Winchester Kentucky 9/18…read moreRoom 202 smelled of cigar got changed to 203 The door doesn't work correctly! The safe is not bolted into anything just loose in the closet asked the front desk about and she stated that they do not bolt them to anything and anyone can take it. The pool is closed for the season it's 80 degrees outside beautiful day. Also, asked for housekeeping was told it had to be requested 24 hours prior. The soap holder is knee level in which I hit my knee twice. Reported to Shana Reported the breakfast the milk was rotten the spread was not your typical Hilton breakfast no fresh fruits. The variety was very disappointing. The lobby looks depressing not an inviting space. Was told that rooms are serviced everyday due to security don't as I have meds in the room. Called the front desk many times and busy Shannon's explanation is that when not on the front desk the portable doesn't work. Food flys in the room. Bathroom pretty dirty. The lamps full of dust and even webs.

I. Had a great stay. Got home and was charged $250 for smoking in the room. I didn't and I am…read morehaving a difficult time disputing it.

What a gem on interstate 64! Pet friendly, nice pool, And Incredible breakfast for free that comes…read morewith the room. Very nice staff and very robust fruit. options and other goodies breakfast.

We needed a hotel late at night and were expecting to be stuck with what we could get. This place…read morewas a pleasant surprise. An old style hotel with doors that open to the outside, it has been completely redone and everything is clean and fresh. The breakfast was real, whole foods - not the packaged junk we find in so many hotels. It even had slices of fresh pineapple. I would definitely stay here again.

The owners are as cold and unwelcoming as the room I walked into. When calling three times to tell…read morethem I'd regrettably be checking in later than planned, I was assured it was fine and reservation was held... but upon arrival I was informed that they had marked the room as a no show and they refused to let my dogs and i check in unless I paid for another night... and insisted that it had to be in cash instead of my plentiful Delta rewards points as used for the initial night. Their excuse for breakfast is very minimal and subpar compared to the other hotels I've frequented in the area and they have obnoxious signs posted everywhere saying you must eat in the lobby and not take food back to the room?!? The indoor pool was closed for renovation and not disclosed when booking . The one onsight W/D was outdated and didn't even get my clothes clean or dried after running a regular size load through 2 full cycles. In good conscience, I definitely recommend to book with this hotel.

Checked in about 8pm. Room was suitable for three or four guests with a standard queen bed and a…read morepull out sleeper sofa. The sleeper sofa was not a great experience. The mattress was thin and I could feel the springs when lying down. It wasn't terrible for me as an average sized person (125 pounds) but a heavier guest would likely find it extremely uncomfortable. The shower had pump bottles instead of individually sealed bottle. My mom refused to use them, as she found it unsanitary and unsafe; the bottles cab be opened by staff and previous guests and there is no guarantee of the contents. The one with body wash was almost empty so they are not filled between guests. The AC worked, as did the TV. There was a ceiling fan over the sleeper bed, which was nice and kept that area comfortable. There were two bath towels provided. The room had no clock. Breakfast was spartan. Nothing hot, just the basics, no issues. Overall, the room was fine for an overnight stay but at 150.00/night after tax, definitely expected more.

Stay on 28 SEP 25…read more Solid hotel at this price point and service level. Jennifer(?) at the front desk was a gem, and an excellent ambassador for the brand. Our oom was clean and everything in it functioned. There was nothing fancy or brand new, this place has been here a while, but it wall worked so that is a plus. The TV was on the small side (again price point and age of hotel). The guide was a bit wonky but the wife figured it out. The breakfast (included in price and called free-everyone does that) must have been fine but unremarkable. Neither one of us remember it at all, I know we got nourished and I got coffee. The one oddity is location (perfect big picture, right off Interstate 75) but at the micro level you turn into a strip mall, drive behind it and the hotel seems to sit in an open field that was available at the right price. There is a small paved lot. The movie theater parking lot or dirt are the other options.

Super friendly staff, Jennifer was awesome. Rooms clean and beds soft. Breakfast was a standard…read moreoffering. It is a little strange on the way you get to it as you drive behind a shopping mall to get there.

