Recently my 15 year old daughter had 4 wisdom teeth extracted. The care and professionalism was…read moreexceptional. Dr Burnett was above and beyond great. He took extra time to talk with us prior to her surgery and after to assure us she was in good hands. The following day a staff member called me to follow up and check on her progress. Would highly recommend this center.

Our surgeon and nurse staff were fantastic. Very professional. A five star! Unfortunately the…read morebilling and administration of the office is a zero star! After pre paying and giving all my info including address & phone numbers, I went home a happy customer. But apparently they miscalculated and the $80 I still owed was billed to some other address. They then turned me over to a collection agency who somehow had my correct phone number and address! They were able to contact me on the first try. Finally, they wouldn't take my $80. I had to pay the collection agency. Watch out. Their stupid billing mistakes will hurt your credit. Too bad!

I'm writing this review to help others avoid what my son went through at this Aspen Dental…read morelocation. He's an incredibly strong, capable adult who rarely asks for help--but after this experience, he was in so much pain and confusion, he asked me, his mom, to step in and advocate for him. That alone should tell you something. He initially went in on April 10, 2025, for a cleaning and to get a treatment plan for his wisdom teeth. He left thinking everything had gone well--until we found out he'd been charged $300 for an oral care kit he believed was complimentary. They scheduled him for extractions on April 16. During that visit, the dentist attempted to remove his impacted lower right wisdom tooth. The procedure lasted nearly an hour. The tooth fractured, and the dentist left part of it in the socket, telling my son it was fused to the molar in front of it and that if he wanted the rest of the tooth removed, they would also need to pull that molar. He was sent home in extreme pain, given only Motrin and antibiotics, and told to return if the roots worked their way out. Over the next 8 days, the pain did not let up. He couldn't sleep. He experienced nightmares about the procedure. No one from the office followed up. No imaging was done. No surgical referral was offered. I accompanied him back to Aspen Dental on April 24 to request better care. The office staff was professional and apologetic, and they did apply dry socket treatment--but only after he endured six more injections to tolerate the pain. The dentist, however, was short-tempered and defensive. When I asked a basic question about aftercare, he cut me off and asked if I was a lawyer. Thankfully, the next day, Gideon went to Joplin Oral Surgery, where they removed the remaining fragment and both upper wisdom teeth without incident. Under anesthesia, he finally received proper care. The oral surgeon confirmed there was no fusion between the wisdom tooth and molar--meaning Aspen Dental's justification for leaving it in was not only wrong, it could have cost him a healthy tooth. This has been a traumatic ordeal for my son--physically and emotionally. We've filed formal complaints with the Missouri Dental Board, Aspen Corporate, and the BBB--not to punish, but to protect future patients. Please consider a second opinion if you need anything more than a basic cleaning. We learned the hard way that this clinic is not equipped for complex extractions, and the consequences were severe.

Aspen dental review 1000.00 lesson learned and mistake. I'm…read moregoing to have to change that 5 star review. If there were a -5 I would do that one and I'm not Karen. I'm a major people pleaser. To a fault sometimes but this was crazy. You may as well go across the street while you can to affordable dentures where they are honest, good at what they do, and looking out for you not only themselves at your expense. First she tried to get me into a 1000.00 extra on interest payments through in house financing. AFTER I JUST TOLD HER NO THANK YOU. I can't there because I have a care credit credit card And was going to use their 18 month no interest promotional financing. I'm glad I read the paper she gave me to sign. I said oh no this isn't care credit. I'm not paying 1000.00 extra interest. I came here because of care credit. It would've been 3500. Not 2500. She said oh let me see if we have that. That tells me right their she was full of crap. I'm starting at the pamphlet I just got from HER DESK! she is the FINANCE MANAGER! She knows they have that. She should've said oh, you did tell me that, my mistake. But she didn't she said, let me see if we have it, and played stupid. Anyways, so she says, of here it is, we do have that option and fixed it. Then talked me into a cleaning I only got to help them out because my insurance pays for it once a year so it didn't matter when or where I got it. Turned out she bills me under a paradontal cleaning which is coded different she only said, AFTER I was charged, they messed up on my teeth and I WANTED MY REFUND. I also had night two tooth brushes for 300.00 that I didn't need again of you are good to me I'm good to you. I was trying real hard. I even wanted to like the teeth but they looked like a horse. A denture wearers worse nightmare. He took teeth out the back and kept adjusting them but I told him the teeth were way too big and there's no adjustments that call fix that. I offered to get a cheaper smaller denture and he could've changed the teeth but didn't want to. So for 2500. Aspen dental could only do the top denture and cleaning. The bottom they said was another 1400. Or so. And said my insurance didn't pay anything. When I asked for my refund for the teeth after two weeks and give appointments of adjustments and not being heard, she took off the 1600. But I still owe 1000.00 and I'm going to call tomorrow again to have her call or try my insurance again. She said she would check to see if they covered anything but I know she didn't even check. How? Well I went across the street and for top and bottoms EVERYTHING was only 1067.00 my insurance paid for half plus the whole visit fee. Still it would've been 4k over at Aspen. If you want good people with great integrity that are good at what they do and looking out for you. Then put it in reverse Terry and go across the street to affordable dentures.​ I don't normally write reviews but people need to know because that's an expensive horrible experience that no one should have to go through. The lady at affordable checked and my insurance pays for half of my dental procedures up to 4k a year so I'll be calling again tomorrow for this full. 768.00 balance I shouldn't owe in full.

