This has to be the most unprofessional place of business I have ever seen!
I took my lawn mower in to get a new pull cord and the height adjustment mechanism replaced. I was promised the job would be done in about two weeks at the most. After 13 days and receiving no status updates for my mower for I called for an update. The owner's son answered the phone and abruptly said he would get to it that I didn't need to call. After another week I drove to the repair shop and discovered that my mower (along with several others) was covered in dirt. The mowers were kept outside and exposed to the rain and dust. It looks like they were kept there for a long time because the dirt was caked on. I went into the shop and asked the owner's son about the condition of the mower and was told to take it back and get the "f*&$! out of his shop.
I told him I brought it there to be fixed and would like him to fix the mower because the place in downtown Wichita Falls (although much more courteous) was not that great. He agreed to have it done the following week. A week passed and it still was not done. Luckily, I was busy with work and just didn't have time to check on it. After two weeks passed, yet again, I inquired. They told me it would be done the next day and to stop bothering them. I went to the shop the next day and was told the mower was ready.
When I went to pay for the mower I noticed the bill was twice the amount I was quoted. I asked the receptionist why it was so much and she asked the owner's son. The owner's son said he replaced the pull cord, and fixed the height adjustment mechanism and also and changed the oil, replaced the air filter, and replaced the spark plug. I told him I did NOT ask for the oil change, spark plug or air filter service (I had just done those things a week prior to taking it there). The owner's son angrily said it needed done and showed me the rain soaked air filter, (further proof my mower was left out in the rain). I told him that I had replaced the filter before I brought it; furthermore I changed the oil and spark plug. He ran inside like a four year old child and waited for me at the register.
At the register I told him I wasn't going to pay for services I did not ask for. I asked to speak with the owner and he said he was the owner. He took the charge off my bill and I paid. After I paid he told me to get the F%&! out of his store. That was twice, and now I was angry. I asked him to repeat what he said and he went behind the service counter and picked up a shotgun! I told the receptionist to call the police and she just stood there with her mouth open! I turned around and walked out of the shop and loaded my mower. The owner's son came to the door and yelled for me to never come back to his shop. To avoid further conflict, I left.
It's a shame the art good customer service is quickly fading away. We often hear so much about good ole southern hospitality but at Davis small engine repair, it's just not true. The service I received was totally unacceptable and no one should have to deal with that. I hope my lack of Wranglers, cowboy boots, and a Southern accent had nothing to do with it but it seems like with that small Texas town business if you ain't from there, you ain't gettin' the hospitality Texas is widely known for.
I would highly recommend getting a manual and learning to fix your own small engine repairs. read more
