Pretty terrible clinic. As most Providence clinics are. Certain staff/providers make it a mostly…read moreregrettable experience. Some are okay. But now to make matters worse, Providence has removed all incoming call reception from the clinics and routed all calls to a call center somewhere. There has not been a single time since they made this change that I or anyone else in my family has been able to make it through the call queue in under 20 minutes. It's usually closer to 30. This is not an exaggeration. We went from being able to actually call our doctor's team and talking to someone in one or two minutes at the most, to now having to listen to the entire hold music menu twice over every time we call, and keep in mind that we're calling our doctor about our health, so sometimes timeliness matters. This is an unmitigated disaster and whoever made this decision should not only be fired, but should be permanently blacklisted from ever working anywhere ever again, because it shows either extreme incompetence or extreme hostility toward patients, or perhaps both. And if you thought mychart was a good alternative, think again. They also offsited message screening to some centralized location so not only does it take forever to hear back, but you're usually not even talking to your own clinic. The whole system is broken and it would be better to just let Providence go under than to let it languish in eternal decline, dragging their patients down with them.

Nicest staff up front and in the back. I went to thr immediate care a few times for me and my…read moredaughter and it was great. I wish I could go there for primary care.

I came here in the throes of pain and nausea. I was seen within about 30 minutes and given an…read morex-ray, diagnosis, prescription, and some non-narcotic symptom relief. However, later I had to go to another hospital for an ultrasound, and again the next day had to go to the ER for a CT scan, referral to a specialist and proper pain relief. So lesson learned, I should have gone straight to the ER and saved myself 3 trips. The benefit of coming here though was that I was able to get the symptom relief very quickly which would have taken hours in the ER until someone could see me. Everything was quick and efficient and I was treated kindly, just wish that they had more equipment and were able to administer stronger pain meds.

Dr Merna Labib. The worse! Expect to hear that she has no time to hear your medical concerns, even…read morethough you made an appointment. Also not knowing your issues but pushing prescriptions. Not sure how she got a license to practice but she's horrible! I will not go back! Get Droctors who care to hear you!

Northwest Primary Care - Sunnyside Collaborative Care 5…read moreStars (10/10 in my book) Let me start by saying this: I walked in here nervous as hell. I'd read nine bad reviews and thought I was about to walk into a medical circus. Instead? Total opposite. These folks are pros. First off, I got a tetanus shot from Heather (pretty sure she's an assistant), and I swear to you I didn't even feel it. She was done before my brain even registered there was a needle in the room. I was honestly stunned. Then I had bloodwork done by Riley, and again... no feeling, no digging, no fishing around. Usually when I get labs done, I feel every movement like they're trying to tune a radio in my arm. Not here. Riley was quick, smooth, and genuinely impressive. The ladies at the front desk? Friendly as can be. The place itself? Clean, organized, zero chaos. Everyone I met acted like they wanted to be there, which is rare in the medical world. What really blew me away is how simple the online system is once you set it up. Yeah, the first-time paperwork is a little annoying (anything new is), but once you're in boom you can check test results, message people, see what's next... it's like logging into your bank. Easy. So if you're like me, scrolling through reviews and stressing yourself out relax. You're in good hands here. I walked in worried and walked out smiling. Huge shout-out to the whole team at Northwest Primary Care Sunnyside. You guys crushed it.

Do not go here and waste your time or health with this office…read more You will not see your primary care without exceptional waits and will be better or dead before you are seen by your doctor. When another provider in the office finally gets to you, don't expect anything to come of it. Better off just going to urgent care, as that is where you will be going anyway if you want to see somebody and get something resolved. The worst. Look at the consensus star rating. Go figure.

