scenario in my opinion was completely unprofessional & shows the lack of organization at this dealership. On Monday early afternoon I contacted the salesman to get a time the car would be delivered. I was told it would be ready to pick up at 5 - so I mentioned the previous discussion where I was told the car would be brought to me. The salesman proceeded to tell me that he was very busy and couldn't bring it himself but would see what he could do. At this point I was 100% over the entire situation & if I could have undone the entire sale I was prepared to do that. I let him know if the car could not be delivered to my house as we discussed by the following day then the deal was off. The salesman understood & the car was delivered by someone else that evening at 8PM.

Would not recommend. Sold me a me a truck with blown out front struts and shuttering trans…read moretransmission. Would not fix struts and charged me 800$ to reprogram trans which didn't fix it 2017 GMC 1500 Denali 53,000 miles when purchased

Great folks, honest and trustworthy. They did what they said they would do. Service department is…read moregreat also.

Purchased optima here in 2018 and have mixed getting service between here and Fred Anderson in…read moreRaleigh. Much prefer this location. They don't tell you the 5 things they recommend to fix before even looking at your car like I always get from Fred Anderson.

I purchased a vehicle the first part of August. Last Monday the vehicle would not start after my…read moresecond stop of the day. After multiple calls only to be sent to voicemails or no one answered, Savannah called me. I was a mile from their location. She came to me immediately bringing a mechanic with her. They immediately identified my issue and told me to follow them back to the shop where the issue was resolved. Savannah saved the day. I am a senior and I was feeling so discouraged. Thank you Savannah for coming to my rescue. This review is for her actions.

Just a quick buyer beware of Matthew's Motors Goldsboro. This morning February 25,2022 while…read morevisiting the lot I was greeted and was looking at a 2020 Honda Civic while in office giving them my information a very upset customer came in and from what I could hear from the customer having the phone on speaker should have been a red flag itself she was saying they had caused her bank account to become $-600.00. So I proceeded to test drive the vehicle and upon test driving I went and had the car looked over elsewhere where it was found the car had some damage and also upon driving back to the lot all four of the windows were hesitating to roll down almost like they were about to go off track and not work. From seeing these issues I took the vehicle back to the dealership and explained to them I was no longer interested in the car. Upon getting in my vehicle Manager Rob had stopped me and my girlfriend from leaving explaining he did not want to lose our business and if he could just try to help us sure cool so I showed Rob the issue with the windows he than showed me it was a adhesive where the tint was removed causing the issue with the windows. Than I showed him my concerns of the damages to the rear bumper and where the vehicle had been repainted he kinda just shrugged the issues off. I than walked the lot just looking at inventory as Rob went inside to see " what numbers he could come up with" for the value of my 2021 Toyota Corolla trade in. I began looking at a Maroon Dodge Charger upon looking it over I checked the dipstick to the oil there was no oil on the dipstick I expressed the concern to Rob in which he stated the vehicle had to have oil on it to pass the inspection to be able to be in lot and sold on lot i than showed Rob there was no oil on the dipstick again another issue just kinda shrugged off. I than was told they were willing to pay off my trade in and get me in a Accord not sure which vehicle that was cause I had test drove the junk of a Civic they had on lot. I than asked for a quote showing the amount for my trade in and showing on paper printed out that they were paying it off and showing the numbers. He said okay no problem proceeds to go inside while I continue to walk the lot looking at vehicles than comes back out in which I ask again for a print out showing the numbers. He than says he's not doing that and will hand write that info down because I'm not taking the numbers he's giving me and shopping elsewhere. Overall very unprofessional and very rude of Rob I really before today had heard nothing but good of Matthew's Motors Goldsboro but after today I know my business will no longer be going to them ever. This morning was a complete waste of time and shows why I only deal with certain Toyota and Honda dealerships around Goldsboro NC. Also if I could I would give this no stars because it doesn't even deserve 1 star. update I called this morning and spoke with rob, after finding out they keep running my credit and I'm not even at the dealership! way to affect my credit!

Outstanding - 1st time appointment From start to finish…read more(Deloris- Service writer) ) communicated often and effectively. This instilled confidence for me in the process. Even when she was out she had her covering co-worker call with updates. I also went on a test drive with shop foremen to help identify the issue. Even though we could not dulplicate the issue. He still believed me and stated he would continue to try and identify the issue. The issue was resolved. The best overall customer service experience from start to finish. Kudos to Doug Henry Buick - I am not easily impressed. But you earned the best rating 10 Star experience. 2012 Buick Lacrosse with electrical issue.

Brought my SUV in for routine maintenance, an oil change, and some lights in my dash…read more Richard was amazing help, and his shop did a great job, inspecting our car and getting it back to us in a timely manner. He was quick to communicate (which we love) and are very pleased with the service. We will definitely be back!