this place is horrible. I've been trying three times now to get an appointment doctor for my son…read morewho's on the spectrum and they literally have rescheduled each time. Stay away from this place. They're irresponsible.

The staff here is always caring and attentive. I have never had bad service here, even when I was…read moresick maybe wasn't the nicest patient. From the front desk to the doctors, you are cared for and looked after like you are family. Dr. Bechtold is wonderful!

Dr Osman Is a good doctor. Her staff is horrible. Countless times my prescriptions were messed up…read moreby their communication problem. Giving days warning often does not insure getting needed prescriptions. In fact they have already decided it is not their fault when they don't communicate properly from staff to doctor to CVS. They even blamed CVS. When they fax 2 prescriptions frequently only one is available. I thought It might be CVS until a gentleman in the office says it happens to him all the time. They say its not my fault every time but whose fault is it? Me ? CVS? This situation creates anger on both side. Who could tolerate this.

I have tried to get in to be a new patient here for over 5 months now and they keep telling me to…read morecall back in a few weeks???? When I do, they say scheduling is for several months out and I remind them I am calling every week to get an appointment with a doctor as a new patient and I was just told that scheduling was for next month last week??? now it is several months out again??? I was hung up on twice by front office staff when I questioned this? This is not a way to run a business! I asked why they don't take my name and call me when the "schedule" opens that they keep referring to and she hung up on me again! This place is obviously busy enough that they dont need my business...Good Luck getting in to see one of these doctors!!! I do not recommend this place because of the front office staff!!!

I always feel like I'm being shuffled around unless I make an appointment weeks in advance with my…read moreprimary physician. Office is too busy... Too many patients and doctors Hard to build a relationship with your doctor. I always feel like I get lost in the shuffle in this practice. When I first was seen by this office it was by 7 doctors from Harper's Ferry I'm the hospital. The main doctor I saw I've never seen again and I liked him.

Dr Shakesprere has been our physician for 15 years or so. He is an excellent internist who has been…read moretaking care of me and my wife. He has been taking care of our medical problems with appropriate prescription drugs. He has timely referred me to consult surgical specialist different times which needed surgical intervention. Also referred both of us at different times to University Cardiologist for consultations. All the Surgeons, Physicians, Nurses and other medical personnel we met have high regards for Dr Shakesprere. His office is clean, spacy and well organized. His staff are polite and very efficient. I am a retired MD.

The receptionist here was very nasty and rude. I do not take any medications. I was trying to…read moremake an appointment to get an order to have a lab test drawn. She began to berate me, repeatedly stating that the doctor does not write scripts for pain medicine or psych meds. I told her 3 times I do not take any medications and did not want any pain or psych meds. This did not stop her tirade. All I needed was an order to have a blood test repeated. I work as an ER nurse and people who act like this, without listening to what the patient is actually there for, give us all a bad name.