Larry is a great guy! Helped me a lot with my issues regarding being overcharged from another…read morecompany! Very respectful, understanding and helpful. Give this guy a raise !

I was a loyal customer for 15 years, including direct deposit, mortgage, refinancing, etc. In 2025,…read morethey paid a monthly automatic charge I had set up twice, and admitted to it being their mistake. They refused to make it right, and told me it was up to me to go after the funds ($2700) myself. Unbelievable. AVOID THIS CREDIT UNION!

Needed a cashiers check or money order. Had cash. They don't do business with people who don't…read morehave an account.

I want to update my previous 2 star review. Sean answered immediately, and I called his direct…read moreline. He put me in touch with the new branch manager in Dracut followed up by an email to us both, to which the manager followed up with an email and phone call. She has been more than helpful since. BTW...I'm from Dracut, NOT San Francisco!

Great service. Need foot traffic to keep Seabrook branch open. It now closes everyday at 1 PM.read more

Used to be great, but has been getting more difficult to do business for a few years. The recent…read more"system conversion" was the last straw. Put the burden on their customers with changing account numbers (had to update all auto-pay bills), pulled funds from savings instead of checking, charged a dormant account fee every month despite multiple transactions, then did not credit until the following month, sometimes not at all. Could not pull statements online for weeks. Different explanations from branch staff and the customer service line (if you don't get hung up on after 45 minutes on hold....). Absolutely brutal customer experience.

Bank not loyal to long-term customers. Started an account at 17 was with this Branch for over a…read moredecade so it shocked me when they asked me to get my mother's permission to access the account. This account was in my name and my mother's name I've been using for over a decade without my mother's permission. But after all this they let an unknown person withdraw money from my savings to pay a Cable/telephone bill online. I asked how's this possible it's a savings not a checking's they say I don't know. Staff is conceited! and arrogant when a problem occurs dealing with customers. Enterprise Bank, Gorham St, Lowell, MA 01852

Just went in to open an account. First off, the bank was empty. I should have known right then to…read morewalk out. I go in to open a checking account with my lease, my ID (which was valid) my social security card and other forms of ID. They tell me I can't open an account because the address on my ID was different from my lease address (which is still valid). I didn't know Lowell Five was working for the RMV lol. Very rude, very unprofessional. DCU opened an account NO PROBLEM. I certainly won't ever do business with this bank.

Stay away! My parents were customers for over 60 years. Trying to get anything from them is like…read morepulling teeth! they are NOT customer friendly at all! My parents are 98 and 96, not very mobile and live literally .1/4 mile from the bank. While getting their finances in order, they were NOT accommodating to their needs whatsoever! For example...My mother totally forgot that she had an IRA with them. I went in person and they would not give me any information, which I somewhat understand; however, I am listed on their checking and savings account. I went back to my parents place and had my mom call the bank [their suggestion] with her credentials so that they could provide the account number for her IRA. They talked to my mom on the phone and got her credentials and then told her that she would have to come in person to get a print out of her account number. They would not release the account number over the phone. Are you kidding me? They were well aware of how immobile she is and still would NOT accommodate. Needless to say, due to their poor customer service, the IRA, and their 3 CD's will be rolled over to Fidelity! STAY AWAY!!!!

I experienced a traumatic event that went on for wks A teller was giving my checks , clearly my…read morename on them to other clients to pay their bills . My money kept getting drained & it was Christmas time last yr & now she's a manager with again all new faces wtf how is she still there I'm out

They passed out my checks to ppl to use My name being right on the checks Ordered me some to my…read morehouse Didn't ask or use them . I would deposit my checks & money would me gone. Brought it to their attention & within a wk money was returned

This is simply the worst managed Bank of America branch…read more I deposit large checks regularly and this is the only branch that doesn't allow me to do it in person, because the manager, "Jose" is an incompetent buffoon. It's literally the case that a transaction that I have made hundreds of times at different branches, I can not make here. I have avoided this branch precisely for that reason; I went in today because it was the closest branch open and it was a big mistake. Jose was there to impose his poor interpretation of the bank policies to inconvenience the customers. No wonder this branch has consistently the longest lines. Just stay way from this clown show.

Instead of calling the customer support and pushing buttons and never speaking to a human I went…read moreinto the actual bank today to ask a few questions on setting up my new business account. The woman was hesitant to let me in her office because she was so busy and I didn't make an appointment but she reluctantly said ok. She said she knew the answer to my question but wanted the person who runs the business center to explain it to me so she got on the phone and called just like I would have, pushing a million buttons to finally get a human. She kept telling me she knew the answer but wanted them to explain it to me? Does that make sense at all to anyone? She could have just said she didn't know the answer and I would have been ok but I had to sit there and listen to her go through the hoops to get someone on the phone. A real woman giving me a line of BS was more aggravating then the bot I would have spoken to if I called. Customer service at BOA is a joke.

This bank pretty much saved my life. I got a random phone call from Joe, one of the bankers here…read morewho asked me to come in to see if there were any financial improvements they could help me with. Up until that point I had tons of debt from various credit card companies. It was tough to pay them all foen due to the high interest rates. Joe was able to do a balance transfer, consolidate my debt to a new line of credit that was interest free for like a year and a half. Solved everything and I'm debt free due to a random phone call. Thanks citizens. Aside from this, all the tellers are extremely polite and pretty cute too. They always make a point to welcome the customer with a smile. Even when there are long lines they periodically say "thanks for your patience!" Which makes me a little less irritated that I'm stuck standing in line at the bank. Nothing but good things to say about this place!

The branch in Tewksbury is not very good. One of the tellers is extremely rude. The hours are…read morehorrible, no late hour. Closes at 4 pm daily. I would not recommend this bank.

I love this bank! The staff is very friendly and knowledgeable and really make me feel like they…read morehave my interests at the front, unlike big banks where you are just a number. Rates and fees are very competitive.

One of the smartest things I did, when I moved to Tewksbury 30 years ago, was to change banks. I…read morehad Citizens Bank and every time I went there, it felt like I was putting them out. I became a member of the TFCU and have never regretted it for one minute. The staff is always cheerful and happy to help you for whatever you need. I want to thank Maureen Montecalvo and her staff, for ALWAYS going above and beyond.

I have been a member for about 5 years and feel it has gone downhill. First of all, I'm glad they…read morehave gone back to teller service again and not just those self serve machines, but the employees are not very friendly or understanding. In the past few months, I think they all left, which I don't blame them. Steven was so nice as well as a few others (don't remember their names). I walked in on a Saturday, and had a question about my account. I spoke to several employees about my potentially negative situation, and none of them seemed to have any sort of empathy or compassion. I have been working in customer service for years, and this is NOT how you treat people. Especially working at a bank, you need people who are personable and understanding, as there are many members with different issues they need help with. Also, the 1-800 phone customer service is awful. I wish it was easier to get through to someone without having to press a million buttons. Sadly, I will be switching credit unions. It's too bad cause the only positive is their interest rates are pretty good.

Service continues to be poor Long wait on phone and excessive charges I was charged 3x for one…read moretransaction w the sake exact amount and transaction# They said it takes 10 days to return the funds illegally taken If the error affected them thdy eould not wait 10 days Why did this even happen