I've not had a reason to visit Baptist Beaches for a personal reason. I've been there to visit a…read morefriend and to take a family member there for their own injuries. While visiting my friend 5-ish years ago things didn't sit quite right with me. She was in the hospital for nearly a month with an excruciatingly painful kidney infection that just wouldn't heal quickly nor easily. To me, that seemed odd... but I'm not a doctor. She didn't seem to be getting what she needed to heal properly. Upon being discharged she sought other doctors for prolonged care. About two years ago, my mom fell and dislocated her shoulder. I took her to the emergency room at Baptist Beaches. Knowing she was in pain, she wasn't actually seen for any type of care (just checked in and places in a room for several hours before even meeting the ER doctor. While waiting she wasn't given anything for her pain, either.... Not even some ice to place on the shoulder. Once the doctor came him he was VERY short with her and spoke rather rudely, almost as if to childishly mock her because she, too, was being short and raising her voice. However, she was the one in pain! He even threatened to 'walk out of the room and not come back' after she told him that she didn't want morphine. She related it to another family member's death and it was an unpleasant trigger for her. He behaved quite immaturely as I waited for him to stomp his feet as he left the room. I literally had to be a referee for the two of them. To this day, my mom STILL cannot lift her arm much higher than where her elbow is. However, that is in part because she didn't go to physical therapy after her injury. A couple of months ago, I again had to take my mother to the ER immediately following a visit with her general practitioner. It was discovered that she had a blood lot in her leg. To this day, we don't know how big it is, if it's dissipated, where she's bleeding from, or exactly how serious it was. We DO know that this visit was much more palatable for her 5 day stay. The nurses were more polite and orderly in their interactions with her. They seemed to be knowledgeable and very thorough with their responsibilities and communications. In both cases, I'm grateful to have had an emergency room so close to her home!

A Shocking Lack of Respect for a Cardiology Patient with Baptish Medical Center Beaches…read more I had an appointment scheduled with my cardiologist, Dr. Cox, at Baptist Beaches Cardiology Center in Jacksonville Beach for 8:15 a.m. on September 17, 2026. I arrived approximately 10 minutes early, only to be told that I was not on the schedule. I made this appointment last February, more than seven months ago. At some point, Dr. Cox's schedule changed, and my appointment was canceled. However, no one bothered to make certain I knew about the cancellation or arrange another timely appointment. I drove to the office expecting to receive an important cardiology checkup and review the results of my CT scan. Instead, I was casually informed that I had no appointment. Then came the truly unbelievable part. I was told that Dr. Cox's next available appointment would not be until sometime in April 2027. That would mean waiting approximately 14 months from the time I originally scheduled this appointment just to see my own cardiologist. When I expressed how unacceptable that was, the response was that they are very busy this time of year. Apparently, "this time of year" now lasts until next April. The only alternative they offered was an appointment with a physician assistant approximately seven weeks from now to review my CT scan. Therefore, after already waiting more than seven months for today's appointment, I must now wait another seven weeks to discuss the results with a PA because my actual cardiologist cannot see me until next spring. This is cardiology, not a routine haircut or restaurant reservation. Patients are dealing with heart conditions, medical tests, serious concerns, and genuine anxiety. Canceling a long-scheduled appointment without ensuring the patient is properly notified is irresponsible. Making that patient wait another seven weeks to review a CT scan, while offering no appointment with the cardiologist until April, demonstrates a stunning lack of respect and concern. Baptist Beaches Cardiology Center appears to have forgotten that patients are human beings, not numbers to be moved around on a schedule. If a physician's schedule changes, the responsibility belongs to the practice to contact affected patients promptly and provide reasonable alternatives. It should never be the patient's responsibility to arrive for an appointment and discover at the front desk that it disappeared. I find the way I was treated disrespectful, dismissive, and completely unacceptable. Being "busy" is not an excuse for poor communication, inadequate scheduling, or leaving a cardiology patient waiting months to review important test results. Baptist Health should be embarrassed by this level of patient service. Patients deserve communication, accountability, timely care, and basic respect. I received none of those things today.

