I scheduled an appointment with Aspen Dental approximately four weeks ago after explaining the…read moreservices I was seeking. The appointment was scheduled and later confirmed. After waiting nearly a month, I received a call informing me that the dentist would not see me and the appointment was cancelled. What was most frustrating was not the cancellation itself, but the timing. If the office was unwilling to provide the requested services, that decision could have been made when I initially called. Instead, I relied on the appointment, delayed seeking care elsewhere, and lost several weeks. Adding to the confusion, I received inconsistent explanations from the local office and corporate representatives regarding why the appointment was cancelled. Patients deserve clear communication and accurate information when scheduling care. Unfortunately, that was not my experience.

Was there a little over a year ago and just wanted a cleaning. Someone called today to confirm and…read moretold me I would not be getting a cleaning but "xrays and an exam". I explained that I just had xrays last year and I don't need them again. The staff then said "it's the law, we have to". At that ridiculous statement the appointment was cancelled. worst place ever.

Bad experience make sure your insurance says they are in your network. Wilson Martino will tell you…read moreyour insurance is in network. Thats where they get you. My insurance was not in network and they knew it but still had me come in and charge me way more than if i was in network. They need to stop this practice i wish i could sue them

Very nice and professional a huge step up from how they used to be they actually care about there…read morepatients and don't look at them as cash cows anymore

Great service. Very welcoming, respectful and excellent care. Gentle. Made sure I was comfortable…read moreand good.

We have made four appointments for dentures at this location. all appointments were made through a…read morecall center. All appointments were never confirmed or followed up with by the business. Upon following up with each of the made appointments we were told that the appointments did not exist or had been moved without any notification. today upon following up for an appointment for June 10th after attempting to do business with affordable dentures for the last two months fully aware of the covid situation and being patient we were again told that no appointment existed and that the soonest appointment available would be nearly 2 months from now on July 29th. So our options are to use affordable dentures and weight the two months hoping that that appointment lasts and isn't removed as well or disappear or to find a local business that will cost more and doesn't have the convenience of affordable dentures according to other users. I cannot believe this is how they intend to do business I would hope someone will read this and try to rectify the situation or this will ward off people who expect more from the medical facilities they do business with.

Had upper plate made was entirely to big would fall out of his mouth if he opened his mouth refused…read moreto take them had a hard time getting our down payment back

I would like to say that Dr Laurie Chapman is one fine dentist. She is excellent at what she does…read moreas this shows in her work She is gental and very through.If you are looking for the best dentist in the area. Dr Laurie Chapman is the one.