I am a frequent visitor in Hasselt. By all and large, I don't have any problems with service in this city: neither hotels, no restaurants. But the waiter Patrick Leroi (Patje) from Orangerir made me crazy twice.
He was rude, unprofessional, unpolite and overconfident.
I asked to cook for me spaghetti and serve the souce separately. I had the problems with my stomach before, so that was the reason of my special order.
I told him: no butter, no oil. Just spaghetti.
I was waiting only one minute (it's how they cook food there), he brought me spaghetti with oil, shrimps, butter, and cheese on the top. Did i ask for it? No.
I asked to change the meal, because I didn't order it like this. He refused! And he said that I didn't tell him about it. I asked him to solve that problem, he said: no, I can not.
Well, i was still hungry and asked the kitchen guys to cook me just spaghetti without oil and other ingredients. Then he came with a plate of only spaghetti, but he didn't cancel the first order, and i paid for all.
It was so humiliating, especially when people around didn't understand the reason of his inappropriate behavior and my reaction.
He made me guilty in the eyes of everyone who was sitting close to me by saying that I didn't mention how to serve the spaghetti.
And when i visited this restaurant before, he made some fun that i asked him to tell me something about the soup that i wanted to order. He is not obliged to know how they cook it, but to describe in few words instead of making offensive fun was necessary for him.
I don't want to recommend this place to anyone, because the quality of food is not so good. If they bring a dish immediately, it means they cooked it some time ago. Maybe, it's not fresh. The food is fat and oversalted.
They don't pay you enough attention. They charge you without any shame. And they are arrogant. read more