My son has to go every three months for medication renewal and I pay the same co-pay for in office…read moreor virtual for a simple visit to confirm medication renewal. Just received a bill for double my copay on a recent routine virtual visit that listed 2 minutes. Come to find out that they billed twice of what they normally bill to insurance because my son saw the doctor at 5:30pm which is "after hours" verses 5pm, even though the office is open until 8pm. I was never told there would be an additional fee, especially since they are open until 8pm?? Why would you not tell someone that when booked and why would I assume there would be an additional fee if it is not "after hours" when you are open???

Can't say enough about the staff here. I never have a hard time getting an appt when my daughter…read moreis sick. Check in is easy as they text you a link to do everything online before even arriving. Staff is pleasant and so good with the kids. This time, Ms. Benitez saw my daughter and she was very thorough and helpful.

Clean place; friendly staff; efficient, paperwork protocols for new clients (via the portal);…read morelocation is easy to find! Malissa Richter was knowledgeable, concise, positive, kind, & quick-minded! What I enjoyed the most is that she actually listened to what I had to say! Additionally, she ended our consult with a plan and a follow up!

I've had a great experience with Dr. Randolph's Ageless & Wellness Center. I personally see Steven…read moreGarces, ARNP, and highly recommend him. Steven takes a true whole-person approach to health and really listens--he's knowledgeable, professional, and genuinely invested in helping you achieve meaningful, long-term results. From the moment you walk in, the entire staff makes you feel welcome. Everyone is friendly, attentive, and goes out of their way to make sure you're taken care of. I also want to mention Dr. Randolph's pharmacy next door--it's just as impressive. The pharmacist and staff are incredibly helpful, efficient, and always willing to go the extra mile to make sure you get exactly what you need quickly. If you're looking for a team that truly cares about your health and provides top-notch service, this is the place to go.

If you or an adult family member are in need of primary or acute medical care, and you meet our…read moreeligibility requirements (see below), you will find a medical home at Sulzbacher Beaches Clinic. Quality health care is within reach. Financial hardship is no longer a reason to be without quality health care. Our medical professionals are available to assist you with your health care needs.

My husband and I, both senior citizens were patients of Dr. Quinn's for almost 4 years before…read morefiring her! Island Doctors, with at least 55 clinics state-wide, is owned by Dr. Roy Hinman, a physician headquartered in St. Augustine for at lest 40 years. I presented to Dr Quinn one day complaining of a bladder infection, which seems pretty basic. She ordered a urine culture, and asked me what I wanted prescribed for it, as it indicated bacteria and blood. My husband and I happened to work in the healthcare field for a combined 50 years, but, since when do you ask the patient to prescribe what they want? Bizarre! Well,, the culture report can back on a Sunday via Labcorp's website, and results showed very resistant bacterial infection, and antibiotic Dr. Quinn put me on would not work. I called the office first thing the next day, and they claimed results weren't final yet! i waited all day for callback from Dr. Quinn, and finally afete 5 pm she called to tell me she had to consult with Dr. Hinman. These 2 "genius" doctors ordered me to take 5000mg Vitamin C daily for 10 days! No way in hell is that going to cure a rare bacterial infection like sepsis! With HMOs you can't easily get a second opinion, so I took myself to St. Vincent's ER, and when I explained all to the ER doctor, he was in disbelief that the antibiotic indicated on the lab report had not been ordered. He said no amount of vitamin c would have had any affect, which I knew. That doctor ordered the right antibiotic, and I was fine in a week. Incidentally, just as I was walking into the emergency room, Dr. Quinn herself tried to call me, but I was unable to get to my phone. She knew damn well she prescribed the wrong thing! We never returned to Island Doctors, but immediately went with Conviva Senior Care, which is a night and day difference!

