My daughter loathes the dentist and this is the one establishment that puts my daughter's mind at…read moreease. The hygienist Leondra was not only gentle while cleaning but thorough. She is the best and deserves a day off with double pay or be considered a trainer! Kudos to Leondra

My kids have gone here since they were babies. I love the staff. They're helpful, pleasant, and…read morealways greet you with a smile. Dentists and assistants are kind and welcoming, making for a great visit each time. I highly recommend.

I came to this office after being referred by our local dental office. The staff was very friendly,…read moreprofessional, and took excellent care of my little one. They kept me updated throughout the entire procedure, which made me feel reassured that everything was being handled well.

My 8yo has very high anxiety about the dentist, and the staff here were SO incredibly patient with…read morehim! They let him take his time and take deep breaths and get ready, took breaks between polishing sessions, and were incredibly understanding. This was our first successful dentist trip in a long time, and I'm so grateful to everyone who helped make it a success!

Both of my children have been going to Tucson Smiles since it opened. Much to my amazement, they…read moreactually look forward to their visits. The dentists and staff are kind and helpful, the office is adorable, and the experiences we've had throughout the years have been positive. I wish they'd see adults!

We came from a very good dentist at our old home in Texas. One that not only allowed parents in the…read moreroom actually encouraged parents to come back and had comfortable seating for them. Tucson Smiles does allow parents in the back but they act like it is a huge inconvenience and stuck me in a very uncomfortable chair in a tight space behind an xray arm. They gave me a sheet that stated I wasn't to talk to anyone during the visit or be on my phone.. Both dentist were very nice to my kids. They truly seemed to care about their patients and did not want them to be afraid but on several occasions kids could be heard crying from the waiting room. I'd been with our previous dentist for a decade and only hear crying once and it was from a kid that was upset about getting in the chair. That isn't very reassuring when you tell me you prefer if my child goes back for their procedures alone. I had been told before we left our previous dentist that my child had a dark spot on a baby tooth but didn't recommend fixing because it wasn't yet a cavity and was due to fall out in the next year. Tucson smiles recommended filling the area anyway just in case. When I explained I'd rather just wait for areas that were not yet through the top layer for teeth that were already wiggly she got annoyed and wouldn't make eye contact. They do have TV's in the room but they keep the volume on mute which means the kids still have the drill sound. Seems like that would be an advantage to having the sound on. Maybe provide headphones?

The dentist is very condescending and rude…read more When I set up the first appointment, I asked if we could schedule the time to treat her preexisting small cavity with SDF after the initial consultation. They stated that the first appointment was for 1 hour so there should be plenty of time and it was the last appointment before the lunch break. It was $125 for the dentist to look at her tooth which I already knew was a small cavity as we were just switching from a previous dentist because I thought it would be better to use a "pediatric dentist". They seemed pissed that I did not want x rays (which she clearly didn't need). After looking at her tooth, I asked if they had time to do the SDF treatment (which takes 10-15 minutes max once her mouth is open). The dentist said "we don't have time in our schedule". I said "Okay, it's just a long drive for us." He rudely said "Well. Wish we were closer to your house but... we're not." Next day we went back for the SDF treatment, I asked for him to apply the fluoride varnish on a tooth that had the start of a cavity. He said, "I looked at her teeth yesterday, there is no cavity there." I said, "okay, do you mind taking a look?" He said "Do you think it changed in a day?" Her previous dentist had already mentioned there was the start of a cavity on that tooth and you can clearly see the dark spots from the plaque. He is just arrogant and rude. He did the SDF treatment, did not apply fluoride to the tooth I asked, and dropped the SDF on her face so now there is a 3 inch mark on her cheek that will take 2-3 weeks to come off. There also is no play area for toddlers while they wait, only screens everywhere... I do not know how this guy has such good reviews but he must have paid a lot of money for them because they can't be real.

Great experience for child's first time at the dentist! Staff is friendly and great! Not a long…read morewaiting period, were able to get an appointment asap.

