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    Dazzling Smiles

    2.9 (8 reviews)
    Closed 10:00 am - 4:00 pm

    By appointment only

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    Services - Dazzling Smiles

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Atlanta Oral & Facial Surgery

    Atlanta Oral & Facial Surgery

    3.4(5 reviews)
    0.0 mi

    Daughter had wisdom teeth extracted on 4/5/2022 - no problems with the procedure…read more Billing/accounting has been an absolute exhausting nightmare for nearly a YEAR: #1 - March 2022 AOFS charged me $44 consultation fee upfront even though that was fully covered by Cigna Dental Ins. (They were paid promptly by ins but they did not reimburse me). #2 - April 2022 AOFS charged me $3135 up front for wisdom teeth extraction even though this was nearly $1000 more than their contracted amount with Cigna Ins. #3 - AOFS billed only Cigna Dental and not Cigna Medical and they were supposed to bill medical first then dental as medical sets the contracted amount and dental pays the remaining (AOFS was given both ins cards at the consultation and it's their job as the insurance's contracted provider to bill 'correctly'). #4 - AOFS never followed up with Cigna thus never reimbursed me - Not for the consultation fee nor the extraction (but what do they care? They had all their money plus more). #5 - May - October 2022 I made multiple calls to Cigna (both medical and dental) and to AOFS Billing over the next several months. I was partially reimbursed in October 2022: $984 overage on extract, $583 dental ins, and the $44 consultation fee. This is only half of what they owe me. **AOFS throughout this entire fiasco made precisely zero effort to help straighten out the billing problem they created.** **AOFS had the EOBs in early August for both Medical and Dental Ins yet would not process my reimbursement without having checks deposited** #6 - August - December 2022 After two Cigna medical checks were cut and sent but never deposited by AOFS I finally had to have a Cigna resolution team member call AOFS Billing: -First Cigna Medical check was cut 8/09 and voided on 10/03 bc it had not been cashed by AOFS. -Second check was cut 10/11 and voided on 11/15 bc it had not been cashed. #7 - A third check cut on 11/22 by Cigna medical to AOFS was finally deposited on 12/14 for $1567 - Between Cigna Dental and Cigna Medical the full contracted amount ($2151.00) was paid to AOFS and deposited. **Nothing was wrong with these checks and all went to the same address - It was AOFS's complete failure to process incoming funds** #8 - January 31, 2023 I Called AOFS billing to have the status on the reimbursement check and I was told that "the ball had been dropped" and no one moved the amount to reimbursement processing (seriously?)! The money was just sitting there since December 14, 2022 with no movement, no processing. Wow!! #9 - Feb 16 2023 - Final reimbursement check received. Based on my experience, I would encourage everyone who is using insurance to stay far away from this group. There are plenty of reputable dental offices providing state of the art care that will properly get prior authorization from the client's insurance company, not charge their clients up front in excess, and wait for insurance to pay them or at the very least charge a portion up front so that both parties have skin in the game and reimbursement is in everyone's interest.

    Dr. Velez removed my sons wisdom teeth. He and his staff were very kind. Everything went smoothly.read more

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    Dazzling Smiles - cosmeticdentists - Updated May 2026

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