Unfortunately, my 73 year old mother has been a patient here for several years. I tagged along for…read morean appt this morning and it was horrible. Dr. Quinn walked into the room with an attitude, did not address the patient or myself. When I did try to introduce myself she was very unprofessional and just rude. Questions were met with a holier than thou, condescending response. At one point she was literally screaming at me. Definitely not qualities or behavior you want from any dr..especially your own Dr. I am not surprised they have an overall Google rating in the 2's. Do NOT recommend you or anyone you care about go here.

I saw Dr. Graham because I was having pain in both shoulders which had developed suddenly. I had…read morenot experienced an injury. He x-rayed the shoulders and said it was severe arthritis. He gave me a steroid injection in both shoulders and I was given another appointment in three months. I was not given any information about how to manage the pain if the shots didnt work or whether I should restrict use. The shots did not cause any reduction of the pain.

Subject: Request for Review of Orthopedic Care Provided by Dr. Graham…read more To Whom It May Concern, I am writing to request a formal review of the care I received from Dr. Graham during my recent appointment for a newly diagnosed spiral fracture of the third metacarpal. At the time of the visit, I was wearing a temporary splint placed by urgent care and was experiencing pain and swelling. I informed Dr. Graham that I did not feel the splint was fitting properly and asked for guidance regarding appropriate immobilization. I was told that the splint "looked fine." When I expressed continued concern, I was advised to purchase a brace from Amazon and to work on making a fist so that my hand would not become stiff. I was not provided with a specific recommendation regarding the type of brace that should be used, nor was I given detailed instructions regarding activity restrictions or warning signs to monitor. Most concerning, I was instructed to return in four months. I specifically asked whether the intended follow-up interval was four weeks, and I was informed that it was indeed four months. A four-month follow-up appointment was subsequently scheduled. As a healthcare professional myself, I understand the importance of preventing stiffness and promoting recovery. However, I left the appointment feeling dismissed and without clear guidance regarding the management of an acute fracture. My concerns were not adequately addressed, and I remain troubled by the absence of earlier follow-up or imaging to evaluate healing and alignment. I respectfully request that this encounter be reviewed and that I be provided with clarification regarding the rationale for the treatment plan and follow-up interval. My purpose in submitting this concern is to advocate for clear communication, appropriate patient education, and high-quality care for all patients. Sincerely, Lakeisha Simmons, RN

I see Dr. Shearer and I can honestly say my health care has NEVER been this thorough. When you…read morecall, you get a real live human. They do blood work and all tests either here or at the hospital. top notch health care if you want answers. I had a few issues my old Dr just marked off as getting with age or nothing to worry about. While it was nothing to worry about, they actually got a diagnosis as to what it was and now I can take steps to avoid it getting any worse. Love the Dr's, love the staff and love this facility.

I am a cardiac patient, and my prior PA left. Having trouble getting another appointment, and they…read moresay we will call you when avaialable. They continiously do this for patients, and sometimes cannot get an appointment. Do yourself a favor, and find another hospital/physician group.

My first visit went very well. Staff was very nice and informative. I have cancer and found it…read morevery difficult to find someone that offers high dose vitamin c. This place has it all as well as an integrative doctor on staff. Thankyou all for your excellent care

Dr Brent is great!! I'm not injured just see him for wellness to keep me healthy in my very active…read morelife!! Highly recommend

My doctor ordered a lung CAT scan (which was clear). I scheduled it at Baptist Beaches. I walked in…read morethe main hospital door and went slightly to the left for check-in. I was guided to my next stop. I checked in there and took a seat. I waited 5-7 minutes before I was called back. I had to take off my bra due to the underwire. Then I layed down on the machine. This was my first time having a CAT scan. The machine moved back and forth and around and made some beeps. The scan took roughly 5 minutes. The staff were friendly and helpful. I would go to this location again for my imaging needs.