The best place they have everything all doctor very good sweet receptionist Doctor Lee Poe the…read morebest family doctor he care do best for you

I have been going to SCC since 2019, and for the first few years, the level of care they provided…read morewas unmatched. Unfortunately, after my PCP, Dr. Kara Crisp, left the practice, that level of care went downhill. I have seen multiple providers, and unless I agree to paying for an out-of-pocket test, some of which that have been questionable, they are uncertain about what to do. I have spent hours upon hours in appointments with really no answers, and while I do appreciate that each provider takes time to speak with me, getting a timely referral, or timely lab results, is something this clinic struggles with. Again, they used to be on top of it, so I am uncertain as to what has happened in the last few years. Recently, I requested a diagnostic test, and after a lot of back and forth, I finally had one scheduled. Unfortunately, the authorization number that was given had expired, and no one in the office knew what happened, and they kept passing the blame onto someone else, delaying and inevitably forcing me to cancel said test, unless I wanted to pay out of pocket, which would have been quite costly without insurance. The receptionist, who regularly laughs at clients whenever they ask a simple question, was also quite abrasive and unprofessional. When I had made a complaint to the office manager, the blame kept being passed onto others, which seems to be a reoccurring theme with this practice. There is 0 accountability, and one of the reasons I am giving this place 3 stars is due to how lovely the clinic's environment is. It is calming, welcoming, and a stark difference from that of a western medicine doctor's office. I am also giving 3 stars, because I truly did like my providers, but I feel like the office staff could have been more supportive of them, taken on more responsibilities, and could have had more clear communication. Something that had been a reality when I first started with them back in 2019. Yes, I understand that each provider is essentially an independent contractor renting out office space, but that's a poor excuse for not supporting them and not taking on the responsibilities other doctors' offices front staff typically take on.

Do not go here! My son broke his arm and this was closest place to our house. We walked up to the…read moredoor at 7:50pm. As we approached the, literally about to open the door and the nurse comes up and locks the door. I am sure I gave her a terrible look because she inched open the door and said the doctor seen his last patient for the night. Even though the door says they are open until 8pm. I said are you serious? This kid has a broken arm and your door says you are open until 8pm. She said you'll have to go across the street..they can help you and shut the door. Obviously I was appalled! Really, turn away a kid in that condition! Needless to say the urgent care across the street did help us! This place does not care about people...choose a different place.

I will never be taking my family here again. The staff here are VERY unprofessional and lied to me…read more So on 2/24 at 4:00 PM, I drove my wife and my daughter to this urgent care, since my daughter needed a physical exam for her high school tennis team. As one of the practitioners called my daughter to begin her physical, my wife went inside the room with them and I waited outside in the corner of the waiting room/lobby, just minding my own business. I could hear what they were doing at the reception desk, but the receptionist's computer blocked me, so they couldn't see me from where I was sitting. One of the first things they did was an eye exam on my daughter, and I only know this because this practitioner, named Christina, who examined my daughter's eyes, came back out to the reception area and said OUT LOUD to the receptionist: "This girl's eyesight sucks!" Her co-worker responded, "Her dad's waiting outside," knowing that I could hear everything, since the waiting room is not that big. I obviously couldn't just sit there, so I got up and looked at Christina, asking her, "Did you check my daughter's eyes?" Christina said, "Yes." I then asked, "Did you just comment something inappropriate about her eyesight?" And she flat-out gave me a "No." I asked, "Are you sure?" And once again she said, "No, I did not." I then looked at the receptionist who knew I was sitting in the waiting room, and asked her, "Did you hear your co-worker say something about my daughter?" The receptionist said, "No" and again asked her if she was sure, and she again told me, "No." I clearly heard everything, and BOTH the practitioner Christina and the receptionist LIED to me. This is not the way you talk about your patients, your customers, and especially children. This was unprofessional of them, and I am NEVER coming back to this clinic and will never tell anyone to go here ever again.

I have been with NWPC Happy Vally, Dr. Moses, many years. My care with Dr Moses was consistently "…read moreTop Notch ". Dr Moses retired and my health needs were reduced to a blood vessel specialist/surgeon at OHSU, referred to me by Dr. Moses. Last Week. I was seen by Doctor Davis, and everything, every detail of my visit was " Top Notch! ". Doctor Davis and the entire staff were very pleasantly professional. I explained my health problems, Dr Davis listen, asked questions as he needed, directed his staff to perform specific additional testing and examination as directed. Reviewed the results and returned with directions regarding my specific medication requirements as well as blood testing to follow. I was possibly seen 10 min. after my appointment time, but the care I received was excellent and I fully expect it will continue at this high level in the future.

