Pretty messed up that after years of being loyal patients you send a generic mass-produced letter…read morestating you will no longer be in network with our insurance. No explanation as to why you did this after you've been with them for years. I get all insurance companies have issues, but this is by no means a junky plan. It is actually the premium PPO plan our large communication company offers. So we pay EXTRA for it!! Have never had an issue with this insurance being out of network ANYWHERE, so congratulations you will be the first. No apology given what-so-ever for throwing this on us three weeks before the end of the year and right before Christmas. Thank you for that. Finding a new dentist for my kids (which obviously I am now) right before the holidays is super high on my list of things I want to be doing. Really disappointed in this. Perceived as little care or regard for your patients. If this was done out of greed for more $ or because you think you can afford to pick and choose patients, I hope it backfires.

Time for my two young kids to see the pediatric dentist Dr Bunch for their 6 month check up and…read morecleaning. The kids have no fear coming here, the kid friendly atmosphere certainly help with putting them at ease.

Dr. Adam has been my 6 year old son's dentist for about the last two years. He is absolutely…read moreamazing! I wish he could be my dentist. Not only is he super knowledgeable, and all around great at being a dentist, but he has a super "cool", laid back personality. He immediately established a rapport with my son. He's non intimidating, and put my son at ease, when he previously always had anxiety at the dentist. He really knows his stuff, and I completely trust my son's oral health and care in his hands. Also, about 2 weeks ago, my son hurt his jaw by getting hit in the face with a baseball during practice. The next day, he was still sore and I wanted to be sure everything was okay. They got me in to see Dr. Adam's brother, Dr. Chad, within a few hours since Dr. Adam wasn't available. He is equally as amazing. My son turned out to be okay, but I'm glad to know that my son has such a great team to take care of him. I would highly recommend this practice to everyone!

My daughter loathes the dentist and this is the one establishment that puts my daughter's mind at…read moreease. The hygienist Leondra was not only gentle while cleaning but thorough. She is the best and deserves a day off with double pay or be considered a trainer! Kudos to Leondra

My dental hygienist Brenda was very kind and helpful in telling me how to properly clean my braces…read moreand my dental assistant Mimi was very nice!

Like this practice A LOT. They are efficient, patient and work hard to involve their young patients…read moreand their families. Our Dental Hygienist, Brenda is amazing and provides education to help my son keep his smile looking it's best. Get your appointment early in the day to decrease. Wait times. It's a busy office, but that should be expected due to the quality of their care.

not accurate to insurance prices when processed payments..then the patient will have to re evaluate…read morewith their own insurance after being billed. Beware dentist holds your child down while screaming in fear as fillings are placed or even for an examination. Also Dental Assistants will speak Spanish to each other in front of patients and in "lab room" gossip is no good unless you hear and understand their language then you will definitely be shocked. Being bilingual is huge here and they seem to exclude others who are not bilingual patients or other workers. A drama place behind patients and in front of patients... Remember who is paying the Dentists home mortgage and car luxury... and referring patients to a horrible Ortho as Freytag will slowly catch up for these two are wonderful "friends" =money more kids =more money and they don't use a good cleaning on kids it's all done fast using only hydrogen peroxide and water lol for kids cleaning ofc this dentist loves future fillings ... dentist buys them for 10.99 filling then has dental insurance covers the rest as a doctor and then over charges the patient like 300.00 for "time placing" and makes 300.00 on top of his out of pocket 10.00 expanse lol this place is honestly ghetto.

I was super nervous taking my 2 babies in at the same time by myself but we had a great experience!…read morePlace was nice and clean! Dr. Adam and staff were excellent with my two little ones. They were both seen at the same time in the same room! Happy we found this place!

The staff are very friendly and were kind to my one year old. They made his experience as enjoyable…read moreas possible and gave him a bouncy ball at the end of his appointment! They have great attention to detail to his teeth health and let us stay with him through the whole dentist visit.

I have been taking my kids here for 14 years. I have four kids. My youngest son needs quite a bit…read moreof work. I let them know we were not comfortable with full sedation and they terminated his care because we don't agree with their treatment plan. My son was overstimulated on his last visit. There was a child screaming in the other room and that set the tone for his experience. So, now he's basically traumatized. It wasn't an issue of pain, it was an issue of impatience and lack of care of a child who is overstimulated from the kid screaming and all the stuff going on in his mouth. It felt like a slap in the face, being told they couldn't see him anymore. It took me a few hours to process. This response to a parent being legitimately concerned, she even stated that it's a hard decision to make, is appalling and unprofessional. There are thousands of kids who need special care and who, for medical reasons, are unable to be fully sedated. Our final experience here has been disappointing. Although, my son is quite happy he doesn't have to go back there ever again.

