I'm writing this review to help others avoid what my son went through at this Aspen Dental…read morelocation. He's an incredibly strong, capable adult who rarely asks for help--but after this experience, he was in so much pain and confusion, he asked me, his mom, to step in and advocate for him. That alone should tell you something. He initially went in on April 10, 2025, for a cleaning and to get a treatment plan for his wisdom teeth. He left thinking everything had gone well--until we found out he'd been charged $300 for an oral care kit he believed was complimentary. They scheduled him for extractions on April 16. During that visit, the dentist attempted to remove his impacted lower right wisdom tooth. The procedure lasted nearly an hour. The tooth fractured, and the dentist left part of it in the socket, telling my son it was fused to the molar in front of it and that if he wanted the rest of the tooth removed, they would also need to pull that molar. He was sent home in extreme pain, given only Motrin and antibiotics, and told to return if the roots worked their way out. Over the next 8 days, the pain did not let up. He couldn't sleep. He experienced nightmares about the procedure. No one from the office followed up. No imaging was done. No surgical referral was offered. I accompanied him back to Aspen Dental on April 24 to request better care. The office staff was professional and apologetic, and they did apply dry socket treatment--but only after he endured six more injections to tolerate the pain. The dentist, however, was short-tempered and defensive. When I asked a basic question about aftercare, he cut me off and asked if I was a lawyer. Thankfully, the next day, Gideon went to Joplin Oral Surgery, where they removed the remaining fragment and both upper wisdom teeth without incident. Under anesthesia, he finally received proper care. The oral surgeon confirmed there was no fusion between the wisdom tooth and molar--meaning Aspen Dental's justification for leaving it in was not only wrong, it could have cost him a healthy tooth. This has been a traumatic ordeal for my son--physically and emotionally. We've filed formal complaints with the Missouri Dental Board, Aspen Corporate, and the BBB--not to punish, but to protect future patients. Please consider a second opinion if you need anything more than a basic cleaning. We learned the hard way that this clinic is not equipped for complex extractions, and the consequences were severe.

Aspen dental review 1000.00 lesson learned and mistake. I'm…read moregoing to have to change that 5 star review. If there were a -5 I would do that one and I'm not Karen. I'm a major people pleaser. To a fault sometimes but this was crazy. You may as well go across the street while you can to affordable dentures where they are honest, good at what they do, and looking out for you not only themselves at your expense. First she tried to get me into a 1000.00 extra on interest payments through in house financing. AFTER I JUST TOLD HER NO THANK YOU. I can't there because I have a care credit credit card And was going to use their 18 month no interest promotional financing. I'm glad I read the paper she gave me to sign. I said oh no this isn't care credit. I'm not paying 1000.00 extra interest. I came here because of care credit. It would've been 3500. Not 2500. She said oh let me see if we have that. That tells me right their she was full of crap. I'm starting at the pamphlet I just got from HER DESK! she is the FINANCE MANAGER! She knows they have that. She should've said oh, you did tell me that, my mistake. But she didn't she said, let me see if we have it, and played stupid. Anyways, so she says, of here it is, we do have that option and fixed it. Then talked me into a cleaning I only got to help them out because my insurance pays for it once a year so it didn't matter when or where I got it. Turned out she bills me under a paradontal cleaning which is coded different she only said, AFTER I was charged, they messed up on my teeth and I WANTED MY REFUND. I also had night two tooth brushes for 300.00 that I didn't need again of you are good to me I'm good to you. I was trying real hard. I even wanted to like the teeth but they looked like a horse. A denture wearers worse nightmare. He took teeth out the back and kept adjusting them but I told him the teeth were way too big and there's no adjustments that call fix that. I offered to get a cheaper smaller denture and he could've changed the teeth but didn't want to. So for 2500. Aspen dental could only do the top denture and cleaning. The bottom they said was another 1400. Or so. And said my insurance didn't pay anything. When I asked for my refund for the teeth after two weeks and give appointments of adjustments and not being heard, she took off the 1600. But I still owe 1000.00 and I'm going to call tomorrow again to have her call or try my insurance again. She said she would check to see if they covered anything but I know she didn't even check. How? Well I went across the street and for top and bottoms EVERYTHING was only 1067.00 my insurance paid for half plus the whole visit fee. Still it would've been 4k over at Aspen. If you want good people with great integrity that are good at what they do and looking out for you. Then put it in reverse Terry and go across the street to affordable dentures.​ I don't normally write reviews but people need to know because that's an expensive horrible experience that no one should have to go through. The lady at affordable checked and my insurance pays for half of my dental procedures up to 4k a year so I'll be calling again tomorrow for this full. 768.00 balance I shouldn't owe in full.