Dr. Barry Davis is a good listener and a great physician! He seems to really care about his…read morepatients and offers sound advice. I am an RN and will say that he hits all of the high marks in what I am looking for in a physician. We moved here a year ago. It took me a while to find a good physician who was taking new patients. A healthcare worker recommended his office to me. My husband and I both now use him and would highly recommend him. His office staff is very kind and helpful. Lovely location!

I had high hopes for using this practice. I had a very warm and encouraging conversation with…read moresomeone in May who guided me to write an online inquiry describing what I was looking for in a doctor so they could thoughtfully place me with the appropriate professional. The one who I read had openings was not my first choice, so I was led to believe that another doctor, whose online bio appealed to me, would be shown the form I filled out and I'd get a response. So, I never got a response. I called in June to remind her and was told "the doctor was on vacation" blah blah blah. She promised she would show the doctor my inquiry and I'd hear back either way. This didn't happen. That conversation was on June 5th and it is now over a month later. I give up on this practice. How can you be offering "concierge" medicine which is supposed to devote extra time to patients and completely ignore a potential new patient who is willing to jump in and pay the practice MONTHLY whether being seen or not? Ugh.

Yikes! Switching to their glitchy new care platform that handles all of your health information has…read moretaken Baskin from 3.25 stars to 1 star. Check the reviews not just for the baskin doctor who will be referring you to other doctors, but also check the reviews that are very publicly available on the Apple App store and the Google Play Store. SigmaMD is big yikes. Switching from one of the highest rated Hipaa providers to a poorly rated new entrant... strange strategy. Oregonians: Be careful!!!

Don't bother wasting your time at this clinic. It took us one hour to see the doctor for my…read moredaughter's wellness appointment. 35 minutes waiting in the waiting area because the receptionist did not check us in. (Despite telling me that I'm all checked in) 4-5 families came after we arrived, yet got to see their doctor before we were called. I thought that perhaps they accidentally double booked or there was an emergency going on in the back. Nope, it was none of those reasons!! When our name was called I expressed my frustration to the nurse who was really rude back despite it being their staff's fault for the error. Note to that nurse: if it's your clinic's fault, you need to learn to shut your mouth and accept responsibility!! The nurse finally explained that no one checked us in!!! I couldn't believe this!! I arrived early because I respected their time, but they lack of respect for my time. On top of that, I had a conference call that I needed to join, but this error caused me to miss work. Is it fair that I was unable to do my job because they can't do their job??? I give them 1 star, and this is only because Dr. Long is nice and we have been going to her for 8 years. This will be the last time our family goes to the happy valley clinic. Their staff is unprofessional and ignorant. They are unable to do their job and I really hope Dr. Shah reads this posting and decides to either retrain the support staff or consider hiring professional employees. To the receptionist that didn't check me in... sorry, there's no excuse. We were the ONLY family in the room. Do your damn job and stop surfing the internet and gossiping with other employees!! You are a huge waste of resource!

I'm really happy with our care at Oregon Pediatrics in Happy Valley! My baby is 2 months old now…read moreand we've had about 4 appointments, with 2 different doctors, and were pleased with each visit! The office is nice, clean and quiet. It's conveniently located and easy to get to from my house and work. We regularly see Dr. Heather Long and she has been wonderful so far! She answers all my questions with confidence and makes me feel better about the million things I want to know. She's gentle, knowledgable and just overall great. :) When she was out of the office we saw Dr. Brian Palato and were equally as pleased! He was funny, quick and very informative. Plus the front desk staff are all super nice and the medical assistants seem spot on. Way to go Oregon pediatrics! So, again, so far our experience has been wonderful and we are happy we found a small, quiet pediatricians office to call our own!