It is our committment at Daybreak AutoSpa to provide a clean well-functioning facility. As a 24 hour self-service facility we do not have personal on site at all times. Due to the reality that like all machinery, car wash equipment does suffer breakdowns and malfunctions and due to the fact that a few patrons will incidently or intentionally leave refuse, nails, lumber, and garbage behind after they use the facility it is inspected, cleaned, and repaired if needed daily. Nevertheless, there are times between those daily service periods when hoses break, soap oriffices plug, vandalism, or other malfunctions occur. If we see such occurences on the surveillance cameras we notify the attendants immediately to rectify the problem. To those who have not had a good experience at our facility. We are sorry your expectations were not fulfilled. The attendents are all instructed that upon presentation of a receipt and inspection of the vehicle a dissatsfied customer will be offered a free wash if it is determined that our facility and equipment did not preform appropriately. We perform routinely 2200-2600 washes per month and the majority or our clients complement us on the quality and value of their experience. For those who suggest that we have changed the qulaity of our products, water pressures, shortenen wash times, or by any other method devalued our commitment to them, we offer that ownership has been unchanged for nearly 6 years and the products and machinery setting have not been altered in any way during that time. It is common that reviews are written by motivated people. Our facility functions similarily to a vending machine in that you deposit money for a pre-selected, self-service attained product. We suspect that fewer people are likely to write a review about how impressed they are when the correct beverage drops out of the vending machine than in those few instances when it does not. read more