I went to My dentist and did the cleaning last year. Then I had a crown come off went to them thiis…read moreApril 2026 to had crown put back on did X-rays and cleaning then they tell me I have five cavities. This this is not normal. I went to Saia smiles for a second opinion off of 32Nd St. in Joplin had my x-rays transferred, and Saia smiles, looks at them and tells me I have no cavities. I will never go back to my dentist again.

Had an infection, wasn't supposed to go in until 4-7 they texted me next day and got me in that…read moremorning, good thing too the infection was getting bad so he pit me on antibiotics and gave me meds directly into my tooth started feeling better that evening

Great dentist who knows what he's doing. All the work he has…read moredone on my teeth in 14 years has been top-notch.

Fantastic service!! This is one of the best dentists I've ever used. I was in town on business and…read morehad an urgent need to fix a chipped tooth. I called multiple dentists and Shine "out-shined" them all. Not only did they manage to fit me in on short notice; their office staff, technicians, and the dentist were all amazing! Very professional, friendly, and skilled. I can't even tell the tooth was ever chipped. I strongly recommend them to anyone.

I saw Dr Groll..if i could give him a MINUS zero i would..I am elderly at 73, he was rude and…read morewanted everything his way..he said i could go somewhere else..I told him no referral..he said this is how we do things here..He was horrible and should be ashamed of himself..Tried to force treatment he wanted..Obnoxious and arrogant..A second opinion elsewhere was wonderful..no people skill to THIS PATIENT..seems he only wants patients with CERTAIN INCOMES AND certain insurances..he was the worse of the worst to ME..and i have had 2 bridges in the past and 13 or 14 crowns..i have seen many dentists in my lifetime..I am a retired RN and I am disappointed to have encountered a dentist like this..

From the owner: Welcome to Ozark Family Dental in Joplin, Missouri! We're dedicated to helping our patients achieve…read morethe smile of their dreams at a price they can afford. No insurance? Not a problem! We offer flexible payment arrangements and accept most insurances. Questions? Send us a message right here on Yelp. We'd love for you to join our Ozark Family Dental family!

Joplin is under a mandatory mask mandate, the front door of the office states masks are mandatory…read more Receptionist "doesn't agree" and had her mask barley covering her mouth. The other receptionist told me "we don't care". I had to have testing in order to get an appointment. Such rude front office staff and obviously they don't care about their clients.

Horrible phone service. Wouldn't even listen to me, then told thats "not my fault" and hung up…read more Glad I couldn't get an appointment here, have desire to be around people that are rude to those in pain!

Excellent dental team from the minute you walk in the door until you are taken care of by Dr Talbot…read morehimself and his caring staff! Always friendly and helpful to answer your questions or just to calm a bit of dental anxiety even! Highly recommend for all ages of your family!

Visited this practice for a general cleaning and an evaluation for a partial. The receptionist,…read moreCandy, asked me who my employer was and when I answered United Healthcare, she stated: "YOU work for United Healthcare?" As if my appearance in some way indicated that this couldn't be possible. This is how the appointment started out. Dr Talbot was very professional but very stern with no smile, no warmth or compassion whatsoever. To sum it up, if you are looking for a friendly dentist's office where the staff treat you with respect, dignity and compassion, this place is definitely not it. So many people are terrified of visiting the dentist and need reassurance and compassion before sitting in the dentist chair and will have to face the witch sitting at the reception desk who will size them up according to how they dress. I will not be back and caution everyone reading this about this place.

DoctorJacksie Short and team @ Joplin Smile Center are not only great at being their professional…read moreselves, they make for an experience better than a trip to the dentist ought to be. I have felt included and informed during the entire process. I am glad to have been introduced to their practice.

From the owner: Specializing in: - Dentists…read more- Oral & Maxillofacial Surgery

I've been a patient of Dr. Jim Lewis's for 30 or so years. He and the staff are simply wonderful…read more The level of care that I & my family has received is unmatched. I really appreciate the practice that they have built over the years.

Has been my regular dentist for nearly a decade! Dr. Lewis is very friendly and Dr. Cotham is…read moreyounger. I recommend them to everyone. They have wonderful hygienists and super friendly staff, like Candy! She remembers everyone's name.