Do yourself a favor and look elsewhere. I booked 9 rooms for a recent trip and each room was worse…read morethan the next. Blood stairs on sheets, urine stains on comforter, blood on walls, mold in bathroom, the list of health violations go on and on. This hotel is deplorable and you should stay away, I wish I could give it negative stars.

this hotel is disgusting, wasn't told the pool was closed and has been for years, and used as a…read moretrash holding zone. air filters were grossly in need of cleaning along with stain on everything and anything in the rooms. the location should be closed down!

One of my employees and I attended a Christmas Dinner last night in the event center. This is the…read moresecond event I have attended at this hotel. The event center has a separate entrance from the main hotel. Our large group was seated for a plated dinner, which started with a Fresh Greens Salad. The entree was Roasted Chicken, Mashed Potatoes and Green Beans. We had Cheesecake for dessert. The staff did great taking care of our large group. The food was very good. Sorry, no photos.

Historic Hotel in downtown Berea. Rooms are small, so is the bathroom; both befitting the style of…read morethe early 20th century. Property is well run and very clean. You can tell who the students are, they all wear blue button down shirts! The hotel has a white table cloth dining room. Students are involved in the running of the restaurant. Service on our day was ok, the food was pretty good. Check their website for current menu. Many southern style offerings. We were in town visiting the world class Janis Ian exhibit. Quaint location south of Lexington.

We stayed in the upstairs apartment in the cottage behind the house. It was perfect for my two…read moresisters and myself. There is a small kitchen, a big bathroom, two nice beds, and a nice separate living room. So much more room than local hotels! We will be back!

My mother and I decided to take a long weekend over the holiday and stay at the Bennett House. We…read morestayed in the cottage behind the main house because my mom wanted to bring her little dog...oh my gosh..it was just absolutely the most comfortable stay! So clean, organized and just adorable. We had a large bathroom, bedroom and living room. We ate breakfast at the main house and it was delicious and beautifully prepared! The owners are just the best! The house is beautiful and you are in walking distance of restaurants and little boutique stores. Very reasonable and definitely the best place to stay!

Nice hotel in Frankfort, clean and plenty of restaurants and other things to do within walking…read moredistance. Indoor pool, complementary breakfast, very nice, it is a Hilton! Pet friendly too.

Housekeeping woke me up twice, hours before check out. This is bourbon town and I'm down for my…read morenephews 21st bday. Why start banging on peoples doors hours before the 11am checkout. It's 930 am right now while typing this so.....won't be back.

Convenient to all shops restaurants, older remodeled hotel. Great customer service, super nice…read morestaff! Great breakfast and good coffee!

*PLEASE SEE THE AMAZINGLY CLUELESS AT THE END OF MY REVIEW *…read more At check-in I was told the pet fee was $30 not $20. The web site and reservation center stated $20. When I questioned it, the clerk became offended and angry. She said the that the information seen and told to me was wrong. I questioned her about how that could be. She said 'FINE, I'LL PAY THE 430 FOR YOU!!' I reminded her that I was willing to pay the $20 as clearly stated. Then she called me 'HON'. Not the nice and charming 'Hon" of the South. It was the snarky 'HON' that says "I'M IN CHARGE HERE!' . . .and you are Not." Then she called an employee from the back to bring her wallet. She opened it like she was going to pay for it. I have no idea if she did or not. I apologized for any misunderstanding and suggested we start over. She said "IT'S DONE!" I thought to myself Y I K E S!....we are going to get a really nasty room . . . and I was right! * We had to keep opening the toilet lid to flush. I finally figured out how to fix it by sticking my hand in the tank and moving the chain to a different location on the arm and reclipping it. Yuck!! Is that my job as your paying guest? * Toilet paper holder is not secured to the wall * The shower head is not fully operational. We know how to use the lever to change the spray. It didn't work. The pipe from the wall looked like it was going to fall on our heads * The hand sanitizer in the lobby does not work These are not remodeling issues. They are maintenance. But first you must care. Fancy chairs in the lobby do not make up for a room with these problems. Pluses: Good mattress and bed linens and decent towels. Yep . . .that's the only plus I can give you. Oh, and Mike who checked us out in the morning. He was very friendly and professional. He treated us like we matter! HERE IS THE RESPONSE I RECEIVED FROM THE MANAGER! Dear *****, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Richmond. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Ryan Benge GS Comfort Suites Richmond 8596240770