My uncle and I have been trying to get a simple yes or no on a simple timing belt job on a miata…read more As it's not a Lambo or a Mercedes or beamer, I simple yes or no we will or we will not do the job will suffice. Several weeks have gone by. And Corey have not given any answer to communication is absolutely effing horrible. That being said this is completely contrary to things I have heard about the shop which are otherwise good. It only takes my first experience of absolutely no communication after I have been up there several times face to face with Ed politely my uncle has even been up there face to face with him we cannot get an audience with Corey there is absolutely no communication oh how frustrating. Needless to say they will not be doing the work nor will they be doing any work of mine or any other family members if I can help it or friends from here on out. Everyone I know will know about this. A simple yes or no get off your ass and talk to people. I furthermore would invite Mr start to call me himself Ed has my number up front he will know the vehicle that you're talking about. This is an absolute disgrace

worse shop I have ever been to ..not professional rude as Mechanics and don't know how to talk to…read morepeople kept my car my vehicle for three weeks. I had to pick it up and take it somewhere else. No one should ever take the vehicle to them if they want to fix.

I just wanna first start off saying that my experience at 9:30 PM was not the greatest because the…read moretouchless machine did not wash my truck the way it was supposed to. But I do wanna say that was my fault because I have a big F250 and my mirrors stick out far which is the issue why It did not wash my truck to its full potential. However, I do want to say that I returned to the next morning during business hours and the manager took care of my problem right away and had my truck re-washed. He also told me the next time I try the touchless to fold my mirrors in because that is why the machine did not want to wash the passenger side of my truck. Other than that, I will be back again. Shout out to the staff for helping me and correcting the issue!

This car wash is the worst place to stop for a wash. They have rude workers and only allow one car…read moreat a time!!! The little short lady (?) has the audacity to yell out "its one car at a time" as the line is reaching wawa's gas pumps. They dont put through cars as they come. They claim after 7 there are no attendants on duty but i got here before 6 and finally reached the machine at 6:33 as my receipt says but they were already not helping any one and telling everyone the vacuums were off. And when i left the same snow and dirt was on both sides of the car. This car wash is trash fancy lights do not make up for the terrible service and waste of money. Do not go here unless u have tons of time to waste.

This place was great. They took care of everything quickly and professionally. I'm only living here…read morein VA for a short time but I will use Clarks any time I have car issues.

I hate to leave this review because I've been coming to Clarks Auto in Prince George for about 5…read moreyears, but my recent experience was unacceptable. After my vehicle was serviced, my seat came back damaged and pulled apart near the controls. The damage was NOT there before my appointment. I contacted the shop multiple times trying to speak with the manager, but my calls were never returned. Instead of trying to resolve the issue professionally, the receptionist accused me of causing the damage myself. As a long-time customer, I expected much better customer service and accountability. This situation also reminded me of previous concerns about pricing. For example, charging around $60 to replace a basic air filter that costs about $10 and takes only minutes to install felt excessive. Very disappointed with how this was handled. I simply wanted honesty, professionalism, and responsibility taken for the damage done to my vehicle. And please do not respond to this review acting concerned now. You had plenty of time to contact me and resolve this issue properly. You have my number -- call it.

Great job on communication on front end and very happy with the outcome. Will use again and…read morerecommend to others

Carlos and his team made my car look like new. He charged a flat fee that was very fair when…read morecompared with other estimates and his work fully exceeded my expectations considering the neglected vehicle he started with. I highly recommend you call him.

They came recommended by the dealership and Chris was the only one in the shop at the time. He…read moreclosed up and came right away to my location. He was very friendly and professional. If I'm ever broken down on the side of the road this is who I'm m calling. Thank you!

Always on time, always pick up and deliver when they say. We have been using these guys for years…read moreand they never dissappoint.

Warning to anyone broken down in the Petersburg area: do not let AAA send you here…read more The manager drove out to get us after a 15-hour highway breakdown and talked us out of going to our arranged destination by promising they were close to town, had RV parts, could fix our truck, and had a beautiful farm facility. Every single thing he said was false. They looked at our truck in the morning on Saturday, then said it was dead so they'd charge the batteries and be back. They never came back. We ended up stranded at a remote, run-down yard with no transportation, no power, and no way to leave for an entire holiday weekend. No one answered our calls or texts for three days. My son had to ride his dirt bike on the highway just to get gas for our generator. When they came back Monday they charged $899.99 for about two hours of actual diagnostic work, fraudulently double-billed our tow, and physically blocked us from leaving until we paid over $1,149 in full. They argued it was because of the holiday even though they were open Saturday and just didn't come to work on our truck as they promised. They refused to listen when we questioned the massive bill, arguing they were helping us and let us stay there, even though we didn't want to be there and were only stuck there because they'd stranded us and forced us to go there in the first place! This is not a business that helps people in emergencies. This is a predatory business that exploits them. Virginia Attorney General complaint filed.

I initially had a frustrating experience when my Tacoma was towed improperly and suffered some…read moredamage in the process. However, I want to sincerely commend Family Auto & Towing for how they handled the situation once it was brought to their attention. The owner personally reached out to me, quickly refunded the towing fee, and offered to cover the full cost of repairs without hesitation. They were professional, accountable, and understanding throughout the entire process. Mistakes can happen in any industry -- what matters most is how a company responds, and in this case, they truly stepped up. It's rare to see a towing company take full responsibility like this, and for that, I'm genuinely grateful. Thank you to Family Auto & Towing for making things right and treating me with respect.