Such poor customer service, I had to email them the following....
From what I gather, I am sure this will fall on deaf ears, but for what it's worth, I am disgusted with the level of service you have given my fiancé with the purchase of her £1591 dress.
Here is an outline of her experience:
1. She tried on three dresses and were given a price list on her first visit. When she returned to buy the dress, you demanded an additional £100. She complained at the time, and your staff were not interested.
2. The third time to collect the dress, you then wanted to charge her an extra £232 for amendments to the dress. She complained about this, and the manager gave a "good will gesture" of £100 off, once she provided evidence of the original £100 you charged her for. She had to contract me to find the pricelist and send it to her in store. I did not want to know the cost, but you left us no choice... thanks for that. Your staff were not at all interested in helping her bridesmaids find suitable dresses, they couldn't even find the correct size.
3. The fourth time she returned to collect her dress, you have the absolute cheek to charge her £5 for a bag to put it in. What kind of service is that? Shes just been overcharged for the £1591 dress and now you're scraping the barrel with an extra £5. When refusing to pay, you found the most screwed up, second hand looking bag you could find and "kindly" gave her that. read more