We are incredibly grateful to Joplin Oral Surgery for the exceptional care they provided my son,…read moreGideon. After a deeply traumatic and painful experience at another provider, I reached out to Joplin Oral Surgery hoping they could help. Initially, there was a nine-day wait--but once I explained the urgency of his situation, they found a way to get him in the very next morning. That alone speaks volumes about their compassion and responsiveness. From the moment we arrived, the team was calm, professional, and efficient. They listened to the full story without judgment, and while they never badmouthed the previous provider, they clearly knew how to handle the situation and quietly guided us through the steps to make everything right. They performed the extraction of the remaining wisdom tooth fragment (left behind and mishandled elsewhere) and completed the two upper extractions without incident. Everything was explained clearly, handled with grace, and done with the kind of care and integrity you always hope for but don't always find. This was not our first positive experience with Joplin Oral Surgery--both of our daughters had their wisdom teeth removed here, and it was seamless each time. I've also recommended them to friends, and every single person has come back with glowing feedback. Now I can add my son's story to that list. If you're looking for oral surgeons who are not only highly skilled but deeply professional and trustworthy, this is the team to see. They restored our peace of mind--and that is priceless.

I needed to get another tooth implant and wanted to try another doctor after my dreadful first…read moreexperience. A friend of mine recommended Dr. Sheffer at Joplin Oral Surgery and I am so glad I listened. Dr. Sheffer explained the procedure very well and the whole experience was as good as a tooth implant could be expected. From when I walked in the door Dr. Sheffer and the staff were professional and caring from beginning to end. Very little pain and the aftercare was explained very well and I had no trouble at all healing from the procedure.

Dr. Schaffer has retired. :(read more

I am very please with Dr. McAllister and the support staff. The assistant that has cleaned my…read moreteeth is very personable and kind. They are very knowledgeable and are able to answer my questions. I definitely recommend this office.

Absolutely the worst experience. Don't be fooled by the games and the fun waiting room atmosphere…read more This place is a full nightmare and potential traumatic experience for your child. I only write this to save other parents and children from having to the same experience. Be warned. He was very abrasive and has absolutely no patience for children, especially special needs children. First, I pointed out a brown spot and he said it was a stain, next visit he talked down to us as he pointed out that it became a bad cavity. Second, he was impatient, down right mean to our child and us, only because our child was scared. Instead of calming him down, he just yelled at him. Our child didn't do anything wrong, just said he was scared. I would understand some reaction if perhaps we were jerks, our child acted up or something. But we were very cooperative and our child was just an Autistic kid that didn't feel comfortable around this man. I've never seen anyone in any medical/Dental field act like this, but as this man pitched his fit (yes he pitched a fit), the entire staff were so apologetic to us, expressing embarrassment and you could tell they were ashamed of his behaviour. They whispered to me "I am so sorry". We went to a different pediatric dentist and even found out that those fillings weren't even necessary! Now, our child has never been scared and is completely chill and enjoys going to the dentist. Take them ANYWHERE else.

Our four year old had a little black spot on one of her teeth despite brushing every night…read more When we first got there the receptionist was very nice as was everyone the whole time we were there. They have full arcade games. They have everything from the simulated car arcade games, full size too not just some cheap or smaller version, to sit down and choose from over one hundred games like pac man, miss pac man, and gallega. They also had play station and cob with multiple controllers hooked up to HD TV's. Best of all every game was FREE! ( excluding your co-pay of course ). Needless to say the worst part of the wait was it wasn't long enough. I never thought in a million years I would say that about a dentist waiting room. When we saw the Doctor everything was very clean and new. Everyone was so nice and professional. They entertained my four year old so well that even getting a filling for her cavity, she was all smiles the whole time. I have never seen anything like it. The insurance picked up all except our co-pay which made this very inexpensive as far as my out of pocket. After my experience here I will be using this place for both of my kids as long as possible! The next day my daughter even ask if she could go back and see Dr. Rosenberg again instead of asking to go to the park like she usually does. This was the best experience I have ever had with any dentist and I can not recommend him enough for anyone with children! My three year old will be seeing him soon for her first visit and I couldn't be happier.

I started seeing Dr. Roberts in April or May 2021 after years of no answers regarding my extreme…read morefatigue. I was given a full blood work panel & started making adjustments to my thyroid medication I had been taking for years. With my thyroid medication adjustment & going gluten free, I lost 40 pounds within 3 or 4 months & my chronic gut issues were resolving. He has truly helped me start feeling better. I'd HIGHLY recommend seeing Dr. Roberts!

If I could leave a negative star I would. I was told that…read moremy secondary insurance could not guarantee full payment of coinsurance so I have to pay $240, so I did even thought it bc they have NEVER not paid in full any balance. I called my secondary on way home and was told yes they would pay & not to worry. I called the office approx a mon thh later when I saw my secondary paid everything and even overpaid and was told I was NOT able to get my money back until they have a check in hand. I asked if I could bring in an EOB from bo thh insurances showing I owe NO copay & was told no, doesn't matter. To make a long story short, they are not truthful when collecting upfront costs (there is a difference bt a company stating we WON'T pay & we can't guarantee payment) & even if you have proof in hand you have to wait for them to bill your secondary (they took 25 days from the day the primary paid to send to the secondary) This office is dishonest, not willing to assist when you have a issue and patronizing when speaking to patients when there is a billing issue.-STAY AWAY & FIND SOMEONE ELSE!

I went to My dentist and did the cleaning last year. Then I had a crown come off went to them thiis…read moreApril 2026 to had crown put back on did X-rays and cleaning then they tell me I have five cavities. This this is not normal. I went to Saia smiles for a second opinion off of 32Nd St. in Joplin had my x-rays transferred, and Saia smiles, looks at them and tells me I have no cavities. I will never go back to my dentist again.

Had an infection, wasn't supposed to go in until 4-7 they texted me next day and got me in that…read moremorning, good thing too the infection was getting bad so he pit me on antibiotics and gave me meds directly into my tooth started feeling better that evening