They took very good care of my daughter in an emergency situation…read more Everyone was super nice Very friendly! Would definitely recommend

I really wanted to be happy that we were in and out in 35min (3 kids). But that's not always a good…read morething. Front office staff were nice. They had plenty of employees but it was hard to tell who was an assistant or hygienist. All three kids were seen at the same time which was nice, but I feel that they really need to improve communication. One or two of the ladies talked to my youngest but the person doing the cleaning lacked rapport with my kids. I didn't get any information on how their teeth/gums were looking other than two of my kids have a cavity. I had to ask what tooth specifically. The dentist seemed nice but literally spent 2 min with each. She never introduced herself to my kids or myself. Seems like she couldn't be bothered. I cancelled our future appointments and we will not be returning.

I've been going to this practice for 7 years now. All the staff are professional, very caring…read more Lynne ( office manager) goes above and beyond to help the patients. The Dental hygenists ( special thank you to Tristan) and other office staff are also extremely friendly and helpful. Dr. Icely is not just a dentist; he's a compassionate doctor with excellent bedside manner. His ability to connect with patients on a personal level, coupled with his deep commitment to providing the highest quality of dental care, sets him apart in the dental community. He listens attentively to every concern, explains procedures in details, always make sure patients are comfortable. He is kind, caring, and genuine. He is an exceptional doctor and an exceptional human being who goes above and beyond the call of duty. HIGHLY RECOMMEND with no reservation.

I've been going here for a lot of years. Everyone that works there from the office staff to the…read moretechnicians and doctors have been very nice and friendly. I now see Dr. Icely. He is patient and explains things very well. He is caring and considerate when working on my teeth. I've had checkups, cleaning, crowns, a dental implant and a bridge done there. They have an emergency number if you have a problem over the weekend or when they are closed. They aren't afraid to refer you for care if you need something they don't do. I'm typically seen within a few minutes of arrival. I'm very happy with the service I've had there.

Thank you so much to the front office staff and the Doctor for taking the time to ensure my six…read moreyear old was well taken care of! As he had a previous medical condition that in some cases require antibiotics before care, they took it upon themselves to call the doctor to get clearance for his procedure. Thank you all so much for keeping my children calm and relaxed during their visit. I am very thankful for the care and experience received!

The new dentists who have taken over the practice upon Dr. LaCorte's retirement do not appear to be…read moreas experienced, or perhaps, as honest. I am not sure which. At our first visit with new dentist and following X-rays, we were told our child had multiple cavities. This was a shock as they have only ever needed one filling in their life. We decided to seek a second opinion with another pediatric dentist before putting our child through multiple fillings. Our child has now been seen by this other pediatric dentist, twice, over six months, with full x-rays and exams, and we have been twice informed that after very careful inspection our child does not in fact have any cavities--not even one.

Love this office staff is super cool and very careful and caring highly recommend also there is a…read morelady there that owns a card shop with her husband she washed out my eye

This office has the most friendly staff and provides excellent care! A great experience overall.read more

The whole staff team at Western Dental did an amazing job with my services! Rochelle Bentley was my…read morehygienist & I would highly recommend her. My cleaning was informative, quick and painless!

Business Manager Jennifer Miranda exhibited discourteous behavior. She sought to dominate the…read morediscussion, and whenever I spoke, she alleged I was interrupting her and kicked me out of the office. I filed a formal complaint with the corporate office.

I had a capped tooth that had come out. I was able to get a same day appointment and they were so…read morenice. I'm not from Tucson, but if I was, I would definitely become a permanent patient.

Terrible experience. New dentist was highly anxious and neglectful, saying there were many problems…read morebut not explaining any and leaving the room multiple times during the scheduled appointment and the building entirely before the appointment ended saying she had to go somewhere else. Then, she emailed me a $10,000. treatment plan, none of which was explained at all. I was also charged for xrays, which I was not told would be an additional amount of money demanded at the visit when I asked up front on the phone what the total cost of the visit would be. Thank heavens I did not get any dental work done there except for a mediocre cleaning, which I'm sorry that I got for sure. I would not recommend this place to anyone. In fact, I don't even want to drive on the street where they are located. I would rate is 0 starts if possible.