I was a patient of Dr. Diven's, presenting with a spot on the back of my right leg above my ankle that was painful to the touch. She thought it was an ingrown hair, gave me topical ointment and said to return in a week. A week later, it is more painful; she had one of her fellows (trainees) take a biopsy and told me to call her in 10 days if I haven't heard from her. (NOTE: I left my cell phone, with asterisks noting that it was the best way to contact me on my registration forms.) I called after 10 days, to follow-up on the biopsy. I was RUDELY told that they had tried to contact me (on my home number, which I never check); Dr. Diven was not in the office, and someone would call me back. I left my office number, got up and went to the bathroom. When I got back to my desk, there was a very rude message that someone was trying to contact me; I called back immediately, and was told by the receptionist (yes, receptionist) that I had cancer and I needed to come in as soon as possible ... I said that I was hanging up. Less than 3 minutes later, Dr. Diven called me back and said that I should come in so they could remove the cancer (I first had to I come in for a pre-op visit.) I previously worked at MD Anderson in Houston, so I knew to ask if I shouldn't see a Mohs' surgeon (one who specializes in removing squamous cancer in difficult locations); Dr. Diven's response was, "No, I'm sure I can get it all." She didn't get it all, it became horribly infected, I had to go to a Mohs' surgeon (who was great!), but had to spend so much time off my feet - I lost income, and have a huge ugly scar on the back of my leg. She should have referred me to a Mohs' surgeon because of the location of the cancer (no fat above my ankle, so no wiggle-room to cut deep enough to get the 'clean margins'). Her ego got in the way of my health. I spent weeks having to keep my leg elevated, horribly painful sessions having my wound debrided of the infection, and lots of money on medical supplies and antibiotics. . read more