Both of my children have been going to Tucson Smiles since it opened. Much to my amazement, they…read moreactually look forward to their visits. The dentists and staff are kind and helpful, the office is adorable, and the experiences we've had throughout the years have been positive. I wish they'd see adults!

We came from a very good dentist at our old home in Texas. One that not only allowed parents in the…read moreroom actually encouraged parents to come back and had comfortable seating for them. Tucson Smiles does allow parents in the back but they act like it is a huge inconvenience and stuck me in a very uncomfortable chair in a tight space behind an xray arm. They gave me a sheet that stated I wasn't to talk to anyone during the visit or be on my phone.. Both dentist were very nice to my kids. They truly seemed to care about their patients and did not want them to be afraid but on several occasions kids could be heard crying from the waiting room. I'd been with our previous dentist for a decade and only hear crying once and it was from a kid that was upset about getting in the chair. That isn't very reassuring when you tell me you prefer if my child goes back for their procedures alone. I had been told before we left our previous dentist that my child had a dark spot on a baby tooth but didn't recommend fixing because it wasn't yet a cavity and was due to fall out in the next year. Tucson smiles recommended filling the area anyway just in case. When I explained I'd rather just wait for areas that were not yet through the top layer for teeth that were already wiggly she got annoyed and wouldn't make eye contact. They do have TV's in the room but they keep the volume on mute which means the kids still have the drill sound. Seems like that would be an advantage to having the sound on. Maybe provide headphones?

The dentist is very condescending and rude…read more When I set up the first appointment, I asked if we could schedule the time to treat her preexisting small cavity with SDF after the initial consultation. They stated that the first appointment was for 1 hour so there should be plenty of time and it was the last appointment before the lunch break. It was $125 for the dentist to look at her tooth which I already knew was a small cavity as we were just switching from a previous dentist because I thought it would be better to use a "pediatric dentist". They seemed pissed that I did not want x rays (which she clearly didn't need). After looking at her tooth, I asked if they had time to do the SDF treatment (which takes 10-15 minutes max once her mouth is open). The dentist said "we don't have time in our schedule". I said "Okay, it's just a long drive for us." He rudely said "Well. Wish we were closer to your house but... we're not." Next day we went back for the SDF treatment, I asked for him to apply the fluoride varnish on a tooth that had the start of a cavity. He said, "I looked at her teeth yesterday, there is no cavity there." I said, "okay, do you mind taking a look?" He said "Do you think it changed in a day?" Her previous dentist had already mentioned there was the start of a cavity on that tooth and you can clearly see the dark spots from the plaque. He is just arrogant and rude. He did the SDF treatment, did not apply fluoride to the tooth I asked, and dropped the SDF on her face so now there is a 3 inch mark on her cheek that will take 2-3 weeks to come off. There also is no play area for toddlers while they wait, only screens everywhere... I do not know how this guy has such good reviews but he must have paid a lot of money for them because they can't be real.

My daughter's experience with the front office staff was pretty awful today. She was running 12…read moreminutes late for a 7:30am appointment today due to construction being on our main street (Glenn St.) this morning. I called the office to let them know that she was going to be late, and the lady said they had a 10 minute grace period, but anything after that would need to be rescheduled. When she got there, my daughter said that the parking lot and the main lobby were empty, but the lady she spoke to said that she would need to reschedule her appointment and pay the $50 cancellation fee. Apparently, because I had used my one-time forgiveness cancellation fee after 15 plus years at this business with three kids, the lady was not willing to let my daughter get away without paying up. She even asked my daughter if I should be called to pay for it. I am not happy with any of this. The first cancellation fee was not because of my daughter, who just started taking herself to appointments, and shouldn't she be extended the "grace fee" as a person who is just taking herself to the dentist?

One of the best in town!…read more We are so happy to have our son start at Tucson Pediatric Dentistry. The staff is kind, thoughtful, and treated him well! Our little boy requires some extra TLC in the dental office. He is non verbal and has autism, but the staff made his visit a great one by taking the time to make him feel safe and comfortable. I cannot say enough great things about Tucson Pediatric Dentistry and hope you will feel the same way.

This place was amazingly gentle I have a 2-year-old and a 3 year old that they did their first…read morecleanings on and they did amazing the babies left very happy they also did some cavity work on my 14-year-old who has developmental delay so is very scared but as we were leaving she said that it didn't even feel like anyone was working on her teeth they did an amazing job and they even called at the end of the day to follow up and see how she was feeling talk about customer or patient care love this place will keep bringing my children here until they can take themselves this place is awesome I highly highly recommend